Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Summary
We are seeking an experienced Senior Business Analyst with strong expertise in Agile methodologies, requirements management, and stakeholder collaboration. The ideal candidate will be highly skilled in Jira, wireframing, and translating business needs into effective solutions. Experience with Salesforce is a plus.
Key Responsibilities
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Collaborate with business stakeholders to gather, analyze, and document requirements
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Translate business needs into detailed user stories, functional specifications, and acceptance criteria
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Drive Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives
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Work closely with product owners, developers, and QA teams to ensure clear understanding of requirements
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Create wireframes, process flows, and prototypes to visualize solutions
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Manage and maintain product backlog using Jira
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Ensure traceability of requirements through the development lifecycle
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Conduct UAT (User Acceptance Testing) and support business users during validation
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Identify process improvements and recommend data-driven solutions
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Act as a bridge between business and technology teams
Required Skills & Qualifications
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7–9 years of experience as a Business Analyst
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Strong expertise in Agile/Scrum methodologies
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Hands-on experience with Jira (or similar tools) for backlog and sprint management
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Proficiency in creating: User stories and acceptance criteria Wireframes and mockups (Figma, Balsamiq, or similar tools)
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Experience in requirement elicitation techniques such as workshops, interviews, and process analysis
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Strong analytical, problem-solving, and critical thinking skills
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Excellent communication and stakeholder management abilities
Preferred Qualifications (Good to Have)
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Experience working with Salesforce platform (Sales Cloud / Service Cloud / Experience Cloud)
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Familiarity with Salesforce data models and workflows
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Knowledge of SQL or data analysis tools
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Experience in end-to-end project lifecycle
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Certifications such as: Certified Business Analysis Professional (CBAP) PMI-PBA or Agile certifications (CSM, PMI-ACP)
Key Competencies
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Strong business acumen and domain understanding
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Ability to manage multiple stakeholders and priorities
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Detail-oriented with a strong focus on quality
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Adaptability in fast-paced Agile environments
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Collaboration and leadership mindset
Experience: 7–9 Years
Employment Type: Full-Time
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
