Lead - Growth Process Transformation
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Genpact puts digital technology and analytics to work. Our experience demonstrates that advanced business processes and operations can generate material impact. They help our clients control cost and capital intensity, strengthen market engagement, support organizational transformation, and manage risk and compliance. It is this focus that has enabled us to transform the business process services space in only a few years.
But why should clients choose Genpact? Because we believe with design. Tackle problems with data. Dream in digital. Obsess over operations and sweat the small stuff. And this is exactly what we want to drive internally as well.
We want our internal sales, marketing, consulting, global alliances and other go-to-market functions to be outstanding - pushing the boundaries with process transformation, design and digital technologies - thereby enabling our front line teams to do more and win more.
We are looking at a Digitization Lead who can drive business excellence initiatives within the Genpact Growth functions. Key responsibility would be to engage with business teams and lead cross-functional projects that improves business processes and drives transformational value through the application of deep process knowledge and digital tools.
The Digitization Lead will oversee and take responsibility for successful delivery of a range of projects. The type of projects that this leader will run include:
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Defining and implementing strategic process transformation and digitization initiatives across sales, marketing and other functions
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Drive innovative problem solving through leveraging data science and digital technologies front and centre
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User experience design for the capabilities that Growth Operations provides to our internal clients
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Change Management
Thus ensuring that we stay best-in-class through clearly differentiating ourselves from competition. We take pride in the fact that Genpact received the prestigious 2019 Stevie award for “Best use of Technology in Sales”. But we also know this is just the beginning. Over the next 12-18 months, we have several strategic projects in line to be executed on, and that has the attention of the top leadership and board of Genpact.
Minimum Qualifications
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Bachelor Degree from a Top Engineering school (IIT/NIT/BITS)
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Consistent record of leading business excellence initiatives with in-depth knowledge and experience of process transformation, system analysis and design, automation and operational excellence
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Excellent communication (written, verbal and presentation) skills, with deep program management expertise
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Knowledge of sales and marketing enablement processes
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A passion for digital technologies and familiarity to take care of the ambiguous
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MBA Degree from a Tier 1 Business school (IIM/FMS/SPJAIN/ISB) is preferred
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Experience of delivering large scale end-to-end business transformation programs (crafting solutions, process diagnostics and blueprinting)
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Experience of working in a sales and marketing enablement environment
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Knowledge of CRM (Salesforce), Marketing Automation (Marketo) and Analytics (PowerBI) tools
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
Certifications
Certified Information Systems Auditor (CISA) - The Institute of Chartered Accountancs of India (ICAI)The Institute of Chartered Accountancs of India (ICAI), Certified Scrum Master (CSM) - Project Management Latin AmericaProject Management Latin America
Required Skills
Campaign Analytics, Data-Driven Continuous Improvement (DataBridge), Digital Business Strategy, Enabling Transformation Alignment (ETA), Global Business Strategies, IT Transformations, Marketing Analytics, People Leadership, Salesforce Sales Cloud, User Experience (UX)
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Growth Process Transformation
Remote Type -
Hybrid
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
