JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Facility Executive / Coordinator – Soft Services (Corporate Office)Position Title: Facility Executive / Coordinator – Soft ServicesDepartment: Facilities Management / AdministrationLocation: Corporate OfficeReporting To: Assistant Manager – Soft Services / Facilities Manager
Job PurposeTo support and coordinate daily soft service operations within the corporate office, ensuring smooth functioning of housekeeping, pantry, cafeteria, hygiene, employee support services, and vendor coordination while maintaining workplace standards and employee satisfaction.
Key ResponsibilitiesSoft Services CoordinationCoordinate day-to-day housekeeping, pantry, cafeteria, pest control, and office support activities.
Ensure cleanliness and hygiene standards are maintained across workstations, meeting rooms, washrooms, common areas, and pantries.
Conduct regular floor inspections and report observations for corrective actions.
Vendor & Staff CoordinationCoordinate with housekeeping, pantry, and cafeteria vendors for daily operations.
Monitor attendance, grooming, and deployment of support staff.
Follow up with vendors for timely completion of assigned tasks and complaint closures.
Pantry & Cafeteria SupportMonitor pantry consumables and ensure adequate stock availability.
Support cafeteria operations including food service coordination, hygiene monitoring, and employee feedback management.
Ensure proper upkeep of pantry and dining areas.
Complaint Handling & Employee SupportAttend and coordinate closure of employee complaints related to soft services.
Ensure timely response to service requests and escalation handling.
Support meeting room arrangements and office event requirements.
Hygiene & SafetyEnsure hygiene standards are maintained throughout office premises.
Coordinate periodic pest control activities and follow-up actions.
Ensure waste disposal practices are followed as per company guidelines.
Inventory & DocumentationMaintain records of consumables, vendor attendance, complaints, and daily checklists.
Update soft service trackers and operational reports.
Support invoice verification and documentation related to vendors and consumables.
Coordination & ReportingCoordinate with internal teams and vendors for smooth facility operations.
Share daily updates and operational reports with reporting manager.
Assist during audits, inspections, and emergency situations when required.
Desired Candidate ProfileGraduate in any discipline.
2–5 years of experience in soft services, administration, or facility management operations.
Basic understanding of housekeeping and workplace operations.
Good communication and coordination skills.
Ability to handle vendors and employee concerns professionally.
Proficiency in MS Office and email communication.
Key SkillsSoft Services Coordination
Housekeeping Management
Vendor Coordination
Pantry & Cafeteria Support
Complaint Handling
Workplace Hygiene
Team Coordination
Inventory Tracking
MIS Reporting
Customer Service
Preferred IndustryCorporate Offices / Facilities Management / IFM Services / Hospitality / Commercial Real Estate
Working ConditionsCorporate office environment with regular floor inspections.
Flexibility to support office operations, events, and emergency requirements when needed.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
