Mumbai Maharashtra Director of customer success Jobs – 146 Open Jobs Today

Assistant Vice President Professional Services
Zycus —Mumbai, Maharashtra
- Full-time
- Oracle
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4h
Sales Director- India
Kidde-Fenwal LLC —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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Director Environmental, Health and Safety India
Gilbarco Veeder-Root —Mumbai, Maharashtra
- Assembly
- Bachelor's degree
- Manufacturing
Client Service Team Lead Position - India
Ascend —Mumbai, Maharashtra
- Full-time
- Hospitality
- Mentoring
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Copywriting Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
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- Marketing
Enterprise SaaS Sales Specialist
LogisticsNow —Mumbai, Maharashtra
- Sales
- ERP systems
- Master's degree
- Health insurance
Principal Specialist Sales Engineer
Zscaler —Mumbai, Maharashtra
- Sales
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Foxymoron —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Team management
IN-Director_Cybersecurity _ Cyber as a Service_Advisory_Mumbai(NXS)
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Associate - TAG - Analytics
Alvarez and Marsal —Mumbai, Maharashtra
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Account Mgr Sr (Government Sales)
Zebra Technologies —Mumbai, Maharashtra
- Full-time
- Hybrid work
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- Bachelor's degree
Sales and Marketing Coordinator, India
Inolex, Inc. —Mumbai, Maharashtra
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Manager, Field Marketing
Zscaler —Mumbai, Maharashtra
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Account Executive - Enterprise
Zscaler —Mumbai, Maharashtra
- Sales
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Director, Business Development (MEA)
WebEngage —Mumbai, Maharashtra
- Sales
- Salesforce
- Business development
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Account Manager
Michelman Private Limited —Mumbai, Maharashtra
- Up to 50% travel
- Sales
- English
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Account Executive, India
Telnyx —Mumbai, Maharashtra
- Remote
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Copywriting Senior Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
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Sales Eng
Zebra Technologies —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Sales
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Product Manager (Veterinary)
Concept Pharmaceuticals Ltd —Andheri, Mumbai, Maharashtra
- From ₹10,00,000 a year
- Full-time
- Bachelor's degree
- In-person
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Assistant Vice President Professional Services

Zycus
Mumbai, Maharashtra

Apply Now

Job details

Full-time
4 hours ago

Qualifications

Oracle
Enterprise Software
SAP
Agile
SaaS
AI
Leadership

Full job description

About Us

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

The AVP/ Senior Director of Professional Services for EMEA-APAC is a cornerstone leadership role responsible for the end-to-end delivery of Zycus’ AI-native Source-to-Pay suite. You will lead a high-performing regional organization, ensuring that large-scale enterprise transformations are executed with precision, technical integrity, and a relentless focus on customer value realization. This role requires a leader who excels in high-stakes delivery management while maintaining a lean, agile team structure.

Key Responsibilities

Strategic Leadership & Regional Operations

Define and execute the Professional Services strategy for the EMEA-APAC region, tailoring delivery models to diverse regional markets.
Own the end-to-end P&L for the region, focusing on optimal resource allocation, profitability, and operational efficiency within a lean organizational structure.

Delivery Excellence & Ecosystem Integration

Direct large, complex global transformation programs, ensuring seamless integrations with major ERP ecosystems (e.g., SAP, Oracle, Microsoft Dynamics).
Drive a "Time-to-Value" (TTV) mindset, accelerating customer Go-Lives and ROI through disciplined project management.
Enforce rigorous PMO governance across a tiered team of Directors, Consultants, and Project Managers to ensure consistent quality.

Innovation & Agentic AI Transition

Champion the transition from traditional SaaS implementation to Agentic AI / AI-first delivery models.
Leverage automation and AI-driven accelerators to modernize delivery toolkits, improving implementation speed and adoption.

Cross-Functional Growth & Sales Alignment

Partner closely with Sales to manage the Sales-to-Services hand-off, ensuring SOW integrity, margin protection, and delivery feasibility.
Provide strategic delivery insights during pre-sales and deal shaping for high-value regional pursuits.

Customer Value & Advocacy

Partner with CXOs of Fortune 500 clients to ensure enterprise-wide adoption and measurable business outcomes (cost optimization, compliance, process efficiency).
Represent Zycus in industry forums, influencing procurement transformation and intelligent SaaS delivery.

Job Requirement

Required Skills

Experience: 12 to 18 Years in Enterprise Software/SaaS delivery, with a proven track record of managing end-to-end professional services.
Leadership: Experience managing lean, high-impact teams of Project Managers, Consultants, and Directors.
Domain Expertise: Strong preference for Source-to-Pay (S2P), Procurement, or Supply Chain; candidates from similarly complex enterprise domains (FinTech, ERP, CRM) are encouraged.
Regional Expertise: Proven leadership across EMEA and APAC delivery organizations.
Technical Literacy: Deep understanding of ERP integrations and a strong perspective on Generative/Agentic AI in enterprise delivery.
Location: Based in or willing to relocate to Mumbai, Pune, or Bangalore.

Why Work with the Zycus Delivery Team

At Zycus, delivery is not just implementation—it is where enterprise transformation actually happens. This role offers a rare opportunity to operate at the intersection of AI innovation, global scale, and measurable business impact.

Lead the AI-First Delivery RevolutionBe at the forefront of shifting from traditional SaaS rollouts to Agentic AI-driven autonomous procurement ecosystems. Zycus is one of the few platforms globally embedding AI deeply into execution—not just as a feature.
Own High-Impact, CXO-Level TransformationsWork directly with Fortune 500 leadership to drive multi-million dollar transformation programs, where success is measured not by go-live—but by real business outcomes (cost savings, compliance, efficiency).
Operate with Real P&L OwnershipUnlike many services roles, you will fully own regional P&L, balancing growth, margins, and delivery excellence—giving you true business leadership exposure.
Build and Scale Lean, Elite TeamsZycus believes in high-talent density over large teams. You will lead a sharp, outcome-oriented organization, not a bloated services pyramid.
Shape the Future of Enterprise DeliveryInfluence how global enterprises adopt AI in procurement, while co-creating delivery frameworks, accelerators, and IP that define the next decade of SaaS implementation.
Global Exposure with Emerging Market AdvantageLead across EMEA and APAC—diverse, high-growth markets—while being anchored in India, one of the fastest-growing hubs for enterprise SaaS innovation.

Apply Now

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