Remote Chat process,chat support Jobs – 85 Open Jobs Today

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6h
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1d
Technical Product Manager (OTE $70,000/year USD), @Sparkrock Finance
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Chegg —Remote
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3d
mern stack developer"senior"
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Genesys Cloud CX Developer

Advanz101 Systems Pvt. Ltd.
Remote

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Job details

Contractual / Temporary | Freelance
₹3,02,686.07 - ₹20,00,000.00 a year
6 hours ago

Qualifications

Authentication
Telephony
Salesforce
IVR
Release management
Cloud development
Threat intelligence
Communication skills

Full job description

Key Responsibilities Genesys Cloud Development & Configuration

Configure and develop IVR and call routing flows using Genesys Architect.
Design and implement voice bot flows and digital bot flows.
Configure queues, skills, tasks, agent profiles, security roles, and customer profiles.
Implement skill-based routing, call recording, Quality Management (QM), and Workforce Management (WFM).
Perform Genesys Cloud environment setup and administration across development, test, and production environments.

Omnichannel & Dialer

Set up and manage omnichannel capabilities including Voice, Chat, Email, and SMS.
Embed and integrate Genesys Cloud Dialer into SaaS applications such as Salesforce.
Identify and design self-service options through IVR and bots to reduce agent load.

Integration & Authentication

Integrate Genesys Cloud CX with Salesforce CRM, including Screen Pops, CTI, and data exchange.
Support integrations related to Workforce Management and Quality Management.
Implement and manage SAML-based authentication and MFA for Genesys Cloud CX.

Analytics & Reporting

Configure and support Genesys Cloud Reporting and Analytics.
Implement Speech Analytics (both real-time and historical).
Support business teams with insights derived from contact center data and analytics.

Client Engagement & Solution Design

Engage with clients to understand business requirements and operational needs.
Propose Genesys Cloud–based solutions aligned with customer experience goals.
Develop high-level and detailed architecture designs and implementation approaches.
Support testing, deployment, and validation of new Genesys Cloud features and releases.

Technical Skills

4 - 6 years of hands-on experience with Genesys Cloud CX.
Strong expertise in Genesys Architect, IVR, and routing strategies.
Experience with Voice Bots, Digital Bots, and self-service solutions.
Solid understanding of telephony concepts including PBX, CTI, ACD, IVR, and call flows.
Experience with Speech Analytics, QM, WFM, and call recording.
Hands-on experience with Salesforce integrations.
Strong experience in Genesys Cloud administration, configuration, and security.
Experience implementing SAML authentication and MFA.
Knowledge of Genesys Cloud release management and testing newly released features.
Genesys Cloud Certification (preferred).
Knowledge of USA healthcare, HIPPA, PHI is preferred.
Experience working in enterprise or large-scale contact center environments.
Exposure to cloud security, compliance, and best practices.
Strong communication and stakeholder management skills.
Ability to work independently and in cross-functional teams.
Good analytical, troubleshooting, and documentation skills.

Pay: ₹302,686.07 - ₹2,000,000.00 per year

Work Location: Remote

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Refine Your Search

chat process,chat support jobs in remote

Genesys Cloud CX Developer

Sr. Python Developer

Sales and Marketing Intern

Revenue Accounting Supervisor

Business Development Associate

Data Engineer (Threat Intelligence)

Staff Protocol Engineer

Lead Software Engineer

Senior Consultant - Zoom

Sales Advisor

Senior AIOps Engineer I

MSP RFP & Business Development Specialist

Senior AIOps Engineer I

Tech Lead, Payments

Core Software Engineer (C++) - Remote

Senior Frontend Engineer

Senior Sales Executive

Technical Product Manager (OTE $70,000/year USD), @Sparkrock Finance

Senior Software Engineer - Agentic AI Applications

mern stack developer"senior"

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