Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
Position Overview: We are seeking a highly skilled and motivated Senior Field Service Engineer to join our team in the west region. This role involves traveling to hospitals and healthcare facilities to perform audits, maintenance, and repairs on medical devices, specifically Integra products. The Engineer will also be responsible for training customers on proper device usage, managing service contracts, and ensuring equipment is maintained in optimal condition.
Key Responsibilities:
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Audit and Maintenance: Regularly travel to hospitals and healthcare facilities to conduct audits of Integra medical devices and determine their operational condition. Perform routine tests, diagnostics, and repairs as needed.
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Customer Training: Provide on-site training for customers, ensuring they are proficient in using the equipment safely and effectively. Present technical information to hospital staff, including demonstrations on device operation.
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Service Scheduling and Management: Schedule and manage your own service visits, ensuring timely completion of tasks. Oversee and maintain service contracts in your designated region to ensure customer satisfaction.
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Technical Support: Provide technical assistance to customers, addressing any issues with devices and offering troubleshooting solutions. Resolve both equipment-related and user-related problems through effective communication and technical expertise.
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Product Modifications and Upgrades: Install equipment modifications to enhance safety or improve performance based on customer needs.
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Collaboration: Work closely with internal teams and other technicians to address common concerns, resolve issues, and share knowledge. Collaborate with supervisors on technical matters and report regularly on your activities.
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Test Equipment Management & Spare Part Inventory: Ensure the timely return of equipment for calibration when required and manage inventory levels in accordance with operational needs.
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Professional Representation: Maintain a professional image at all times while interacting with customers and representing the company.
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Upselling Service Contracts: Proactively identify and pursue opportunities to sell service contracts to both new and existing customers. Clearly communicate the value of service agreements, including increased device uptime, cost savings, and enhanced support coverage.
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Regional Service Revenue Accountability: Responsible for achieving the annual service revenue target within your designated region. These targets are set each fiscal year and require a strategic, customer-focused approach to meet or exceed expectations.
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Application Engineering Responsibilities: Perform hands-on application engineering tasks such as product setup, user training, technical demonstrations, and clinical support. You will work closely with customers to ensure they are confident in using our equipment effectively and safely, acting as a subject matter expert on product applications.
Special Tasks: Additional responsibilities may be assigned as needed, including project-based tasks. These tasks are temporary and do not constitute a claim for a higher position or financial compensation.
Supervision: This position will report to the Manager, Service & Repair.
Qualifications & Experience:
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Technical degree or relevant college education.
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Previous field service experience, preferably in the medical industry.
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Strong knowledge and ability to troubleshoot, repair, and test electronic and electromechanical products.
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Experience in preparing and delivering technical presentations and training to hospital staff.
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Understanding of Good Documentation Practices (GDP).
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Proficiency in Microsoft Office and other IT systems.
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Fluent in English and proficiency in additional languages (e.g., Hindi, local languages) is a plus.
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Ability to lift and transport company products.
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Strong understanding of electronic principles and technical documentation.
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Ability to work independently and follow company procedures and standards.
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Have a valid and clean driving license.
Business Travel: This position requires frequent travel to hospitals and other customer sites within the region. Travel will be undertaken using cars, flights, and public transport, and will be compensated by company. If overnight stays are required, accommodation and related expenses will be covered by the company. Employees are expected to adhere to the company's Travel Expense Policy.
Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.
