Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
4d
Sales Engineer
IHTS Solution Private Limited —Poojappura, Thiruvananthapuram, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- Computer Science
- Sales
- Engineering
Quick apply
10h
Manager, IT Development
ICON Plc —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Management
- DevOps
Senior Network Engineer
Finastra —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Microsoft Office
- Java
- Paid time off
- Paid sick time
Service Engineer
Pioneer bajaj —Vazhuthacaud, Thiruvananthapuram, Kerala
- ₹17,000 - ₹22,000 a month
- Full-time
- Electrical experience
- Computer skills
- In-person
- Commuter assistance
- Health insurance
Quick apply
Senior MEP Engineer
emkay groups —Thiruvananthapuram, Kerala
- From ₹30,000 a month
- Full-time
- AutoCAD
- CAD
- Electrical experience
Quick apply
9h
Service Engineer
Energyfox Consultants Pvt Ltd —Pattom, Thiruvananthapuram, Kerala
- ₹15,000 - ₹20,000 a month
- Urgently hiring
- Bachelor's degree
- Driving
- Travel
- Paid time off
- Flexible schedule
Quick apply
2d
Associate Lead Engineer - Product Development
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Java
- Databases
- SQL
- Health insurance
8d
Field Service Engineer
V-Tech Enviro Solutions Pvt Ltd —Thiruvananthapuram, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Travel
- In-person
- Diploma
- Commuter assistance
Quick apply
Platform Engineer - Intermediate
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- DevOps
- Health insurance
- Paid time off
Engineering Leader - Healthcare Domain
AOT Technologies —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- System design
Senior Active Directory Administrator - Windows, Entra ID
UST Global —Thiruvananthapuram, Kerala
- Azure
- Software troubleshooting
- Administrative experience
Software Engineer
Kran Consulting —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Java
Lead I - ML Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Doctoral degree
- Computer Science
9d
Lead I - Software Testing (IOS QA)
UST Global —Thiruvananthapuram, Kerala
- SDLC
Senior Technical Manager — Product Validation (Smart Wearables)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Management
- Computer Science
- Engineering
Quick apply
Service Engineer
AQUANEETA —Thiruvananthapuram, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Schematics
- Electrical experience
- Plumbing
- Paid time off
- Flexible schedule
Quick apply
10d
Project Manager II-DAM ESL (Digital Asset Management)
UST Global —Thiruvananthapuram, Kerala
- Management
- Research
- Java
Technical Lead -Epic EMR/EHR Integration
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
GMS-Senior-PAM-CyberArk
EY —Thiruvananthapuram, Kerala
- Bachelor's degree
- Travel
- Scripting

I want to receive the latest job alerts for technical support engineer in palayam thiruvananthapuram kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near palayam thiruvananthapuram kerala

Senior Engineer jobs in Thiruvananthapuram, Kerala

Service Engineer jobs in Thiruvananthapuram, Kerala

Field Service Engineer jobs in Thiruvananthapuram, Kerala

Senior Network Engineer jobs in Thiruvananthapuram, Kerala

Technical Support Engineer jobs in Thiruvananthapuram, Kerala

IT Manager jobs in Thiruvananthapuram, Kerala

Platform Engineer jobs in Thiruvananthapuram, Kerala

Java Developer jobs in Thiruvananthapuram, Kerala

Software Engineer jobs in Thiruvananthapuram, Kerala

Lead Engineer jobs in Pune, Maharashtra

Lead Engineer jobs in Mumbai, Maharashtra

Lead Engineer jobs in Chennai, Tamil Nadu

Biomedical Engineer ,hospital jobs in Vadodara, Gujarat

Chief Engineer, Hotels jobs in Chennai, Tamil Nadu

Manual Test Lead jobs in Bengaluru, Karnataka

Purchase Engineer jobs in Ambernath South, Thane, Maharashtra

Diploma Mechanical Engineer jobs in Maharashtra

Lead Engineer jobs in Noida, Uttar Pradesh

Lead Engineer jobs in Nagaon, Maharashtra

Service Engineer jobs in Kanpur, Uttar Pradesh

Technical Support Engineer

Finastra -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
4 days ago

Benefits

Paid time off
Paid sick time

Qualifications

BCS
AJAX
Operating systems
Computer Science
CSS
Software troubleshooting
Customer service
Struts
Microsoft SQL Server
Information Systems
Technical support
Microsoft Office
Java
Databases
Bachelor's degree
JavaScript
Scripting
JSP
Application support
Communication skills
jQuery
Debugging
HTML
Time management

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide world class client / technical support to our software solutions by monitoring, evaluating, analyzing and prioritizing issues / cases from clients experiencing problems with software, networking, and other related technologies
Adhere to FINASTRA Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
Document client suggestions; provide work-around solutions, when possible, for identified problems in FINASTRA products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution.
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
Build and maintain knowledge on specified FINASTRA components. Seek to maximize support certifications.
Maintain a general knowledge of FINASTRA product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Serves as a team technical resource to internal and external clients
Represents department as designated representative to product teams
Develop Knowledge management repositories for team training and reference.
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays.
Provide back up to overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice.
Perform additional duties or special assignments as required.
Provide internal support and training functions

KNOWLEDGE / SKILLS

Expert level of proficiency in the installation, use, and troubleshooting of software systems.
Require independent analyses, communication and problem solving.
Ability to work with minimal supervision and show initiative and judgment
Excellent interpersonal communication skills via telephone, in person, and in writing.
Superior customer service skills.
Effective time management skills.
Proven ability to learn quickly.
Proven ability as a problem solver.
Ability to work with clients, co-workers or third parties professionally and tactfully.
Possesses a neat, punctual, positive, proactive, and professional work ethic.
Ability to work well as part of a team or independently.
Working knowledge of MS Office Applications & the Internet.
Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
Proficiency with SQL Server databases included debugging stored procedures.
Proficiency with complex scripting.
Proficiency with client/server environment.
Proficiency with Java, Struts 1.2 framework, JavaScript, jQuery, Ajax, SQL Server 2012, JSP, HTML5, CSS
Must be able to work in US business hours (IST night shift).

EXPERIENCE

3-5 years relevant work experience, including technical/ application support and/or programming.

EDUCATION / CERTIFICATIONS

Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent experience.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

technical support engineer jobs in palayam thiruvananthapuram kerala

Technical Support Engineer

Sales Engineer

Manager, IT Development

Senior Network Engineer

Service Engineer

Senior MEP Engineer

Service Engineer

Associate Lead Engineer - Product Development

Field Service Engineer

Platform Engineer - Intermediate

Engineering Leader - Healthcare Domain

Senior Active Directory Administrator - Windows, Entra ID

Software Engineer

Lead I - ML Engineering

Lead I - Software Testing (IOS QA)

Senior Technical Manager — Product Validation (Smart Wearables)

Service Engineer

Project Manager II-DAM ESL (Digital Asset Management)

Technical Lead -Epic EMR/EHR Integration

GMS-Senior-PAM-CyberArk

I want to receive the latest job alerts for technical support engineer in palayam thiruvananthapuram kerala

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected