Executives for an isp Jobs

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IT Executive

Tufropes private limited -
Halol, Gujarat

Quick apply

Job details

Permanent | Full-time
₹3,00,000 - ₹4,00,000 a year
12 hours ago

Qualifications

TCP
Software troubleshooting
Customer service
SAP
Windows
Microsoft Office
DHCP
DNS
TCP/IP
Communication skills
VPN

Full job description

Experience - 2-3 years

Job description

Technical Support & Troubleshooting

Provide first-level and second-level support for hardware, software, network, printer, and SAP-related issues.
Respond to user inquiries and service requests through tickets, calls, emails, and in-person support.
Diagnose and resolve desktop, laptop, operating system, application, and peripheral device issues.
Escalate complex technical issues to appropriate internal teams or external vendors when required.

Hardware & Software Management

Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
Deploy and configure operating systems, business applications, antivirus software, and security patches.
Perform regular software updates, hardware upgrades, and preventive maintenance activities.
Maintain accurate inventory records of IT hardware assets and software licenses, ensuring compliance and timely renewals.

User Onboarding & Training

Set up workstations, user accounts, email access, and required software for new employees.
Conduct user training sessions and develop user guides, SOPs, and training materials for IT systems and applications.
Assist employees in the effective use of technology resources and business applications.

System Monitoring & Administration

Monitor daily performance of computer systems, servers, and network-connected devices.
Review system alerts, logs, and notifications, and take corrective actions to minimize downtime.
Ensure optimal performance and availability of IT infrastructure and end-user computing devices.

Documentation & Reporting

Maintain records of incidents, service requests, troubleshooting activities, and resolutions.
Document IT procedures, asset movements, system configurations, and support activities.
Generate periodic reports on asset inventory, software licensing, support tickets, and system performance.

Vendor Management

Coordinate with hardware, software, ISP, and service vendors for issue resolution and warranty support.
Track vendor service requests and ensure timely closure of support cases.
Assist in procurement, installation, and maintenance of IT equipment and software solutions.

Security & Compliance

Ensure compliance with organizational IT policies, security standards, and software licensing requirements.
Support endpoint security initiatives, including antivirus management, patch management, and access control.
Assist in data backup verification and business continuity activities.

Required Technical /Functional Skills:

Strong knowledge of Windows Operating Systems and Microsoft Office 365.
Experience with desktop/laptop troubleshooting and hardware support.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
Familiarity with SAP user support and troubleshooting.
Experience with IT asset management and software license tracking.
Strong problem-solving, communication, and customer service skills.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

Quick apply

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IT Executive

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