Senior Technical Support Training Manager
Hyland Software —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Software Engineer - Citrix Systems Administrator
MULTIVAC —Hyderabad, Telangana
- Hybrid work
- Azure
- Computer Science
- Engineering
- Health insurance
Technical Support Manager (Product Support)
Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Computer science
- Azure
- Customer service
Quick apply
Technical Associate - Service Desk Support L2 (O365 & Intune)
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
Claim Helpdesk Executive Hyderabad
Watchyourhealth.com India Private Limited —Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- Bachelor's degree
- Travel
Quick apply
Senior Lead Engineer
Otis —Ranga Reddy District, Telangana
- Full-time
- Software troubleshooting
- Analysis skills
- Scripting
D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
4d
International Technical Support Associate (Voice)
waterleaf consultancy —Hyderabad, Telangana
- ₹2,13,618.27 - ₹6,50,000.00 a year
- Full-time
- Walk-in
- Software troubleshooting
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
Sr. Systems Administrator
Zeta Global —Hyderabad, Telangana
- Microsoft Word
- Microsoft Outlook
- Windows
Salesforce System Administrator
Process360 —Hyderabad, Telangana
- Salesforce
- Financial services
- Analytics
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Software troubleshooting
- Communication skills
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
TELE CALLING EXECUTIVE [HELPDESK]
Bachpan Bachao Andolan —Hyderabad, Telangana
- Up to ₹25,000 a month
- Online application
- Microsoft Powerpoint
- Bachelor's degree
- Computer skills

Discover related jobs

Based on your search for desktop support technician jobs.

Salesforce Administrator
RealPage, Inc. —Ranga Reddy District, Telangana
Gather requirements, define scalable solutions, and support operational improvements aligned to customer experience goals.
5d
Server Administrator Level 1
Object Technology Solution —Hyderabad, Telangana
Troubleshoot basic operating system and server-related issues. Familiarity with ticketing systems and incident management processes.
5d

I want to receive the latest job alerts for desktop support technician in telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near telangana

Senior Systems Administrator jobs in Hyderabad, Telangana

Technical Support jobs in Hyderabad, Telangana

Technical Support Associate jobs in Hyderabad, Telangana

Technical Support Manager jobs in Hyderabad, Telangana

Senior Telemarketer jobs in Alkapuri, Vadodara, Gujarat

Telemarketer jobs in Sagarpur, Delhi, Delhi

Telemarketer jobs in Sainikpuri, Hyderabad, Telangana

Telemarketer jobs in Neelambur, Coimbatore, Tamil Nadu

Telemarketer jobs in Kothanur, Bengaluru, Karnataka

Senior Systems Administrator jobs in Gota, Ahmedabad, Gujarat

Senior jobs in Jaipur, Rajasthan

Senior jobs in Madurai, Tamil Nadu

Senior Systems Administrator jobs in Gurugram, Haryana

Senior Engineering Manager jobs in Bengaluru, Karnataka

Walk In Interview,linux Administrator jobs in Pune, Maharashtra

Senior Systems Administrator jobs in Ahmedabad, Gujarat

Senior Systems Administrator jobs in Remote

Senior Lead Engineer jobs in Noida, Uttar Pradesh

Work From Home Senior jobs in Hyderabad, Telangana

Senior Accountant jobs in Ahmedabad, Gujarat

Senior Technical Support Training Manager

Hyland Software -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Technical support
Analysis skills
Project management
Bachelor's degree
Mentoring
Communication skills
Time management

Full job description

Overview

Senior Technical Support Training Manager

Hyderabad | Hybrid – 3 Days/Week in Office

About the Role

The Senior Technical Support Training Manager designs, delivers, and continuously improves technical support training programs that enable global Technical Support teams to effectively support Hyland products. In this role, you will own onboarding and ongoing technical training, ensuring employees are prepared, current, and aligned to support standards. If you're a passionate learning professional who combines deep technical knowledge with a talent for developing people, this role is for you.

Technology Tools

Microsoft Productivity Tools (Word, Excel, PowerPoint, Outlook, Teams)
Learning Management Systems (LMS)
Training & Documentation Platforms

Your Role Responsibilities — Here's What You'll Do

Design and deliver structured onboarding programs that build foundational technical, process, and customer service skills; develop and maintain ongoing technical training aligned to product updates, process changes, and support standards.
Train support employees on customer interactions, troubleshooting techniques, documentation expectations, and internal tools; serve as a technical training subject matter expert by maintaining deep knowledge of Hyland products and support processes.
Partner with Product, Technical Support SMEs, Instructional Design, and Education Services to ensure training accuracy and consistency across global teams.
Evaluate training effectiveness using performance data, feedback, and customer trends; identify skill gaps in new hires and existing teams and adjust curricula to improve readiness and proficiency.
Maintain standardized training materials and documentation within approved systems; deliver in-person training sessions as needed to support global teams, with up to 50% travel.
Coach and mentor team members; provide feedback to leadership on technical readiness and development needs, and support broader learning initiatives including workshops, special projects, and cross-functional enablement efforts.

Role Essentials — What You Bring

Bachelor's degree or equivalent experience, with 8+ years of professional experience including 3+ years delivering technical training or equivalent Hyland experience.
Proven ability to design and facilitate effective, learner-focused technical training, with strong technical aptitude and a thorough understanding of support operations.
Strong analytical skills with the ability to assess training effectiveness and drive continuous improvement, paired with excellent written and verbal communication skills.
Strong organizational, project management, and time-management skills with the ability to operate independently and manage multiple initiatives simultaneously.
Proficiency with Microsoft productivity tools, including Excel, with the ability to work effectively in a fast-paced, deadline-driven environment and handle sensitive information with discretion.

What We'd Like to See — Preferred Skills

Experience designing and delivering technical training programs for global support teams, with a proven track record of improving employee readiness and proficiency.
Demonstrated ability to partner effectively with Product, SMEs, Instructional Design, and Education Services teams to ensure training accuracy and consistency.
Experience identifying skill gaps in new hires and existing teams, with the ability to adjust curricula and training approaches to meet diverse learning needs.
Strong coaching and mentoring skills, with experience providing feedback to leadership on technical readiness and development needs across a global workforce.
Experience supporting broader learning initiatives including workshops, special projects, and cross-functional enablement efforts in a fast-paced enterprise environment.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Apply Now

Refine Your Search

desktop support technician jobs in telangana

Senior Technical Support Training Manager

Sr. Software Engineer - Citrix Systems Administrator

Technical Support Manager (Product Support)

Technical Associate - Service Desk Support L2 (O365 & Intune)

Claim Helpdesk Executive Hyderabad

Senior Lead Engineer

D365 TECHNICAL SUPPORT ADM

International Technical Support Associate (Voice)

Sr. Systems Administrator

Salesforce System Administrator

CUSTOMER SERVICE/HELP DESK

Helpdesk Executive / Customer Support Executive

TELE CALLING EXECUTIVE [HELPDESK]

Discover related jobs

I want to receive the latest job alerts for desktop support technician in telangana

Explore jobs in more locations

Overview

Senior Technical Support Training Manager

About the Role

Technology Tools

Your Role Responsibilities — Here's What You'll Do

Role Essentials — What You Bring

What We'd Like to See — Preferred Skills

About Hyland

About Hyland Life

Equal Opportunity Statement

Jobseeker tools

Employer Tools

Browse

Stay Connected