1. ServiceNow Core Platform Developer (App / Scripting / Flow)
Skills: ServiceNow Development, Flow Designer
Job Summary
ServiceNow Developer responsible for building custom applications, workflows, and platform automation using scripting and low-code capabilities.
Key Responsibilities
Develop scoped applications and custom modules on ServiceNow platform
Build workflows using Flow Designer and Workflow Editor
Configure Business Rules, UI Policies, Client Scripts, Script Includes
Work on Service Catalog and Request workflows
Perform platform customization aligned with business requirements
Support releases using Update Sets and DevOps practices [RE: Contra...rs for FIS | Outlook]
Required Skills
Strong JavaScript and ServiceNow scripting experience
Hands-on Flow Designer and Workflow automation
Experience in ITSM module configuration
Understanding of ServiceNow data model and platform architecture
2. ServiceNow Integration Developer
Skills: REST/SOAP, MID Server
Job Summary
Responsible for designing and implementing integrations between ServiceNow and external systems.
Key Responsibilities
Build integrations using REST/SOAP APIs and IntegrationHub
Configure MID Servers for on-prem connectivity
Develop inbound/outbound integrations with enterprise tools
Handle data transformation via Import Sets and Transform Maps
Troubleshoot integration failures and optimize performance [HP - ITOM...equirement | Outlook]
Required Skills
Strong REST/SOAP API development
Experience with MID Server, probes, sensors
IntegrationHub and Flow Designer exposure
Knowledge of network protocols (SNMP, SSH, WMI)
3. ServiceNow ITSM Developer
Skills: Incident, Change, Problem
Job Summary
Develop and optimize IT Service Management processes on ServiceNow.
Key Responsibilities
Configure Incident, Problem, Change, Request modules
Build Service Catalog, workflows, approval flows
Manage SLA tracking, reporting, and automation
Ensure ITIL-aligned process implementation
Customize forms, workflows, and notifications [Re: DLL Pr...w profiles | Outlook]
Required Skills
Strong ITSM module experience
ITIL process understanding
Service Catalog and workflow customization
Scripting expertise (Client + Server side)
4. ServiceNow ITOM Developer
Skills: Discovery, Service Mapping
Job Summary
Responsible for infrastructure visibility and service dependency mapping.
Key Responsibilities
Configure Discovery and Service Mapping
Maintain infrastructure topology and CI relationships
Implement Event Management integration
Optimize discovery patterns and troubleshooting
Ensure real-time infrastructure visibility [HP - ITOM...equirement | Outlook]
Required Skills
Discovery, Service Mapping expertise
Knowledge of cloud + on-prem infra
CMDB integration understanding
MID Server configuration
5. ServiceNow CMDB Developer
Skills: CMDB, CSDM
Job Summary
Manage data model, CI lifecycle, and governance of CMDB.
Key Responsibilities
Build and maintain CI relationships and data model
Implement CSDM framework
Ensure CMDB health (completeness, correctness)
Data normalization and reconciliation
Integrate CMDB with Discovery and ITSM [HP - ITOM...equirement | Outlook]
Required Skills
Strong CMDB & CSDM knowledge
Experience with CI classes & relationships
CMDB governance and data quality
6. ServiceNow ITAM Developer
Skills: HAM / SAM
Job Summary
Manage asset lifecycle for hardware and software assets.
Key Responsibilities
Implement SAM and HAM modules
Track asset procurement, lifecycle, and compliance
Integrate with Discovery and CMDB
Provide license and audit reporting
Required Skills
SAM/HAM module experience
Asset lifecycle management
Knowledge of licensing and compliance
7. ServiceNow CSM Developer
Skills: Case Management
Job Summary
Develop customer service workflows and support solutions.
Key Responsibilities
Configure Case Management workflows
Build customer portals and request flows
Integrate CRM and external customer systems
Automate service resolution processes
Required Skills
CSM module experience
Portal and workflow configuration
API/integration exposure
8. ServiceNow HRSD Developer
Skills: Employee Service Delivery
Job Summary
Automate HR processes and employee workflows.
