andhra pradesh training manager Jobs – 116 Open Jobs Today

Workforce Management Specialist III
Uber —Visakhapatnam, Andhra Pradesh
- Weekend availability
- Analysis skills
- Communication skills
- Time management
6h
Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM
TATA Capital —Vijayawada, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Area Sales Manager - Micro Finance - Visakhapatnam Balaji Nagar - JM
TATA Capital —Visakhapatnam, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Relationship Officer / Relationship Executive
Muthoot M Cred Ltd —Ongole, Andhra Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- Financial services
- In-person
- Health insurance
- Paid time off
Quick apply
Trainer - English & Soft Skills
Shri Technologies —Tenali, Andhra Pradesh
- From ₹15,000 a month
- Email
- English
- Microsoft Office
- Education
Quick apply
Area Sales Manager - Andhra Pradesh (Vizag)
HailStone Group —Visakhapatnam, Andhra Pradesh
- CRM software
- Sales
- Microsoft Office
- Health insurance
Sales Manager
Amscaler Innovations Private Limited —Vijayawada, Andhra Pradesh
- Up to ₹1,00,000 a month
- Full-time
- Diploma
- Communication skills
- Negotiation
- Cell phone reimbursement
- Flexible schedule
Quick apply
Sales Manager - Business Loan - Channel - Anantapur - M & M Arcade - JM
TATA Capital —Kurnool District, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Senior Sales Manager
Marriott International, Inc —Andhra Pradesh
- Full-time
- Sales
- No experience needed
- 12th Pass
2d
Senior Territory Sales Executive - B2C
BUNGE —Sri Potti Sriramulu Nellore District, Andhra Pradesh
- Sales
- English
- Analysis skills
General Manager/ Senior Manager - Industrial Relations - HR
Saaki Argus & Averil Consulting —Visakhapatnam, Andhra Pradesh
- Full-time
- Master's degree
- MBA
- Health insurance
Quick apply
Python /Django Trainer
Datavalley India Pvt Ltd —Srikakulam, Andhra Pradesh
- Computer Science
- Databases
- Bachelor's degree
Quick apply
1d
Sales Manager
Marriott International, Inc —Andhra Pradesh
- Full-time
- Sales
- Bachelor's degree
- Business Administration
2d
Branch Manager-Rajahmundry
AHAM Housing Finance —Rajahmundry, Andhra Pradesh
- Master's degree
- Bachelor's degree
Quick apply
HR Executive
MCV Group of Companies —Rajahmundry, Andhra Pradesh
- ₹13,000 - ₹15,000 a month
- Full-time
- Management
- Master's degree
- Human resources
Quick apply
3d
Recruiter
Sri Gajanan E-slates Private Limited —Visakhapatnam, Andhra Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Quick apply
7d
Insurance sales manager
Andromeda Sales & Distribution Pvt Ltd —Nellore, Andhra Pradesh
- ₹25,000 - ₹50,000 a month
- Email
- CRM software
- Sales
- Marketing
- Cell phone reimbursement
- Flexible schedule
Quick apply
12d
Journal sales manager
Andromeda Sales & Distribution Pvt Ltd —Visakhapatnam, Andhra Pradesh
- ₹20,000 - ₹40,000 a month
- Full-time
- Sales
- Bachelor's degree
- Computer skills
- Cell phone reimbursement
- Flexible schedule
Quick apply
Front Desk Manager
Marriott International, Inc —Tirupati, Andhra Pradesh
- Full-time
- No experience needed
- 12th Pass
- Front desk
13d
SALES OFFICER-Tirupati
Sunshine Workforce Solutions —Tirupati, Andhra Pradesh
- Full-time
- Communication skills
- Negotiation
Quick apply

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Workforce Management Specialist III

Uber -
Visakhapatnam, Andhra Pradesh

Apply Now

Job details

Full-time
6 hours ago

Qualifications

Jira
Analysis skills
Workforce management
Communication skills
Time management

Full job description

About the Role

As a Workforce Real-Time Analyst II, you will play a pivotal role in ensuring efficient real-time performance of the Operations account. Your responsibilities will include data analysis, proactively managing the queue to meet service level targets, and serving as a key communicator to relevant stakeholders. You will also stay updated on policies and procedures, provide insights on challenges, and conduct training for Team Leaders and new hires. Additionally, you will be responsible for maintaining SLAs for the WFM JIRA channel and creating effective reporting mechanisms for key stakeholders.

What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Key Responsibilities:

Real-Time Performance Analysis: Process and update data for real-time performance analysis, including call volume, TPH/AHT, and service level metrics. Utilize these quantifiable figures to make critical recommendations for addressing account performance issues.

Queue Management: Monitor the queue for the Operations account, ensuring it meets service level targets. Proactively respond with action plans, regularly communicating with Team Leaders and Operations Management.

Communication and Escalation: Act as the central point of communication for account performance, cascading vital information to key decision-makers. Escalate relevant information on account performance to management and maintain proper documentation of major incidents.

Policy Awareness: Stay updated on new policies and procedures affecting day-to-day operations for specific accounts. Provide insights on key challenges in achieving service levels and devise effective responses to address them.

Training: Conduct occasional training sessions for Team Leaders to equip them with the necessary skills for real-time queue management. Conduct training for new hires and as required for Operations.

SLA and Reporting: Maintain SLAs for the WFM JIRA channel and ensure timely and accurate completion of all requests. Schedule and enter activity requests into IEX, such as meetings, 1:1s, training, All Hands, etc. Team up with the WFM Manager to create effective interval, daily, weekly, and monthly reporting mechanisms for key stakeholders regarding the current state of their respective LOBs.

Issue Escalation and Solutions: Escalate issues to Senior Leadership when necessary. Provide proactive solutions to the WFM team and key stakeholders on how to improve SLA and adherence across LOBs.

Process Development: Develop processes and best practices for operations management and RTAs to manage intraday staffing effectively.

Collaboration: Collaborate closely with different teams such as Team Leaders, Managers, Siteops, and Training to ensure strong integration and seamless workflow.

Additional Duties: Perform other duties as defined and assigned within the scope of WFM.

Willingness: To work on weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment - depending on the shift proposed. - Basic Qualifications -

If you are passionate about real-time workforce management, data analysis, and driving operational excellence, we encourage you to apply for this exciting opportunity. As a Workforce Real-Time Analyst, you will be at the forefront of optimizing account performance and ensuring timely decision-making. Join us on this journey of improving service levels and enhancing overall performance for our Community Operations. - Preferred Qualifications -

1+ years of WFM experience with 1+ years of experience managing a similar role.

.

Proven experience in workforce real-time management or a related role

Strong analytical skills to process and interpret real-time performance data.

Effective communication skills to relay information to various stakeholders and key decision-makers.

Ability to proactively respond to dynamic account activities and make informed recommendations.

Familiarity with policies and procedures relevant to workforce management.

Apply Now

Refine Your Search

training manager jobs in andhra pradesh

Workforce Management Specialist III

Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM

Area Sales Manager - Micro Finance - Visakhapatnam Balaji Nagar - JM

Relationship Officer / Relationship Executive

Trainer - English & Soft Skills

Area Sales Manager - Andhra Pradesh (Vizag)

Sales Manager

Sales Manager - Business Loan - Channel - Anantapur - M & M Arcade - JM

Senior Sales Manager

Senior Territory Sales Executive - B2C

General Manager/ Senior Manager - Industrial Relations - HR

Python /Django Trainer

Sales Manager

Branch Manager-Rajahmundry

HR Executive

Recruiter

Insurance sales manager

Journal sales manager

Front Desk Manager

SALES OFFICER-Tirupati

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