Qa trainer Jobs

SD Stay Associate
XLNC Exotic Inc —Model Town, Jalandhar, Punjab
- ₹10,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
Customer Support Executive (CSE)
Abhishek Career Solutions —Bengaluru, Karnataka
- ₹21,000 - ₹26,000 a month
- Full-time
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SD Stay Associate

XLNC Exotic Inc
Model Town, Jalandhar, Punjab

Quick apply

Job details

Permanent | Full-time
₹10,000 - ₹30,000 a month

Benefits

Provident Fund
Paid time off
Paid sick time

Qualifications

Customer service
English
Microsoft Office
Bachelor's degree
Computer skills
Communication skills

Full job description

Company Name: XLNC Exotic Inc
Job Title: SD Stay Associate
Location: Jalandhar, Punjab (Office-Based)
US Night Shift: 9:00PM - 6AM (1 hour break including)
Working Days: Monday to Saturday

Please note: Kindly apply only if you are comfortable working in a night shift

Job Summary

We are looking for customer-focused and fluent English-speaking BPO Executives to handle international inbound customer support processes. The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction while working in a night-shift environment.

Key Responsibilities

Handle inbound calls from international customers professionally
Understand customer issues and provide accurate resolutions
Respond to customer queries related to products, services, billing, or orders
Maintain call quality, compliance, and customer satisfaction standards
Document customer interactions accurately in CRM systems
Escalate unresolved issues to the concerned team when required
Follow company policies, scripts, and process guidelines

Required Skills & Qualifications

Excellent verbal communication skills in English
Strong listening and problem-solving abilities
Customer-oriented and professional attitude
Basic computer knowledge (CRM, MS Office, email handling)
Willingness to work in night shifts
Prior experience in International BPO / Voice Process preferred
Freshers with good communication skills are welcome

Education

Minimum qualification: Graduate

Key Skills
International BPO, Voice Process. Night Shift / US Shift, Inbound Calls, Customer Support, CRM Tools, Call Handling, Accent Neutralization, Customer Satisfaction, Rotational Week Off

Performance Metrics

Call quality and compliance score
Customer satisfaction (CSAT)
Adherence to schedule and productivity targets

Perks & Benefits

Competitive salary package
Performance-based incentives
Paid training for international process
Growth opportunities to Team Lead / QA / Trainer roles
Supportive and professional work environment

Ideal Candidate Profile

Comfortable speaking with international customers
Ready to work in a night-shift environment
Immediate joiners preferred

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Application Question(s):

Do you have experience in an International Voice Process?
Are you comfortable with permanent night shifts?
How many years of customer service experience do you have?
Are you available for immediate joining?

Work Location: In person

Quick apply

Refine Your Search

SD Stay Associate

Customer Support Executive (CSE)

Senior Specialist - Software Engineering

Deputy Director - Quality (Medical Coding)

CAT Entrance Trainer

Process Trainer (US Based Voice Process)

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