Mumbai Maharashtra Director of customer success Jobs – 146 Open Jobs Today

Customer Success (Enterprise / SaaS Customer)
LogisticsNow —Mumbai, Maharashtra
- ERP systems
- Communication skills
Director Environmental, Health and Safety India
Gilbarco Veeder-Root —Mumbai, Maharashtra
- Assembly
- Bachelor's degree
- Manufacturing
Director- Content QA (E Learning)
LRN Corporation —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Continuous improvement
- AI
- Health insurance
- Paid time off
Quick apply
8d
Director of Food & Beverage-The Ritz-Carlton, Mumbai
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Director of Services
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Cleaning
Media Planner
Procter & Gamble —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Business Administration
7d
Cybersecurity Auditor - India
Cornerstone OnDemand, Inc. —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Enterprise Sales-Director
Cashflo —Mumbai, Maharashtra
- Full-time
- Sales
- Negotiation
Senior Recruiter â€“ Executive & Leadership Hiring
Zycus —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Recruiting
Account Director
Rapyder Cloud Solutions —Mumbai, Maharashtra
- Full-time
- Azure
- Sales
- DevOps
1d
Director of Rooms-The Ritz-Carlton, Mumbai
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- Front desk
Brand Executive/Manager
Messe Muenchen India —Unknown, Unknown, Maharashtra
- Project management
- Communication skills
- Marketing
Quick apply
Territory Account Manager
Panduit —Mumbai, Maharashtra
- Full-time
- Sales
- Bachelor's degree
- Computer networking
Company Secretary
Ayvens —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
6d
Customer Success Engineer
CleverTap —Mumbai, Maharashtra
- Full-time
- Computer Science
- Engineering
- APIs
Assistant Manager - Procurement (Electrical)
Urja Infratech and Power Projects India Pvt. Ltd —Mumbai, Maharashtra
- ₹40,000 - ₹80,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Wellness Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Guest services
Security Sales Director
DoveRunner —Mumbai, Maharashtra
- Full-time
- Sales
- Computer networking
- Leadership
Associate Director/Director - Sales Development
CleverTap —Mumbai, Maharashtra
- Full-time
- Sales
- Salesforce
- AI
Enterprise Account Executive - West India
Wiz —Mumbai, Maharashtra

I want to receive the latest job alerts for director of customer success in mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer success jobs near mumbai maharashtra

Account Director jobs in Mumbai, Maharashtra

Director Of Food Beverage jobs in Mumbai, Maharashtra

Secretary jobs in Mumbai, Maharashtra

Director Of Quality Assurance jobs in Mumbai, Maharashtra

Enterprise Account Executive jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Mumbai, Maharashtra

Director jobs in Mumbai, Maharashtra

Wellness Manager jobs in Mumbai, Maharashtra

Director Of Rooms jobs in Mumbai, Maharashtra

Sales Director jobs in Bengaluru, Karnataka

Media Planner jobs in Mumbai, Maharashtra

Account Director jobs in Andheri, Mumbai, Maharashtra

Account Director jobs in Delhi, Delhi

Account Assistant jobs in Raipur, Chhattisgarh

Account Director jobs in Bengaluru, Karnataka

Account, Adani Group jobs in Ahmedabad, Gujarat

Account Director jobs in Noida, Uttar Pradesh

Director Admissions jobs in Bengaluru, Karnataka

Ecommerce Manager jobs in Jaipur, Rajasthan

Territory Manager jobs in Nizamabad, Telangana

Customer Success (Enterprise / SaaS Customer)

LogisticsNow -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

EDI
Supply chain
ERP systems
Warehouse management system
Transportation management system
Account management
Communication skills

Full job description

Job Overview:

Key Metrics (for context)

$2.5B+ freight analyzed
$500M+ transacted
2,100+ logistics partners
80,000+ routes
10+ countries

Role Summary:

As the Enterprise SaaS Customer Success Manager, you will own and shape the end-to-end post-sales lifecycle for strategic accounts—from onboarding and adoption to value realization and renewal. You’ll partner with sales, product, solutions engineering, data, and support to ensure customers achieve desired outcomes, derive measurable ROI, and expand their footprint across LogisticsNow products (including Lorri). You’ll be a trusted advisor, evangelist for customer needs, and a driver of long-term customer health and retention.

What You’ll Own:

✅ Full post-sales ownership for enterprise clients, from onboarding to renewal.

