Bengaluru Karnataka Work from home customer support Jobs – 142 Open Jobs Today

Senior Product Support Analyst
Epsilon —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Engineering
- English
Education Support Representative
MathWorks —Bengaluru, Karnataka
- Hybrid work
- CRM software
- English
- Bachelor's degree
Accounts Executive
TGBPL TP India - DBU —Bengaluru, Karnataka
- Remote
- Data entry
- Work from home
7d
Executive Assistant II, International Design & Construction
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Bachelor's degree
12d
Assistant Client Manager
Dlife Interiors —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Health insurance
- Paid time off
Quick apply
Account Manager, FSI-Fintech, Account Manager, FSI-Fintech
AWS India - Karnataka —Bengaluru, Karnataka
- Full-time
- Business development
- AWS
- Bachelor's degree
Product Specialist
Eglu Smart Homes —Bangalore City, Bengaluru, Karnataka
- ₹3,00,000 - ₹7,00,000 a year
- Full-time
- AutoCAD
- Electrical experience
- Presentation skills
- Paid time off
- Cell phone reimbursement
Quick apply
Digital Business Consultant
ABB India Limited —Bengaluru, Karnataka
- Online application
- Sales
- Electrical experience
- Bachelor's degree
Quick apply
5d
Inside Sales Executive
Institute of Skill Mastery LLP —Rajajinagar, Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- DevOps
- Work from home
- Flexible schedule
Quick apply
5d
Technical Service Specialist - Europe
SolarEdge —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Computer skills
Quick apply
Inside Sales Executive (Fresher)
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule
Executive Assistant
Lowe's —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Master's degree
Account Executive, Enterprise - North America
Whatfix —Bengaluru, Karnataka
- Sales
- Salesforce
- Presentation skills
- Commuter assistance
- Health insurance
Quick apply
CX Delivery Site Lead
Logitech —Bengaluru, Karnataka
- Online application
- Hybrid work
- English
- Bachelor's degree
- Work from home
Business Development Executive / Manager
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule
Technical Services Analyst
Solventum —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Customer service
2d
Technical Account Manager (TAM)
Legion —Bengaluru, Karnataka
- Remote
- Hospitality
- English
- Bachelor's degree
- Paid holidays
- Health insurance
Quick apply
Sr Engineer - IT Support
Xperi —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Customer service
AWS Senior AI Specialist Sales – Amazon Quick
AWS India - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Sales
- Master's degree
Application & Support Engineer .Net
Quadwave —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Bachelor's degree
- Health insurance
- Work from home

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Senior Product Support Analyst

Epsilon -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Operating systems
Oracle
Engineering
English
.NET
Java
SQL
AWS
Bachelor's degree
ITIL
Perl
Scripting
APIs
Systems analysis
HTML

Full job description

Overview
About Business Unit:
SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.

Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Ability to analyze, troubleshoot and resolve customer issues.
Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
Good abilities to build relationships and strong Customer focus
Serves as customer contact for technical and service related problems
Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
Ability to deal with stressful situations with colleagues and customers
Must have the ability to communicate effectively in English language both verbal and written
Documenting troubleshooting and problem resolution steps, by determining best course of action.
Should be able to understand development code for debugging purposes when needed.
Ability to learn and adapt to new technologies based on organization needs
Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
Train and mentor team members and perform other duties as assigned.
Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
Create and report product improvement ideas including functional enhancements and supportability improvements.

Qualifications

Bachelor's Degree in computer or engineering related field (or related field experience).
Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.
Support Application running on Java/.net, with the ability to understand the code.
RHEL operating system (certification preferred)
A good AWS, Networking and Communication protocol knowledge
Experience in Oracle DB and writing simple to medium complex sql queries
Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.
Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
Should be a self - driven individual and be able to independently handle the assignments.
Development background in Java or .net would be a plus.
Willingness to work in a 24/7 shifts.

Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
Collaboration: We work together, support one another, and collectively achieve goals.
Growth: There are endless opportunities for growth through learning, development and career advancement.
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrity
Work together to win together
Innovate with purpose
Respect all voices
Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Apply Now

Refine Your Search

work from home customer support jobs in bengaluru karnataka

Senior Product Support Analyst

Education Support Representative

Accounts Executive

Executive Assistant II, International Design & Construction

Assistant Client Manager

Account Manager, FSI-Fintech, Account Manager, FSI-Fintech

Product Specialist

Digital Business Consultant

Inside Sales Executive

Technical Service Specialist - Europe

Inside Sales Executive (Fresher)

Executive Assistant

Account Executive, Enterprise - North America

CX Delivery Site Lead

Business Development Executive / Manager

Technical Services Analyst

Technical Account Manager (TAM)

Sr Engineer - IT Support

AWS Senior AI Specialist Sales – Amazon Quick

Application & Support Engineer .Net

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