Bengaluru Karnataka Technical director structures Jobs – 105 Open Jobs Today

Director, Site Operations
ResultsCX —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
CPG Practice Director
Zensar Technologies —Bengaluru, Karnataka
- Salesforce
- Engineering
- Master's degree
8d
Finance Director
Gensler —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Travel
- Leadership
- Paid holidays
- Health insurance
Director, IT Program Management (ERP)
GE Vernova —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- ERP systems
8d
HR Manager
Aubree Le Chocolatier —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹80,515.41 - ₹1,00,469.02 a month
- Full-time
- MSW
- Microsoft Excel
- Master's degree
Quick apply
8d
Director - Master Data Management
Wesco —Bengaluru, Karnataka
- Urgently hiring
- Computer Science
- Master's degree
- Project management
- Paid time off
4d
WOW - Principal Engineer - AI Platforms, Director
National Westminster Bank PLC —Bengaluru, Karnataka
- ₹67,120 - ₹1,00,680 a year
- Full-time
- DevOps
- Java
- AWS
11d
Senior Engineering Manager | IND
Five9 —Bengaluru, Karnataka
- Azure
- Java
- Master's degree
Sr. Project Manager
Newspace —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- Agile
Quick apply
1d
Consulting Director (Credit Card Migration)
Visa Consolidated Support Services (India) Private Limited - Tech Unit —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Software troubleshooting
- Master's degree
8d
Senior Engineer -solar
Nsure Reliable power solution Pvt ltd —Bangalore City, Bengaluru, Karnataka
- ₹1,50,000 - ₹2,50,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Electrical experience
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Building Simulation Expert – ASSURE (Accelerating Sustainable and Super-Efficient Real Estate)
Indian Institute for Human Settlements —Bengaluru, Karnataka
- Microsoft Powerpoint
- Master's degree
- Presentation skills
Business Development Manager (BDM)
Apnabusinez.com —Bengaluru, Karnataka
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
Senior Customer Experience(CX) Automation Specialist
SolarWinds —Bengaluru, Karnataka
- Salesforce
- Data analysis skills
- Master's degree
Quick apply
8d
Senior People Systems Engineer, Workday
DocuSign —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- B.Sc
- Bachelor's degree
Sr. Assoc, Prod Specialist - Adobe RT CDP
Standard Chartered —Bengaluru, Karnataka
- DevOps
- SQL
- APIs
- Health insurance
- Paid sick time
10h
Manhattan Active Omni Software Engineer - Retail
MillerKnoll —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Procurement Category Buyer
Kaseya Careers —Bengaluru, Karnataka
- Microsoft Excel
- Oracle
- Finance
Quick apply
13h
Principal Engineer -Dev Platform(Developer Experience)
Rubrik Security Cloud —Bengaluru, Karnataka
- Java
- Master's degree
- C++
Global Channels Sales Leader, Testing Automation
Digital.ai —Bengaluru, Karnataka
- Azure
- Sales
- Salesforce
- Health insurance
- Cell phone reimbursement
Quick apply

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Director, Site Operations

ResultsCX -
Bengaluru, Karnataka

Apply Now

Job details

5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Call centre
Microsoft Office
Financial statement preparation
Quality assurance
Bachelor's degree
Technical writing
Communication skills
Analytics

Full job description

Description

Director, Site Operations

Full Location: Bengaluru - India

Our #Ja-job_title is responsible for all facets of call center operations within the assigned site/s, including Financial Performance, achievement of Client Service Levels and Metrics, Staffing, Training and Development of all site staff/employees and management of resources. As a #Ja-job_title you will be tasked with achieving a high level of performance and profitability by establishing priorities, standards and performance objectives.