✅ Develop and execute GTM strategies in collaboration with leadership and cross-functional partners.

✅ Build, hire, and lead an enterprise SaaS customer success function as LogisticsNow scales.

✅ Collaborate with Tech, Data, and Customer Success to win and expand strategic accounts.

✅ Feedback-driven product impact: deeply understand customer needs and influence product roadmap.

✅ Ensure successful adoption of Lorri features and cross-sell/upsell opportunities across LogisticsNow products.

What You’ll Do:

✅ Customer Onboarding & Adoption:

Lead smooth onboarding for enterprise customers; set success plans, milestones, and adoption metrics.
Drive product adoption through proactive engagement, training, and best-practice guidance.

✅ Value Realization & ROI:

Define and track value metrics; build business cases with customers to demonstrate ROI and time-to-value.
Conduct regular business reviews with C-level and key stakeholders to demonstrate progress and impact.

✅ Relationship Management:

Serve as the primary post-sales point of contact for strategic accounts; build high-trust relationships with executives (CEO, CIO/CTO, VP Logistics, VP/Director IT, etc.).
Identify risk factors early and implement remediation plans to protect renewals.

✅Cross-Functional Collaboration:

Collaborate with Sales for renewals and expansion opportunities; coordinate with Solutions Engineering, Product, Data, and Customer Support to ensure customer needs are met.
Translate customer feedback into product and process improvements; contribute to the product roadmap with market insights.

✅Operational Excellence:

Define and manage success playbooks, health dashboards, and renewal processes.
Drive adoption of best practices in onboarding, implementation, and CS lifecycle processes.

✅Customer Advocacy & Enablement:

Gather customer references, case studies, and reference calls; develop advocacy programs.
Create and maintain customer enablement resources (playbooks, self-serve resources, webinars).

✅Compliance & Security:

Ensure customers meet security, data privacy, and regulatory requirements; coordinate with legal and security teams as needed.

What We’re Looking For:

✅ Experience: 5–10 years in customer success, account management, or a related post-sales role in B2B SaaS, preferably with enterprise responsibilities.

✅ Industry Knowledge: Familiarity with supply chain, logistics, or transportation SaaS is a strong plus.

✅ Relationship Skills: Proven ability to engage and influence at C-suite levels; excellent communication and negotiation capabilities.

✅ Problem-Solving & Strategy: Strong strategic thinking with the ability to design and execute customer success plans that drive measurable outcomes.

✅ Collaboration: Comfortable working cross-functionally with sales, product, engineering, and data teams.

✅ Data-Driven: Ability to leverage data, dashboards, and success metrics to guide decisions and demonstrate value.

Preferred Qualifications:

✅ Experience selling or delivering solution-focused services in enterprise contexts.

✅ Knowledge of ERP, WMS/TMS, EDI, or modern cloud architectures and how they relate to customer success in logistics.

✅ Familiarity with data privacy, security considerations, and regulatory compliance impacting customer deployments.

Soft Skills:

✅ Self-starter with ownership mindset; thrives in a fast-paced, growth-focused startup environment.

✅ Excellent organizational and multi-tasking abilities; resourceful and proactive in removing blockers.

✅ Empathy, active listening, and effective storytelling to convey value and ROI.

What We Offer:

✅ Core team role at a venture-backed, fast-growth rocketship.

✅ Generous ESOPs and strong incentives aligned with performance.

✅ Access to key enterprise accounts via founders, investors, and industry connections.

✅ Opportunity to shape

Apply Now

Refine Your Search

director of customer success jobs in mumbai maharashtra

Customer Success (Enterprise / SaaS Customer)

Director Environmental, Health and Safety India

Director- Content QA (E Learning)

Director of Food & Beverage-The Ritz-Carlton, Mumbai

Director of Services

Media Planner

Cybersecurity Auditor - India

Enterprise Sales-Director

Senior Recruiter â€“ Executive & Leadership Hiring

Account Director

Director of Rooms-The Ritz-Carlton, Mumbai

Brand Executive/Manager

Territory Account Manager

Company Secretary

Customer Success Engineer

Assistant Manager - Procurement (Electrical)

Wellness Manager

Security Sales Director

Associate Director/Director - Sales Development

Enterprise Account Executive - West India

I want to receive the latest job alerts for director of customer success in mumbai maharashtra

Explore jobs in more locations

Job Overview:

Key Metrics (for context)

Role Summary:

Jobseeker tools

Employer Tools

Browse

Stay Connected