Role: Assistant Manager of Data Quality
Process – Services of Process
Location: Bangalore/ Chennai
Schedule: 6.30pm to 3.30 am
Working model: Hybrid
Introduction:
Litigation Management (Service of Process) is a critical legal compliance service through which CSC, acting as a registered agent, receives and manages legal documents on behalf of clients. These documents may include lawsuits, subpoenas, summonses, court orders, garnishments, and other legal notices issued by courts or government authorities. The process ensures that legal documents are accurately received, validated, recorded, and promptly delivered to the appropriate client contacts, enabling clients to meet legal obligations and respond within required timelines. Effective management of the Service of Process function helps mitigate legal and compliance risks, supports regulatory adherence, and enhances client confidence through timely and reliable handling of sensitive legal communications. The Business License Manager is responsible for overseeing the day-to-day operations of the Services of Process, to ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives.
Some of the things you’ll be doing:
1. Strategic & Operational Leadership
Own and align departmental mission, strategy, and roadmap with organizational goals.
Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
Design and implement process and operational policies to drive efficiency and scalability.
Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
Maintain the highest levels of accuracy and operational excellence across all deliverables.
Drive a strong “first-time-right” culture to minimize rework and errors.
2. Services of Process Operations Management
Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients.
Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards.
Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities.
Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls.
Handle customer complaints and manage client escalations effectively.
Ensure adherence to SLA commitments.
Coordinate and complete tasks with team members within stipulated timelines.
Work across global time zones as per project and jurisdictional requirements.
Ensure highest levels of productivity, service quality, and client satisfaction.
3. Performance Management & KPI Monitoring
Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
Allocate workload effectively to ensure SLA adherence and operational balance.
Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
Conduct performance reviews and provide structured feedback.
Recognize and reward high performance.
Proactively report and respond to operational issues and drive them to resolution.
4. People Leadership & Development
Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
Identify training needs and provide structured coaching.
Motivate team members to achieve objectives.
Listen to team feedback and resolve issues or conflicts constructively.
Organize team-building activities to strengthen engagement and collaboration.
5. Cross-Functional & Stakeholder Collaboration
Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
Manage stakeholders across jurisdictions effectively.
Present findings, operational updates, and performance metrics to management.
Ensure strong communication and alignment across business units.
What technical skills, experience, and qualifications do you need?
Minimum 8–10 years of experience in business operations, licensing, compliance, or customer service environments.
At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
Bachelor’s degree in Commerce, Business, or related field.
Proven track record of mentoring and developing employees.
Experience managing SLA-driven environments and performance metrics.
Experience handling cross-jurisdictional operations is preferred.
Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.
Proficiency in Microsoft Office Suite:
Advanced Microsoft Excel
PowerPoint
SharePoint
Experience in reporting, query handling, and management presentations.
Strong process documentation and reporting skills.
Excellent organizational and time management skills.
Strong decision-making and problem-solving capabilities.
Effective stakeholder management skills.
Excellent written and verbal communication skills.
High attention to detail.
Strong change management capability.
Flexible to work beyond stipulated working hours when required.
Bachelor’s degree in Commerce, Business, or related field.
MBA (preferred).
Strong proficiency in Microsoft Office products and collaboration tols.
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.
Operational discipline and compliance mindset.
Ability to balance performance management with people leadership.
Strong stakeholder relationship management skills.
Education
Bachelor’s degree in Commerce, Business, or related field.
MBA (preferred).
Strong proficiency in Microsoft Office products and collaboration tools.
Key Success Factors
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.
Operational discipline and compliance mindset.
Ability to balance performance management with people leadership.
Strong stakeholder relationship management skills.