Key Responsibilities
Configure HR case management
Build onboarding/offboarding workflows
Automate HR service delivery processes
Maintain knowledge base and HR catalog
Required Skills
HRSD module experience
Workflow automation
Data privacy & compliance awareness
9. ServiceNow GRC Developer
Skills: Risk & Compliance
Job Summary
Implement governance, risk, and compliance workflows.
Key Responsibilities
Configure risk frameworks and audit workflows
Implement policy and compliance modules
Automate risk assessments and controls
Provide dashboards and reporting
Required Skills
GRC/IRM knowledge
Risk management frameworks
Reporting and dashboards
10. ServiceNow SecOps Developer
Skills: SIR / VR
Job Summary
Manage security incident and vulnerability response.
Key Responsibilities
Implement Security Incident Response (SIR)
Configure Vulnerability Response workflows
Integrate security tools (SIEM, scanners)
Automate remediation workflows [Re: DLL Pr...w profiles | Outlook]
Required Skills
SecOps modules (SIR, VR)
Security integrations
Incident handling workflows
11. ServiceNow AI Developer
Skills: Now Assist, AI Control Tower
Job Summary
Develop AI-driven automation using ServiceNow GenAI capabilities.
Key Responsibilities
Configure Now Assist for ITSM workflows
Integrate LLM and AI-based automation
Implement AI governance (AI Control Tower)
Optimize user interactions and productivity [RE: Amadeu...equirement | Outlook]
Required Skills
Now Assist / GenAI exposure
AI governance understanding
Integration with workflows
12. ServiceNow Analytics Developer
Skills: Performance Analytics
Key Responsibilities
Build dashboards and KPIs
Configure Performance Analytics
Provide insights for platform optimization
13. ServiceNow Process Optimization Specialist
Skills: Process Mining
Key Responsibilities
Analyze workflows and operational bottlenecks
Drive process improvements
Use process mining tools for insights
14. ServiceNow Business Analyst
Skills: Requirement Gathering
Aligned with FW: JD for ServiceNow BA
Key Responsibilities
Gather and translate business requirements into solutions
Work with stakeholders and developers
Support UAT and delivery
15. ServiceNow Solution Architect
Skills: Architecture
Key Responsibilities
Define end-to-end platform architecture
Drive solution design across modules
Ensure scalability, governance, and best practices
16. ServiceNow FSM Developer
Skills: Field Service Management (FSM)
Job Summary
ServiceNow FSM Developer responsible for implementing and optimizing field service operations, including workforce management, dispatching, and on-site service workflows.
Key Responsibilities
Configure and implement ServiceNow FSM modules including Work Orders, Work Tasks, and Scheduling
Design and optimize dispatching and workforce assignment using Dispatcher Workspace
Build mobile-enabled workflows for field technicians
Integrate FSM with ITSM, CMDB, and asset management modules
Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
Enable real-time tracking of field operations and service fulfillment
Configure inventory, parts management, and logistics tracking
Work with external integrations (ERP, asset systems, IoT devices)
Support enhancements, troubleshooting, and platform optimization based on operational needs
Required Skills
Strong experience in ServiceNow FSM module implementation
Knowledge of Work Order Management and Scheduling/Dispatching
Experience with mobile agent configuration for field technicians
Integration experience using REST/SOAP APIs
Understanding of asset/service lifecycle and field operations
Preferred Skills
Exposure to IoT integrations and predictive maintenance use cases
Knowledge of ITSM, CMDB, or ITOM integration with FSM
ServiceNow certification (CSA / CAD / FSM preferred)
17. ServiceNow Source-to-Pay (S2P) Developer
Skills: Source-to-Pay (Procurement / Sourcing / Procurement Ops)
Job Summary
ServiceNow S2P Developer responsible for designing and implementing procurement workflows across sourcing, purchasing, vendor management, and payment lifecycle within the ServiceNow platform.
