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Manager, Professional Development

Oxford University Press Pakistan -
Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Upselling
Bachelor's degree
Communication skills
Teaching experience

Full job description

Manager, Professional Development

Location: Chennai, TN, IN, 600001

Salary: dependent on Skills and Experience

Division: Education

Department: Sales -School Education (South)

Job Title

Title: Manager, Professional Development
Location: Cochin/Calicut

About the Role

Introduction –

This is a high-impact opportunity to work with Oxford University Press (OUP), contributing to the growth of its School Education business by strengthening product adoption and customer engagement. The role is ideal for professionals passionate about education, learning outcomes, and enabling educators through effective training and support.

It offers a unique blend of academic engagement and commercial impact, allowing you to work closely with schools, teachers, and internal sales teams. You will play a key role in driving value beyond sales by ensuring effective product understanding, training, and long-term customer success.

As part of OUP, you will be associated with a globally respected organization committed to advancing education and learning, while working on impactful initiatives such as teacher training, product enablement, and innovative engagement programs.

Opportunity –

In this role, you will be responsible for driving market share growth for assigned product groups by enhancing product knowledge, supporting sales teams, and ensuring strong engagement with schools.

Your key responsibilities will include:

Driving revenue from existing user schools through retention, upselling, and cross-selling opportunities
Conducting product briefings in schools, including preparing presentations and delivering sessions personally
Ensuring timely completion of SLAs and SOPs
Designing and executing innovative customer engagement initiatives to enhance customer delight
Maintaining zero unresolved complaints beyond 7 days in the territory
Improving product usage and adoption in user schools
Delivering internal product training to strengthen the knowledge and effectiveness of sales teams
Managing reporting, auditing, and documentation processes

Impact:
This role is pivotal in ensuring that OUP’s products are not just sold but effectively implemented and utilized. You will directly influence customer satisfaction, product adoption, and revenue growth, while empowering teachers and strengthening long-term partnerships with schools.

About You

Essential Criteria

Graduate/Postgraduate degree in any discipline with strong communication skills
Minimum 5 years of relevant industry experience
Ability to multi-task and perform in a fast-paced environment
Strong interpersonal and stakeholder management skills, including working with remote teams
Good understanding of computer applications

Desirable Criteria

Experience in teacher training and/or school teaching

Key Interfaces

Internal: Sales, Marketing, and Product teams
External: School heads and teachers from private and public institutions

Queries

Please contact [email protected] with any queries relating to this role.

To ensure a smooth application process, please submit your CV through this link than via email.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development

Apply Now

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