jarod gujarat quality manager Jobs – 129 Open Jobs Today

Incident Management Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Manager CAPA Effectiveness
Sun Pharmaceutical Industries Ltd —Tandalja, Vadodara, Gujarat
- Bachelor's degree
- Travel
- Communication skills
Project Administrator, BDH
Metso —Vadodara, Gujarat
- Computer Science
- Project management
- Bachelor's degree
- Health insurance
1d
QA Manager
Ethicsinfotech —Vadodara, Gujarat
- Full-time
- Analysis skills
- Software development
- Agile
Manufacturing Operations Lead (Enterprise Digital Systems)
Sun Pharmaceutical Industries Ltd —Tandalja, Vadodara, Gujarat
- Master's degree
- Project management
- Bachelor's degree
Project Manager
Infineon Technologies AG —Vadodara, Gujarat
- Full-time
- English
- Business development
- Project management
Quality Assurance Executive-Manual+Automation Testing
Svaapta IT-Ally Solutions —Vadodara, Gujarat
- ₹3,00,000 - ₹4,00,000 a year
- English
- Java
- SQL
11d
Buyer
Larsen & Toubro —Vadodara, Gujarat
- ERP systems
- Microsoft Office
- Analysis skills
US IT recruiter - State Client Experience | Remote
TMS LLC —Vadodara, Gujarat
- Remote
- Communication skills
Quick apply
2d
Manager
KP Groups —Vadodara, Gujarat
- Full-time
- Leadership
Quick apply
Sr Analyst, Business Excellence
Magnit —Vadodara, Gujarat
- Microsoft Excel
- Data analysis skills
- English
- Health insurance
- Paid time off
Senior UI Developer
Hexpress Healthcare Softech Private Limited —Vadodara, Gujarat
- ₹50,000 - ₹60,000 a month
- Full-time
- Project management
- Bachelor's degree
- JavaScript
- Health insurance
- Paid time off
Quick apply
EDS Coordinator II
Worley —Vadodara, Gujarat
- Software troubleshooting
- Engineering
- Analysis skills
IT Technician
JENX Digitech Pvt Ltd —Vadodara, Gujarat
- ₹17,000 - ₹28,000 a month
- Microsoft Office
- 12th Pass
- In-person
Quick apply
QC Executive ( Injection Molding)
RR Manpower Management Services —Chhatral, Vadodara, Gujarat
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
IT Manager @ Vadodara
Gujarat Fluorochemicals —Vadodara, Gujarat
- Azure
- Computer Science
- Windows
Piping Lead
L&T Technology Services Limited. —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional Product Manager - RPM
Yokogawa —Vadodara, Gujarat
- Full-time
- Sales
- Communication skills
- Negotiation
Support Specialist
Qualifacts Systems, Inc. —Vadodara, Gujarat
- Full-time
- Software troubleshooting
- Customer service
- 12th Pass
1d
Human Resources Associate
Marriott International, Inc —Alkapuri, Vadodara, Gujarat
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
5d

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Incident Management Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full job description

Summary of the Job
The Incident Management Analyst is a critical role within the Service Delivery function, responsible for the end-to-end management of incidents throughout their entire lifecycle, irrespective of resolver group. The role ensures that incidents are effectively prioritised, progressed, escalated, and resolved in line with contractual KPIs and SLAs.

The role requires proactive queue management, strong matrix management capability, and clear, confident communication with customers, internal teams, and third-party suppliers. The Incident Management Analyst plays a key role during high-severity and escalated incidents, ensuring focus is maintained, resolution is expedited, and customer confidence is preserved.

This position works closely with Service Delivery Managers, Technical Teams, Service Desk, and external partners to ensure consistent, high-quality service delivery aligned to PMC’s Service Management model.

Key Responsibilities

Manage incidents end-to-end throughout their lifecycle, ensuring timely resolution in line with contractual KPIs and SLAs, regardless of resolver group.
Maintain enhanced focus during high-priority, high-severity, and escalated incidents (e.g. Priority 1, global incidents, client escalations, aged tickets), driving rapid and effective resolution.
Proactively monitor incident queues in real time, taking corrective action through matrix management of internal teams, partners, and third-party suppliers to prevent SLA breaches.
Act as a central point of escalation for incident-related service delivery issues, working closely with Service Delivery Managers to implement remedial actions.
Provide clear, accurate, and timely communication to customers and stakeholders, including impact, progress updates, and next steps, via appropriate channels and the ITSM tool.
Ensure all incidents are accurately logged, updated, and maintained within the ITSM system, with a focus on data quality and process adherence.
Produce and contribute to service reporting, including Management Information and Monthly Service Review presentations, supporting trend analysis and Root Cause Analysis.
Identify and drive continual service improvement opportunities through incident trend analysis, process enhancement, and alignment to ITIL best practices.
Collaborate closely with technical teams to understand root causes and resolutions, enabling effective customer communication and incident reduction.
Support operational governance through attendance at daily service review meetings, customer meetings as required, and by providing cover during peak demand or periods of absence.
Deputise for the Service Delivery Manager when required and undertake additional duties as reasonably assigned.

Skills & Aptitude

Proven experience working within an IT services or managed services environment, managing incidents through to resolution under tight SLA-driven deadlines.
Strong experience managing customer escalations and high-pressure situations with professionalism and control.
Demonstrated ability to matrix manage technical teams and third-party suppliers to achieve timely outcomes.
Strong understanding of ITIL-based Incident Management processes.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
High level of competence with Microsoft Office, particularly Excel, PowerPoint, and Word.
Strong organisational skills with the ability to manage multiple priorities concurrently.

Skills and Experience | Desirable

ITIL Foundation certification.
Experience producing customer-facing service review packs and performance reporting.
Strong analytical skills with the ability to identify trends and improvement opportunities from incident data.
Confident, solution-oriented, and self-motivated approach with a willingness to challenge and improve existing ways of working.

Personal attributes

Strong Communication Skills
Demonstrates a consistently high standard of verbal and written communication, engaging effectively with customers and internal teams at all levels.
Integrity & Transparency
Operates with honesty and openness at all times, including when delivering challenging messages, supported by clear, well-considered action plans.
Strong Work Ethic
Understands the demands of a managed service environment and demonstrates commitment and flexibility, particularly during critical incidents, peak trading periods, or periods of heightened operational pressure.
Self-Motivated & Proactive
Displays high levels of personal drive and accountability, with the energy and focus to deliver excellence through attention to detail, innovation, and the ability to influence and implement change.
Professionalism Under Pressure
Remains calm, composed, and professional in challenging or high-pressure situations, maintaining control and credibility at all times.
Positive & Customer-Focused Mindset
Adopts a positive, solution-oriented approach when working with customers and colleagues, consistently promoting PMC and its values. A constructive attitude is essential to the role.
Team-Oriented
Works collaboratively as part of a wider team, demonstrating behaviours aligned to PMC’s culture and contributing positively to shared goals and outcomes.

Quick apply

Refine Your Search

quality manager jobs in jarod gujarat

Incident Management Analyst

Manager CAPA Effectiveness

Project Administrator, BDH

QA Manager

Manufacturing Operations Lead (Enterprise Digital Systems)

Project Manager

Quality Assurance Executive-Manual+Automation Testing

Buyer

US IT recruiter - State Client Experience | Remote

Manager

Sr Analyst, Business Excellence

Senior UI Developer

EDS Coordinator II

IT Technician

QC Executive ( Injection Molding)

IT Manager @ Vadodara

Piping Lead

Regional Product Manager - RPM

Support Specialist

Human Resources Associate

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