Freshers web associate Jobs

Global Service Desk
Owens & Minor India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12h
Customer Service Associate – Beauty & Lifestyle Customer Support – Siliguri, India
Fusion CX —Shiliguri, West Bengal
- Microsoft Word
- Microsoft Excel
- Customer service
1d
CCNA MCSE AWS Trainer
Bsoft Network Solutions —Edapally, Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Part-time
- Azure
- English
- AWS
- Paid time off
- Work from home
Quick apply
Sales Executive
PolicyX.com —Indore, Madhya Pradesh
- Up to ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Inside Sales Executive
PolicyX.com —Indore, Madhya Pradesh
- Up to ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
4d
Key Account Executive (Fresher)
Binmile Technologies —Noida, Uttar Pradesh
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Business Development Associate (BDA)
Bull and Bear Academy —Thrissur, Kerala
- ₹11,529.53 - ₹20,940.91 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Cell phone reimbursement
Quick apply
4d
Sales Representative
PolicyX.com —Indore, Madhya Pradesh
- Up to ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
1d
Lead – Sales & Marketing (Revenue)
Waytoogreen Pvt. Ltd. —Ambattur, Chennai, Tamil Nadu
- ₹40,000 - ₹55,000 a month
- Full-time
- Bilingual
- English
- In-person
- Health insurance
Quick apply
International Voice process
Ivan Web solutions —Unknown, West Bengal
- Sales
- English
- 12th Pass
- Paid time off
Quick apply
Specialist Training
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Automation Engineer
Gove Enterprises —Chennai, Tamil Nadu
- Full-time
- Azure
- SQL
- AWS
SALES EXECUTIVE
ABR ASSOCIATES —Tiruchirappalli, Tamil Nadu
- ₹14,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Business Development Associate
Creative Point —Peelamedu, Coimbatore, Tamil Nadu
- ₹10,000 - ₹12,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Paid time off
- Cell phone reimbursement
Quick apply
2d
Specialist - Training
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
A3-SME-Content Development_Process Training-2
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Trainer
Gove Enterprises —Tirunelveli, Tamil Nadu
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
7d
Shift Lead Service Desk
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Specialist - Training-6
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Senior Global Service Desk
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Global Service Desk

Owens & Minor India Private Limited -
Pune, Maharashtra

Quick apply

Job details

Full-time
12 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
ERP systems
English
12th Pass
Bachelor's degree
CompTIA Network+
ServiceNow
Communication skills
CompTIA A+
Workday

Full job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

POSITION SUMMARY

Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.

ESSENTIAL JOB FUNCTIONS:

Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Willingness to work in all different shifts of a 24x7 support organization.
Assist users with PC hardware, software, printer, or other IT-related issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Serves as a point of escalation for Service Desk Associates.
Escalate incidents with accurate documentation to suitable technician, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Develop help sheets and FAQ lists for end users.
Ensures technical knowledge and remediation steps are documented in process flow guides.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Plans, conducts and directs the analysis of business problems with automated systems solutions.
Alert management to emerging trends in incidents.
Preparing training manuals and FAQ materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Qualifications

EDUCATION & EXPERIENCE:

Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
High school diploma or equivalent.
Associate's or Bachelor’s degree in technology-related field a plus.
Comptia A+, Comptia Network +, and ITIL certifications a plus.
Exceptional customer service orientation.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

ADDITIONAL REQUIREMENTS:

Excellent communication skills in English.
Customer friendly mindset and Team player.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

#AccendraHealth

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