Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
Coupa Platform Support Manager – Administration, Integration & Operations Support
Overview
We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume, supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem.
This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners.
Key Responsibilities
Coupa Platform Leadership & Governance
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Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules).
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Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions.
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Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives.
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Act as the primary escalation point for complex Coupa-related issues and strategic decisions.
Integration Architecture & Real-Time Processing
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Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms.
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Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments).
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Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations.
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Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability.
Operations & Service Management
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Manage day-to-day Coupa operational support using ServiceNow, including ticket intake, prioritization, SLAs, root cause analysis, and resolution.
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Establish and maintain production support processes, runbooks, monitoring, alerting, and incident response.
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Drive continuous improvement to reduce incidents, improve automation, and enhance end-user experience.
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Ensure platform availability, performance, and disaster recovery readiness.
Financial & Spend Management Enablement
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Support high-volume global procurement, invoicing, and spend management operations exceeding $1B annually.
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Partner with Procurement, Finance, and AP teams to translate business requirements into scalable Coupa solutions.
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Ensure compliance with financial controls, audit requirements, and data governance standards.
Leadership & Collaboration
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Lead, mentor, and develop a team of Coupa administrators, analysts, and support resources.
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Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators.
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Communicate effectively with both technical and non-technical stakeholders, including senior leadership.
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Lead design reviews, operational reviews, and platform health assessments.
Required Qualifications
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8+ years of experience supporting enterprise financial or procurement platforms, with strong hands-on Coupa experience.
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Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment.
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Strong experience with API-based integrations and event-driven architectures (Kafka preferred).
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Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
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Experience supporting or integrating with Oracle Fusion Financial applications.
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Hands-on experience managing support operations via ServiceNow.
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Strong leadership, communication, and stakeholder management skills.
Preferred Qualifications
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Experience supporting Coupa at scale (large transaction volumes, multi-region deployments).
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Prior experience in manufacturing, consumer products, or global supply chain environments.
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Familiarity with middleware platforms and integration monitoring tools.
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Experience with audit, SOX controls, and financial compliance processes.
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Background in DevOps, automation, and operational excellence practices.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
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We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
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We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
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We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
