Bengaluru Karnataka Learning and development trainer Jobs – 125 Open Jobs Today

Trainer - Service Desk
Zones —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Life insurance
Quick apply
Urgent Hiring Accounting Trainer(Bengaluru) 2-5 years Exp
TYASuite Software Solutions —Bengaluru, Karnataka
- Urgently hiring
- Microsoft Excel
- Finance
- Accounting
Business Development Executive – Junior Level (RACE)
REVA University —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Communicative English Trainer
Infinity Language Academy —Bengaluru, Karnataka
- ₹16,000 - ₹25,000 a month
- Full-time
- Public speaking
- English
- In-person
Quick apply
General Manager - TCT & Employee Relations
Bosch Group —Bengaluru, Karnataka
- Full-time
- MSW
- Master's degree
- Business Administration
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Senior Medical Writer
CELEGENCE —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Software Team Lead – Lux (Surfacing, Lighting and Rendering)
DNEG —Bengaluru, Karnataka
- Computer Science
- C++
- Machine learning
SAP PTP Consultant
NTT Ltd —Bengaluru, Karnataka
- Analysis skills
- Project management
- Bachelor's degree
Ivalua Solutions & Offshore Delivery Advisor
BearingPoint India —Bengaluru, Karnataka
- Hybrid work
- Azure
- Management
- Salesforce
SOC Faculty / Trainer
UTL Technologies —Bengaluru, Karnataka
- Email
- Master's degree
- Communication skills
Quality Auditor/ Senior Quality Auditor
ixigo —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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2d
Operations & Sales Executive – Mellow Academy
Mellow Designs —Bengaluru, Karnataka
- Full-time
- Sales
- Travel
- Communication skills
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Senior Associate - US Accounting - US GAAP
Grant Thornton INDUS —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
B2I Sales Manager – Training Partner (Cluster2)(Hemalatha)
SFJ Business solutions —Bengaluru, Karnataka
- ₹5,00,000 a year
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
Lead I - Enterprise Solutions
UST Global —Bengaluru, Karnataka
- Management
- ERP systems
- Analysis skills
B2I Sales Manager – Training Partner (Cluster3)
SFJ Business solutions —Bengaluru, Karnataka
- ₹5,00,000 a year
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
B2I Sales Manager – Training Partner (Cluster4)
SFJ Business solutions —Bengaluru, Karnataka
- ₹5,00,000 a year
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
Branch Manager
Itvedant —Bengaluru, Karnataka
- Full-time
- Management
- Computer Science
- Master's degree
B2I Sales Manager – Training Partner (Cluster5)
SFJ Business solutions —Bengaluru, Karnataka
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply

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Trainer - Service Desk

Zones -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Benefits

Health insurance
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Public speaking
Visio
Microsoft Office
ITIL

Full job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Training Instructor, you be primarily responsible for the initial training and continuous learning of our Service Desk Agents. New agents are put through a 3–4-week training program based on the duration of time it takes for potential hires to pass a background check with our client.

What you’ll do as the (Trainer- Service Desk)
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Delivering pre-created training content to agents on a structured schedule
Ensuring agents in training can be productive as soon as they are added into the production environment
Answering Agent questions, or routing to the right person, during training period as needed
Helping manage Agent schedules during training period in conjunction with leadership
Providing Agent performance input to the trainees throughout the training process, and updating leadership on same
Ensuring all new agents are prepared with all access and tools required so there are no roadblocks to them joining the production team once training is complete
Shadow new Agents on calls during the training period and provide feedback to the individual agent and leadership with an eye towards agent development and improvement
Collaborate with stakeholders to create content to be used in the continuous training process
Provide real-time coaching to Agents during the training period
Assist with hands-on training activities
Review training content for technical inconsistencies and working with leadership to adjust as needed
Work with leadership, and client representatives to ensure deficiencies are identified and corrected
Hold end of week meeting with team leaders to level set on agent progress and identified areas of need.
Maintain training documentation, re-write, add, and modify as needed.
Ownership over the training curriculum ensuring it is up to date, and meets the ever-changing needs of the service desk, client, and industry
Work with team leads to identify needs of existing agents in terms of refresher courses, upskilling, and training based on changes presented by the client and industry

What you will bring to the team:

Prior experience serving as a trainer in customer facing role in the IT field
High Public speaking proficiency
Experience working in the Service Desk industry in a customer facing role
ITIL knowledge and experience
Experience with legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
Experience – Minimum 5 Years
Education – Graduation in any discipline

Zones offers a comprehensive Benefits package.
While we are committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Quick apply

Refine Your Search

learning and development trainer jobs in bengaluru karnataka

Trainer - Service Desk

Urgent Hiring Accounting Trainer(Bengaluru) 2-5 years Exp

Business Development Executive – Junior Level (RACE)

Communicative English Trainer

General Manager - TCT & Employee Relations

Senior Medical Writer

Software Team Lead – Lux (Surfacing, Lighting and Rendering)

SAP PTP Consultant

Ivalua Solutions & Offshore Delivery Advisor

SOC Faculty / Trainer

Quality Auditor/ Senior Quality Auditor

Operations & Sales Executive – Mellow Academy

Senior Associate - US Accounting - US GAAP

B2I Sales Manager – Training Partner (Cluster2)(Hemalatha)

Lead I - Enterprise Solutions

B2I Sales Manager – Training Partner (Cluster3)

B2I Sales Manager – Training Partner (Cluster4)

Branch Manager

B2I Sales Manager – Training Partner (Cluster5)

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