lower parel mumbai maharashtra helpdesk support Jobs – 101 Open Jobs Today

IT Support Engineer – L1/L2
Sia —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
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Quick apply
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Senior Client Partner - Technical Support Helpdesk
AccessHealthcare —Mumbai, Maharashtra
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- Master's degree
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Quick apply
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Accenture —Mumbai, Maharashtra
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- Oracle
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Dun & Bradstreet —Mumbai, Maharashtra
- Master's degree
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- Communication skills
Quick apply
13d
Asst. Facilities Manager
JLL —Mumbai, Maharashtra
- Continuous improvement
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JLL —Mumbai, Maharashtra
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Sify —Mumbai, Maharashtra
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- ₹16,000 - ₹18,000 a month
- Full-time
- Microsoft Word
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Quick apply
Customer Success Engineer
StoreApps —Mumbai, Maharashtra
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Meta Materials Circular Markets Pvt Ltd. —Andheri, Mumbai, Maharashtra
- Full-time
- Management
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14d
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SoftwareONE —Mumbai, Maharashtra
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Duty Manager - Technical
Cushman & Wakefield —Mumbai, Maharashtra
- ₹5,50,000 a year
- Full-time
- Diploma
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Facility Manager
JLL —Mumbai, Maharashtra
- Hospitality
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Senior Manager, Business Solution Architect – Agentic AI
Genpact India Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- ERP systems
- English
- Master's degree
Quick apply

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IT Support Engineer – L1/L2

Sia -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
10 days ago

Qualifications

French
Knowledge management
Azure
Operating systems
Computer Science
IT service management
English
Windows
Bachelor's degree
IT support
MacOS
Communication skills
Intune

Full job description

Company Description

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity.

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Job Description

Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of members based in France and the United States, with ongoing expansion in India.

As an IT Support Technician N1/N2, you will be responsible for providing first and second-level technical support to end users worldwide. You will handle incidents and service requests, ensuring timely resolution and a high level of user satisfaction.

You will play a key role in maintaining the quality of IT services by resolving issues efficiently, escalating when necessary, and contributing to continuous improvement of support processes.

Key Responsibilities

Operational Support

Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site.
Diagnose and resolve hardware, software, and network-related incidents.
Manage user requests including account creation, access rights, and software installation.
Escalate complex issues to higher support levels when necessary.
Ensure proper documentation of incidents and resolutions.

User Support & Experience

Assist users with day-to-day IT issues, ensuring a high level of customer satisfaction.
Provide support to VIP users when required, maintaining professionalism and responsiveness.
Guide users in best practices and usage of IT tools.

Device & Environment Management

Prepare, configure, and deploy workstations (Windows / Mac).
Manage IT equipment lifecycle (installation, maintenance, replacement).
Support mobile device management solutions (Intune, Kandji).
Ensure proper inventory and asset tracking.

Process & Knowledge Management

Document procedures and contribute to the knowledge base.
Follow ITSM best practices and ensure SLA compliance.
Suggest improvements to enhance support efficiency and user experience.

Collaboration & Communication

Collaborate with international IT teams.
Communicate clearly with users and stakeholders regarding incident status.
Participate in team meetings and knowledge sharing sessions.

Work Schedule

This role requires working in a 24x7 rotational shift environment to support global time zones and international users.

Qualifications

Education & Experience

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2–5 years of experience in IT support (Level 1 and/or Level 2).
Experience in an international environment is a plus.

Technical Skills

Good knowledge of Microsoft 365 environment.
Familiarity with Entra ID (Azure AD).
Experience with Intune and Kandji is a plus.
Strong understanding of Windows and Mac operating systems.
Basic knowledge of networks and IT infrastructure.
Experience with ticketing systems.

Soft Skills

Strong communication and interpersonal skills.
Customer-oriented mindset.
Ability to prioritize and manage multiple tasks.
Team player with a proactive attitude.
Willingness to learn and improve continuously.

Languages

Fluent English (spoken and written) is mandatory.
French is a plus.

Additional Information

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Quick apply

Refine Your Search

helpdesk support jobs in lower parel mumbai maharashtra

IT Support Engineer – L1/L2

Customer Relationship Executive

IT Co-Ordinator

Facility Manager

Senior Client Partner - Technical Support Helpdesk

Senior Executive- Payments Processing (Accounts Payable)

Delivery Operations Senior Analyst

EWS – Operations Program Manager

Customer Service (Apprentice)

Asst. Facilities Manager

Lead Workplace Experience

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Receptionist / Helpdesk Coordinator

Customer Success Engineer

Senior Executive – Service Operations

Customer Service Team Leader

Licensing Sales Specialist

Duty Manager - Technical

Facility Manager

Senior Manager, Business Solution Architect – Agentic AI

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