Key Responsibilities
Configure and implement Source-to-Pay workflows including sourcing, procurement, purchasing, and invoicing
Develop Procurement Service Management (PSM) or custom procurement applications on ServiceNow
Build catalog-driven procurement workflows (requisition → approval → PO → fulfillment)
Automate vendor onboarding, contract lifecycle, and supplier management processes
Configure approval workflows, expense tracking, and procurement compliance checks
Integrate ServiceNow with ERP systems (SAP, Oracle, Ariba, Coupa, etc.) for end-to-end S2P flow
Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
Generate procurement reports, dashboards, and spend analytics
Ensure process compliance, audit readiness, and governance
Support continuous improvement of procurement processes and platform optimization
Required Skills
Strong experience in ServiceNow platform development (scripting + workflows)
Exposure to Procurement / Source-to-Pay lifecycle
Experience in Service Catalog and workflow automation
Hands-on integration experience using REST/SOAP APIs
Understanding of vendor management, PO lifecycle, and procurement compliance
Good knowledge of Flow Designer, UI customization, and data models
Preferred Skills
Experience with ServiceNow Procurement Service Management (PSM)
Integration experience with ERP platforms (SAP/Ariba/Coupa/Oracle)
Knowledge of finance/procurement processes (invoice, billing, reconciliation)
Exposure to reporting tools and analytics dashboards
ServiceNow certifications (CSA / CAD preferred)
18. ServiceNow Certified Master Architect (CMA)
Skills: Enterprise Architecture, Platform Strategy, Governance
Job Summary
ServiceNow Certified Master Architect (CMA) responsible for defining enterprise-wide ServiceNow architecture, driving platform strategy, and ensuring scalable, secure, and future-ready implementations across multiple business units.
Key Responsibilities
Define and own end-to-end ServiceNow platform architecture across modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
Drive enterprise-wide architecture standards, governance, and best practices
Lead design reviews, solution validation, and architectural decision-making
Align ServiceNow strategy with business transformation goals and digital initiatives
Ensure scalability, performance, security, and compliance of platform implementations
Mentor architects, developers, and technical teams across programs
Define integration strategy with enterprise systems (ERP, CRM, cloud platforms)
Drive platform roadmap, capability maturity, and innovation adoption (AI, automation)
Engage with executive stakeholders and provide strategic advisory
Required Skills
Certified ServiceNow Certified Master Architect (CMA)
Deep expertise across multiple ServiceNow modules and platform capabilities
Strong experience in enterprise architecture and large-scale implementations
Expertise in integration architecture, data models, and platform governance
Proven experience in leading multi-program or global ServiceNow engagements
Strong stakeholder management and leadership skills
Preferred Skills
Experience with GenAI / Now Assist / AIOps capabilities
Exposure to cloud architecture (AWS/Azure)
Strong experience in transformation programs and large accounts
19. ServiceNow Certified Technical Architect (CTA)
Skills: Technical Architecture, Solution Design, Platform Governance
Job Summary
ServiceNow Certified Technical Architect (CTA) responsible for designing and delivering scalable, high-quality ServiceNow solutions, ensuring adherence to platform best practices and technical governance.
Key Responsibilities
Design end-to-end technical solutions across ServiceNow modules
Translate business requirements into scalable architecture and technical design
Lead technical design workshops and architecture reviews
Define data models, integrations, workflows, and customization strategies
Ensure adherence to ServiceNow best practices and platform standards
Drive performance tuning, optimization, and system scalability
Mentor developers and guide implementation teams
Collaborate with business analysts, architects, and delivery teams
Support governance, code quality, and release management
Required Skills
Certified ServiceNow Certified Technical Architect (CTA)
Strong expertise in ServiceNow platform architecture and development
Hands-on experience in scripting, integrations, and workflow design
Experience across multiple modules (ITSM, ITOM, CMDB, etc.)
Strong understanding of platform data model, security, and performance
Experience in large-scale implementations and client-facing roles
Preferred Skills
Exposure to enterprise integrations (SAP, Oracle, cloud systems)
Experience with DevOps, CI/CD, and platform lifecycle management
Knowledge of AI/automation capabilities within ServiceNow
