Associate Director - Product Management
Who We Are
Wayfair is seeking a senior product leader to shape and scale our global core customer data infrastructure, frameworks, and services. This portfolio is critical for processing the many customer touchpoints (implicit and explicit) and gathering and providing other core systems with reliable and relevant customer information. Included in this portfolio are some of the most core aspects of a customer’s profile including Location, Address, and Authentication.
You will partner with Wayfair’s Physical Retail, Fulfillment, Privacy/Security, Web & App Customer Experience, Platforms, and Personalization teams to drive product strategy, roadmaps, and delivery across a broad set of customer journeys. The Associate Director, Product Management will serve as the key internal product expert of Customer Data Quality bringing deep prior platform experience & organizational leadership.
This leader will also be responsible for people management of 4+ PMs based in Bangalore, dedicated to delivering outcomes across these important domains. A strong candidate is an adept strategic thinker and product operator, with proven success balancing pragmatism with scale and hands-on involvement delivering results with their teams.
This position is based in Bangalore with hybrid in-office expectations (M/W/F in person at the Bangalore office).
The Role
We're seeking an experienced Associate Director of Product Management to drive product strategy and execution across customer data. You’ll drive a long-term, multi-year portfolio strategy that scales impact across multiple strategic business outcomes. You'll own a rolling 12–18 month strategy spanning multiple pods and teams, lead and develop product managers, and partner closely with Engineering, Design, Data Science, and senior business stakeholders to deliver solutions that move key business and customer outcomes.
What You'll Do
Define and execute a rolling multi-team product vision, strategy, and platform roadmap with an 18-month horizon
Author cohesive platform strategy and guide cross-pod prioritization and sequencing
Own end-to-end product lifecycle — from problem discovery through launch — using data-driven decision making
Lead, mentor, and develop a team of product managers (typically 2–4 direct reports)
Influence executive stakeholders and own senior-level stakeholder alignment across the organization
Drive alignment across Engineering, Design, Data Science, and business functions
We Are a Match Because You Have
10+ years of product management experience in an agile development environment
3+ years in leadership roles managing teams and/or other product managers
Proven track record launching and scaling complex, customer-facing products & platforms
Ability to define and communicate platform-level strategy & how it will unlock multiple business objectives in concert to both executives and engineers
Strong technical fluency; comfortable partnering with senior engineering and data science teams. Ability to identify 1-way vs. 2-way door decisions & de-risk complex builds
Data-driven mindset with exceptional analytical and strategic thinking skills
Outstanding communication and stakeholder management abilities at the executive level
Bachelor's degree in Computer Science, Engineering, Business, or related field
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
