Gurugram Haryana (customer service associate) Jobs – 121 Open Jobs Today

Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
1h
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
1h
Associate (CE) - Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Computer networking
- Communication skills
Quick apply
Customer Success Associate
Axponent —Gurugram, Haryana
- ₹20,000 - ₹24,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
Customer Success Associate
Elevate Hire Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Aquisition Associate- Architects & Brands
Knowledge Center —Gurugram, Haryana
- ₹16,000 - ₹20,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
13d
Associate/Senior Associate, Private Client Services - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- Research
- Microsoft Office
Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
1d
Senior Associate (Pricing B2B) (Tech)- Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
1d
Customer Success Associate – Italian (C1)
THE Career Artist —Gurugram, Haryana
- Up to ₹11,50,000 a year
- Full-time
- English
- Bachelor's degree
- Communication skills
- Commuter assistance
Quick apply
Customer Support Specialist - SaaS product or application
Acads360 India Private Limited —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Analysis skills
Quick apply
Customer Service & Technical Support
Giritra Technology —West District, Delhi
Associate (MCX - Media Optimization) - Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- SQL
- Communication skills
- Python
Quick apply
Customer Service Representative
Sunshine Manpower Solution And Services —Gurugram, Haryana
- ₹3,00,000 - ₹4,00,000 a year
- Sales
- Customer service
- B.Sc
Customer Support Representative
Buildout Retail Pvt Ltd —Kirti Nagar, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
7d
Customer Service Representative
Four Pixels Healthcare Pvt Ltd —Patel Nagar, Delhi, Delhi
- ₹12,006.26 - ₹20,900.17 a month
- Full-time
- Microsoft Excel
- English
- Computer skills
- Health insurance
Quick apply
8d
Customer Support Representative
geeluxe travels pvt ltd —Uttam Nagar, Delhi, Delhi
- ₹11,266.80 - ₹18,709.03 a month
- Full-time
- English
- In-person
- Flexible schedule
Quick apply
2d
Customer Service Representative
Manam Chocolate —Vasant Kunj, Delhi, Delhi
- From ₹24,000 a month
- Weekend availability
- CRM software
- Inventory management
- Customer service
- Health insurance
- Flexible schedule
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
1d
Customer Relationship Associate
FBL Automotive Private Limited —Kirti Nagar, Delhi, Delhi
- ₹10,000 - ₹15,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply

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Sr. Associate - Customer Care - Blended 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
1 hour ago

Qualifications

ISTQB Certification
Knowledge management
Customer service
English
Bachelor's degree
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Sr. Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Multichannel Customer Engagement • Manage both inbound and outbound interactions across voice, email, and chat platforms to address customer queries effectively • Provide support for order-related inquiries, schedule services, account questions, or general product/service issues 2. Issue Resolution & First-Contact Closure • Resolve customer issues with empathy and efficiency, aiming for first-contact resolution whenever possible • For specific processes like payment collection, negotiate payment plans and resolve billing disputes when required 3. Accurate Documentation • Maintain detailed records of interactions in CRM systems, logging inquiries, actions, and resolutions clearly and accurately 4. Internal Collaboration & Escalation • Collaborate with cross-functional teams to resolve complex issues, escalating when necessary • Use feedback loops to help improve product, process, or service delivery 5. Adherence to Policies & Standards • Follow SOPs, quality guidelines, and compliance protocols throughout customer interactions 6. Performance Metrics & Continuous Improvement • Meet defined KPIs such as customer satisfaction (CSAT), turnaround time (TAT), AHT, and quality scores • Provide insights or feedback on recurring issues to help refine processes or knowledge base documentation 7. Knowledge Management & Skill Development • Stay updated on products, services, policies, and tools to deliver accurate support. • Contribute to building or updating self-help documents or FAQs for faster resolution

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service Analytics, Data Management, Online Customer Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

(customer service associate) jobs in gurugram haryana

Sr. Associate - Customer Care - Blended 5B

Specialist - Customer Care - Blended 4A

Associate (CE) - Customer CoE

Customer Success Associate

Customer Success Associate

Customer Aquisition Associate- Architects & Brands

Associate/Senior Associate, Private Client Services - Global Capability Center

Sr. Associate - Customer Care - Non - Voice 5B

Senior Associate (Pricing B2B) (Tech)- Customer CoE

Customer Success Associate – Italian (C1)

Customer Support Specialist - SaaS product or application

Customer Service & Technical Support

Associate (MCX - Media Optimization) - Customer CoE

Customer Service Representative

Customer Support Representative

Customer Service Representative

Customer Support Representative

Customer Service Representative

Specialist - Customer Care - Voice 4A

Customer Relationship Associate

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