andhra pradesh training manager Jobs – 118 Open Jobs Today

Workforce Management Specialist III
Uber —Visakhapatnam, Andhra Pradesh
- Weekend availability
- Analysis skills
- Communication skills
- Time management
1h
Area Sales Manager - Micro Finance - Visakhapatnam Balaji Nagar - JM
TATA Capital —Visakhapatnam, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM
TATA Capital —Vijayawada, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Business Development Executive -Ed Tech (Freshers Welcome | High Incentives)
Teks Academy —Visakhapatnam, Andhra Pradesh
- ₹18,000 - ₹25,000 a month
- Urgently hiring
- Walk-in
- Sales
- In-person
- Communication skills
- Paid time off
- Cell phone reimbursement
Quick apply

Discover related jobs

Based on your search for training manager jobs.

Learning & Development Manager
ACCOR —Vijayawada, Andhra Pradesh
Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational…
1d
Training Manager-BOM Hyderabad
Aditya Birla Group —Andhra Pradesh
Initiate professional course as part of role development and complete them on timely basis. Initiate professional course as part of role development and…
8d

I want to receive the latest job alerts for training manager in andhra pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

training manager jobs near andhra pradesh

Regional Sales Manager jobs in Visakhapatnam, Andhra Pradesh

Business Development Executive jobs in Visakhapatnam, Andhra Pradesh

Bike Sales Executive jobs in Kolkata, West Bengal

Zomato, Manager jobs in Dehradun, Uttarakhand

Sales Marketing jobs in Noida, Uttar Pradesh

Regional Sales Manager jobs in Kengeri, Bengaluru, Karnataka

Regional Sales Manager jobs in Doraha, Punjab

Admission Manager jobs in Bengaluru, Karnataka

Regional Sales Manager jobs in Dispur, Guwahati, Assam

Regional Sales Manager jobs in Indore, Madhya Pradesh

Business Analyst Fresher jobs in Pune, Maharashtra

Customer Care Executive , Axis House jobs in Greater Noida, Uttar Pradesh

Business Development Executive jobs in Karol Bagh, Delhi, Delhi

Business Development Executive jobs in Thoraipakkam, Chennai, Tamil Nadu

Business Development Executive jobs in North Guwahati, Assam

Account Executive jobs in Ahmedabad, Gujarat

Business Development jobs in Chennai, Tamil Nadu

Business Development Executive jobs in Hadapsar, Pune, Maharashtra

Regional Sales Manager jobs in Chennai, Tamil Nadu

Saas Sales jobs in Delhi, Delhi

Workforce Management Specialist III

Uber -
Visakhapatnam, Andhra Pradesh

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Jira
Analysis skills
Workforce management
Communication skills
Time management

Full job description

About the Role

As a Workforce Real-Time Analyst II, you will play a pivotal role in ensuring efficient real-time performance of the Operations account. Your responsibilities will include data analysis, proactively managing the queue to meet service level targets, and serving as a key communicator to relevant stakeholders. You will also stay updated on policies and procedures, provide insights on challenges, and conduct training for Team Leaders and new hires. Additionally, you will be responsible for maintaining SLAs for the WFM JIRA channel and creating effective reporting mechanisms for key stakeholders.

What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Key Responsibilities:

Real-Time Performance Analysis: Process and update data for real-time performance analysis, including call volume, TPH/AHT, and service level metrics. Utilize these quantifiable figures to make critical recommendations for addressing account performance issues.

Queue Management: Monitor the queue for the Operations account, ensuring it meets service level targets. Proactively respond with action plans, regularly communicating with Team Leaders and Operations Management.

Communication and Escalation: Act as the central point of communication for account performance, cascading vital information to key decision-makers. Escalate relevant information on account performance to management and maintain proper documentation of major incidents.

Policy Awareness: Stay updated on new policies and procedures affecting day-to-day operations for specific accounts. Provide insights on key challenges in achieving service levels and devise effective responses to address them.

Training: Conduct occasional training sessions for Team Leaders to equip them with the necessary skills for real-time queue management. Conduct training for new hires and as required for Operations.

SLA and Reporting: Maintain SLAs for the WFM JIRA channel and ensure timely and accurate completion of all requests. Schedule and enter activity requests into IEX, such as meetings, 1:1s, training, All Hands, etc. Team up with the WFM Manager to create effective interval, daily, weekly, and monthly reporting mechanisms for key stakeholders regarding the current state of their respective LOBs.

Issue Escalation and Solutions: Escalate issues to Senior Leadership when necessary. Provide proactive solutions to the WFM team and key stakeholders on how to improve SLA and adherence across LOBs.

Process Development: Develop processes and best practices for operations management and RTAs to manage intraday staffing effectively.

Collaboration: Collaborate closely with different teams such as Team Leaders, Managers, Siteops, and Training to ensure strong integration and seamless workflow.

Additional Duties: Perform other duties as defined and assigned within the scope of WFM.

Willingness: To work on weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment - depending on the shift proposed. - Basic Qualifications -

If you are passionate about real-time workforce management, data analysis, and driving operational excellence, we encourage you to apply for this exciting opportunity. As a Workforce Real-Time Analyst, you will be at the forefront of optimizing account performance and ensuring timely decision-making. Join us on this journey of improving service levels and enhancing overall performance for our Community Operations. - Preferred Qualifications -

1+ years of WFM experience with 1+ years of experience managing a similar role.

.

Proven experience in workforce real-time management or a related role

Strong analytical skills to process and interpret real-time performance data.

Effective communication skills to relay information to various stakeholders and key decision-makers.

Ability to proactively respond to dynamic account activities and make informed recommendations.

Familiarity with policies and procedures relevant to workforce management.

Apply Now

Refine Your Search

training manager jobs in andhra pradesh

Workforce Management Specialist III

Area Sales Manager - Micro Finance - Visakhapatnam Balaji Nagar - JM

Regional Sales Manager - Micro Finance - Vijayawada - Sailok Complex - MM

Business Development Executive -Ed Tech (Freshers Welcome | High Incentives)

Discover related jobs

I want to receive the latest job alerts for training manager in andhra pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected