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AI Leader

Tata Consultancy Services -
Mumbai, Maharashtra

Apply Now

Job details

4 days ago

Qualifications

Business Management
Azure
AWS
Bachelor's degree
Machine learning
AI
Communication skills

Full job description

Role Summary

We are seeking a visionary AI Transformation Leader to drive enterprise-wide adoption of Agentic AI, Generative AI (GenAI), and Intelligent Automation. This role will focus on transforming traditional BPS operations into AI-powered, scalable, and value-driven business models.

The ideal candidate will bring deep expertise in LLMs, LAMs, automation pipelines, and process re-engineering, along with strong P&L ownership and stakeholder management experience.

Key Responsibilities

AI Strategy & Transformation

Define and execute the enterprise AI roadmap, leveraging GenAI, LLMs, and Agentic AI systems
Drive digital transformation initiatives by replacing rule-based systems with predictive, cognitive workflows
Lead build vs. buy decisions for AI platforms and enterprise solutions

Intelligent Automation & Use Case Delivery

Identify and prioritize high-ROI automation opportunities across BFSI and BPS processes
Implement Intelligent Process Automation (IPA) and Cognitive OCR solutions
Deploy autonomous AI agents to reduce cycle time, improve accuracy, and enhance productivity

AI Governance & Compliance

Establish Responsible AI frameworks, ensuring adherence to GDPR, data privacy, and regulatory standards
Manage AI risk, bias mitigation, and security compliance across all solutions

AI Center of Excellence (CoE)

Set up and lead an AI CoE to drive innovation, best practices, and reusable assets
Oversee pilot programs, sandbox environments, and scaling strategies

Operational & Business Impact

Improve operating margins, efficiency, and revenue growth through AI adoption
Transform customer experience using AI-driven insights and automation
Drive process re-engineering and optimization initiatives

Leadership & Stakeholder Management

Collaborate with business, IT, legal, risk, and client teams
Translate technical AI concepts into business and financial outcomes
Lead global teams and mentor talent in AI and automation

Required Skills & Qualifications

Core Technical Skills

Generative AI (GenAI), Large Language Models (LLMs)
Large Action Models (LAMs) and Agentic AI frameworks
Machine Learning, Decision AI, and Predictive Analytics
Intelligent Process Automation (IPA) & Cognitive OCR
AI/ML platforms on Azure, AWS, or GCP
MLOps / AI Ops / Automation Pipelines

Domain Expertise

Strong experience in BFSI / BPS / BPM environments
Deep understanding of back-office operations, risk, compliance, and financial processes

Leadership & Business Skills

Proven P&L man agement and revenue growth impact
Experience driving enterprise digital transformation programs
Strong stakeholder communication and executive reporting skills

Preferred Qualifications

Experience building and scaling AI CoEs
Exposure to Copilot ecosystems and AI-assisted workforce transformation
Consulting or transformation leadership background
Experience managing global teams and large-scale programs

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Manager

Job Id

418047

Desired Skills

Artificial Intelligence | MSS COE

Desired Candidate Profile

Qualifications : BACHELOR OF BUSINESS MANAGEMENT

Apply Now

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