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IT Support & Website Administrator

Fusion Practices
Maharashtra

Apply Now

Job details

Full-time
5 hours ago

Qualifications

Oracle
Microsoft Outlook
CSS
Software troubleshooting
WordPress
ERP systems
LAN
Responsive web design
Sales
PHP
SSL
JavaScript
IT support
SEO
DNS
UX
SharePoint
ISO 27001
Google Search Console
Communication skills
HTML
MySQL

Full job description

Job Information

Date Opened

17/06/2026

Industry

IT Services

Job Type

Full time

City

Mumbai

Province

Maharashtra

Country

India

Postal Code

400013

About Us

Fusion Practices is a leading IT consultancy delivering HR and finance transformations across financial services, insurance, banking, construction, and the public sector. Our expertise lies in Oracle Cloud ERP, HR & Payroll. We have won several awards. Fusion Practices won the ERP Innovation of the Year award for our GrantsNOW SAAS product. Additionally, we were finalists for the British Computing Society awards for IT Vendor of the Year and Development Team of the Year. We also won the Employee of the Year award for one of our team members at ERP Today.

Administration (Primary)

Maintain, update, and troubleshoot WordPress websites. Identify and resolve front-end issues using HTML, CSS, and JavaScript.
Track and document all changes made to websites — including plugin updates, theme modifications, content changes, and configuration updates — maintaining a clear change log.
Handle plugin/theme updates, security patches, and regular backups. Optimise site performance (speed, uptime, mobile responsiveness).
Manage and configure hosting environments (e.g., GoDaddy, Cloudways). Enforce and monitor website security best practices.
Implement and maintain Zoho integrations (CRM, Forms, SalesIQ, MA, Campaigns, etc.). Set up and maintain contact forms, chat widgets, and lead tracking systems using Zoho Sales IQ & MA.
Configure and monitor Google Analytics, Search Console, and other SEO tools. Manage and improve on-page and technical SEO. Track and report website traffic, engagement, and conversions.
Collaborate with marketing/content teams to ensure SEO-friendly design and structure. Liaise with third-party vendors (hosting providers, domain registrars, etc.).

IT Support:

Provide first-line IT helpdesk support to end users — hardware, software, Microsoft 365, and connectivity issues.
Maintain an inventory of IT assets and track support tickets to resolution. Assist with basic network monitoring and flag anomalies.
Support configuration and maintenance of network devices (switches, access points, routers), help maintain network documentation including topology diagrams, IP registers, and device inventories.
Follow and enforce basic security hygiene practices across the office network.
Support the team in preparing documentation, evidence, and records required for ISO 27001 audits.
Assist in maintaining policy documents, control registers, and audit trails. Help coordinate internal audit activities and follow up on action items and non-conformities.

Requirements

Required Skills & Experience:

Minimum 3 years of Proven experience managing multiple WordPress websites.
Strong working knowledge of WordPress CMS, front-end technologies (JavaScript, HTML5, CSS3).
Familiarity with hosting environments (cPanel, DNS, SSL certificates, backups).
Experience with SEO principles and tools (Yoast, Rank Math, Google Search Console).
Ability to troubleshoot plugin conflicts, page errors, and responsive design issues.
Experience with basic website security practices (Word Fence, reCAPTCHA, etc.).
Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) for IT support tasks.
Familiarity with ISO 27001 documentation and audit processes is an additional advantage.
Basic understanding of networking concepts (LAN, Wi-Fi, switches, IP addressing).
Familiarity with automation tools like Zapier or Zoho Flow. Basic understanding of PHP and MySQL is preferable.
Strong sense of website UX and performance. Good communication skills to coordinate with internal teams and vendors.

Apply Now

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