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ServiceNow Architect – ITSM / ITOM / ITAM / SecOps / GRC

Erasmith
Delhi, Delhi

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Job details

Full-time

Qualifications

BCS
ITIL Certification
Computer Science
CAD
Enterprise Software
IT service management
Information Systems
Enterprise architecture
SOAP
Bachelor's degree
ITIL
JavaScript
REST
APIs
ServiceNow
Communication skills
Pre-sales
Information Technology

Full job description

We are looking for a highly skilled ServiceNow Architect with strong hands-on expertise in at least two ServiceNow modules including ITSM, ITOM, ITAM, SecOps, or GRC/IRM to lead enterprise-scale solution architecture, design, and implementation initiatives on the ServiceNow platform.

Role: ServiceNow Architect
Experience Required: 8–15 Years of ServiceNow Experience
Employment Type: Full-Time
Location: India / Hybrid

Key Responsibilities:

Define end-to-end ServiceNow solution architecture and implementation strategy
Lead architecture, design, and technical governance for enterprise ServiceNow programs
Provide hands-on guidance on development, integrations, CMDB, workflows, and platform best practices
Design scalable and maintainable solutions across multiple ServiceNow modules
Lead workshops, requirement discussions, and technical solutioning with customers and stakeholders
Define integration architecture with enterprise applications and third-party tools
Drive platform optimization, governance, security, and upgrade strategy
Mentor developers and technical teams during project execution
Support estimation, solution proposals, and pre-sales activities

Required Skills & Experience:

8+ years of overall ServiceNow experience
Strong hands-on expertise in at least two of the following modules:
- ITSM
- ITOM
- ITAM
- SecOps
- GRC / IRM
Deep understanding of CMDB, CSDM, and ServiceNow platform architecture
Strong expertise in JavaScript, Glide APIs, Flow Designer, and IntegrationHub
Experience designing REST/SOAP integrations with enterprise applications and third-party tools
Strong understanding of enterprise architecture principles and ITIL processes
Experience handling large-scale ServiceNow implementations and transformation programs
Strong stakeholder management, leadership, and communication skills

Preferred Experience:

ITSM Enterprise service management design, Catalog, SLA, workflow, and portal architecture
ITOM Discovery, Service Mapping, Event Management, and monitoring integrations
ITAM HAM/SAM architecture, Asset lifecycle, and procurement integrations
SecOps Security Incident Response, Vulnerability Response, and security ecosystem integrations
GRC / IRM Risk & Compliance frameworks, Audit, Policy, and Vendor Risk Management

Education:

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field

Preferred Certifications:

ServiceNow CSA – Mandatory
CAD – Preferred
CTA / CMA / CIS certifications – Preferred
ITIL Foundation Certification – Advantage

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