Hyderabad Telangana Global escalations specialist Jobs – 110 Open Jobs Today

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ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
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Genpact India Pvt. Ltd. —Hyderabad, Telangana
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ADCI HYD 20 SEZ —Hyderabad, Telangana
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Microsoft —Hyderabad, Telangana
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FinOps Specialist - AR, Retail & Debit Balance collection

ADCI HYD 13 SEZ - H84 -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Accounts receivable
Microsoft Excel
Microsoft Access
Oracle
Accounts payable
SQL
Project management
Presentation skills
Bachelor's degree
Forecasting
Corporate finance
VBA
Agile
Budgeting
Data warehouse

Full job description

DESCRIPTION

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

Hands on and in-depth knowledge of AR process
Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
Work with cash application team to apply payments timely & accurately
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
Provide accurate forecasting of collection promises
Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet all the productivity related goals on a monthly basis

Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

BASIC QUALIFICATIONS

1+ years of finance experience
2+ years of Accounts Receivable or Account Payable experience
2+ years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning, forecasting and reporting
Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
Experience presenting creative concepts effectively to senior executives
Knowledge of Excel skills to be able to refine data and prepare business reports
Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1, Data Warehouse and SQL
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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global escalations specialist jobs in hyderabad telangana

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