In this role you will:

Manage financial performance of the site and ensure profitability and achieve monthly revenue and profitability targets.
Manage or avoid penalty situations
Track and monitor results/productivity levels daily, weekly, monthly, annually
Deliver contractual obligations and internal business requirements and ensure delivery of service level agreements (SLA) and client objectives while addressing and preventing client /performance escalations.
Organize Weekly/Monthly/Quarterly results and performance reviews with direct reports (account/LOB and functional group heads) as well as the clients
Participate in Client Business Reviews. Summits and Planning sessions including the formulation of goals and targets
Attend regular reviews with the executive management team to discuss opportunities, initiatives, customer satisfaction, resource planning, action plans, etc.
Ensure that operations staff, client, and vendor relationships as well as strategic alliances (if any), are managed to client and company expectation
Deliver Operational Excellence
Develop and implement continuous process improvement plans
Ensure achievement of performance metrics across all accounts by regularly analyzing statistical/trended data, anomalies, and qualitative information
Lead the analysis of operational outcomes and conduct root cause analysis to identify areas for improvement as well as create specific and detailed action plans
Collaborate with the Quality Assurance department for effective implementation of the quality aspects of the account/s using various tools and techniques.
Collaborate with the Workforce Management department to ensure that accounts are meeting correct staffing and scheduling requirements and at the same time being labor cost efficient.
Assist the Workforce manager in the preparation of forecasting budgets, targets, implementation, and resource planning as well as formulating an effective recruitment/ramp plan
Oversee billing accountabilities, ensure accuracy of monthly invoices
Ensure that the production area is conducive for work and facilities and equipment for program use are in excellent working condition
Create a systematic, timely reporting structure to measure all business activity for client, corporate and internal use
Ensure center/site-wide employee satisfaction and motivation through effective promotion and adherence to company's culture and values
Develop the site leadership team’s capability and transition best practice knowledge to site operations leaders and other functional group heads within the operations team.
Ensure that operations management and staff are trained and developed to compliment the company vision, mission, and values; continually evaluate and develop all employees through career planning, mentoring programs, skill building and employee engagement activities
Implement effective process management, Quality Assurance, Risk Management, and service delivery across all clients
Assist the business development/sales team as required and participate in development of Requirements Analysis, Statement of Work (SOW), Project Implementation Timelines
Manage Direct Reports and coach, develop and mentor direct reports to maximize performance
Conduct monthly performance reviews and provide regular company updates to direct reports

We are looking for someone who can:

Solid and proven experience in managing call center programs with at least five years’ experience as an Operations Director of a site or center with at least 1000 FTE.
Clear grasp of the interrelation among the various functional groups within a call center organization
Proven track record in account performance management; ability to ‘move’ numbers through the systematic problem identification and resolution.
Familiarity with relevant international quality standards and methodology (such as COPC, Six Sigma, etc)
Strong Business acumen and understanding of Financial Statements and P&L
Strong Organizational and planning skills
Strong Problem solving and decision-making skills
Graduate of any four-year college course (a degree in any business course is preferable)
Excellent oral communication skills and business or technical writing skills
Proficiency in Microsoft office applications (Word, Excel and Powerpoint).

Why join ResultCX:

Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that’s “Your Greater”

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Apply Now

Refine Your Search

technical director structures jobs in bengaluru karnataka

Director, Site Operations

CPG Practice Director

Finance Director

Director, IT Program Management (ERP)

HR Manager

Director - Master Data Management

WOW - Principal Engineer - AI Platforms, Director

Senior Engineering Manager | IND

Sr. Project Manager

Consulting Director (Credit Card Migration)

Senior Engineer -solar

Building Simulation Expert – ASSURE (Accelerating Sustainable and Super-Efficient Real Estate)

Business Development Manager (BDM)

Senior Customer Experience(CX) Automation Specialist

Senior People Systems Engineer, Workday

Sr. Assoc, Prod Specialist - Adobe RT CDP

Manhattan Active Omni Software Engineer - Retail

Procurement Category Buyer

Principal Engineer -Dev Platform(Developer Experience)

Global Channels Sales Leader, Testing Automation

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