JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The role is part of a JLL team working closely with one of our most dynamic & fast-growing Clients from the E-commerce industry. As a Program Coordinator, Signage, your primary objective is to support the Signage team by performing a wide range of activities to ensure consistency and efficiency in the implementation of the Signage Program in APAC. This position combines administrative coordination with stakeholder management, requiring you to monitor and respond to incoming customer tickets while completing admin tasks related to signage requests, navigating financial systems, and creating reports under the guidance of the Regional Signage Program Manager. You will play a crucial role in supporting JLL's commitment to delivering exceptional signage solutions by coordinating with diverse WD&C, IFM, OP, MAC and client-side stakeholders while maintaining program documentation and facilitating cross-discipline communications that directly contribute to our client's operational success.
What your day-to-day will look like:
Monitor and respond to incoming customer tickets, categorizing and prioritizing them for efficient resolution while completing admin tasks related to signage requests
Support Signage team in all signage related topics including processes, standards, best practices, tracking metrics, data sourcing, and dashboards
Support Signage Program Manager in keeping up to date the regional Signage documents, vendor repositories and respective order forms, while creating and maintaining program documentation
Coordinate and collaborate with a wide variety of WD&C, IFM, OP, MAC and other client-side stakeholders in the delivery of signage projects
Support delivery of one-time regional and global signage related initiatives while facilitating cross-discipline signage related communications and trainings
Support the management of signage vendors including tracking errors, KPI review, and QBRs while elaborating excel databases and benchmarks
Act as back up for Signage Team members when travelling or on leave while navigating financial systems and creating reports as needed.
Required Qualifications:
Minimum 1 year of experience preferably in multi-cultural corporate environment with understanding of signage coordination processes
High Level of English with great communication and presentation skills for effective stakeholder engagement
Experience with administrative tasks coordination and customer ticket management systems
Proficiency in Excel for database creation and benchmarking with ability to navigate financial systems
Strong organizational skills with ability to prioritize tasks and manage multiple signage projects simultaneously
Understanding of vendor management processes including KPI tracking and quality review procedures
Ability to create and maintain program documentation including SOPs, reports, and training materials.
Preferred Qualifications:
Precious experience in design or construction management roles
Background working with E-commerce industry clients or fast-growing technology companies
Knowledge of APAC shipment agreements between countries
Experience coordinating with cross-functional teams including WD&C, IFM, OP and MAC stakeholders
Familiarity with vendor management and quality assurance processes
Experience supporting regional and global initiative delivery with training facilitation capabilities.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
