noida sector 37 noida uttar pradesh technical support Jobs – 133 Open Jobs Today

Service Desk Manager
NomiSo —Noida, Uttar Pradesh
- Azure
- DevOps
- AWS
IT Support Specialist
Clearwater Analytics India Private Limited —Noida, Uttar Pradesh
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
Tech Support Trainee (Noida)
ProVal Technologies —Noida, Uttar Pradesh
- Weekend availability
- Windows
- Communication skills
- Health insurance
Quick apply
System Administrator (SysOps & Automation)
Monks —Noida, Uttar Pradesh
- Remote
- Azure
- Presentation skills
- Scripting
Quick apply
IT Talent Acquisition Specialist (Full Lifecyle)
Solutionara Private Limited —Noida, Uttar Pradesh
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- Organizational skills
Quick apply
Helpdesk Senior Representative-troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
3d
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
System Engineer/Network Administrator (Windows & VMware)
BonusHub Digital Solutions —Noida, Uttar Pradesh
- Windows
- Master's degree
- Bachelor's degree
IT Sales Operations & Client Support Executive
Web5G Technology Pvt Ltd —Anand Vihar, Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Paid time off
- Cell phone reimbursement
Quick apply
Tech Support
Shiva Infotech Innovations —New Delhi District, Delhi
- English
- Microsoft Office
- Master's degree
Principal Consultant, System Analyst – Insurance Domain (IMS Support).
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
Sales Support Executive (IT)
SB GROWTH MEDIA —Greater Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Service Desk Analyst
Azeus Group of Companies —Noida, Uttar Pradesh
- Weekend availability
- English
- Bachelor's degree
IT Inventory Executive / IT Asset Management Specialist
MobileProgramming —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Linux
Engineering Tech Support
Shivalik Hills Development —Ghaziabad, Uttar Pradesh
- Travel
- Diploma
- Communication skills
Lead Consultant, IT Management Specialist!
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
ICT Engineer
Ericsson —Noida, Uttar Pradesh
- Azure
- DevOps
- Engineering
2d
Lead Consultant, System Analyst – Insurance Domain (IMS Support).
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
System Admin/ IT Analyst
Customer Success Technology —Patel Nagar, Delhi, Delhi
- Full-time
- Azure
- Microsoft Office
- Computer networking
IT sales Specialist
Nile Technologies —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- Business Administration

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Service Desk Manager

NomiSo
Noida, Uttar Pradesh

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Job details

Qualifications

Jira
Knowledge management
Azure
Incident management
BMC Remedy
DevOps
AWS
Analysis skills
Zendesk
ITIL
ServiceNow
IT
Communication skills
SDLC

Full job description

Service Desk Manager

Position Overview:

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities:

Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk.
This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
Dashboards: Creation of dashboards for real-time performance monitoring.
Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
SDLC process Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

Must Have Skills:

10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
Strong incident management and crisis handling skills.
Strong understanding of ITIL frameworks (ITIL v4 preferred).
Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
Experience supporting mission-critical, customer-facing financial systems.
Excellent stakeholder management and communication skills.

Good to Have Skills:

Experience working in FinTech, BFSI, or high-availability digital platforms.
Knowledge of cloud environments (AWS/Azure/GCP).
Exposure to DevOps, SRE, or automation-driven operations.

Key Attributes

Customer-first and risk-aware approach.
Ability to operate under pressure in a fast-paced environment.
Strong analytical and problem-solving capabilities.
High ownership and accountability mindset.

Location:

Noida

About Nomiso:

Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management.

Our mission is to Empower and Enhance the lives of our customers, through efficient solutions for their complex business problems.

At Nomiso we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace, thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble and thrive when challenged. We offer a positive, stimulating and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

We are an equal opportunity employer and are committed to diversity, equity, and inclusion. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristics.

Apply Now

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technical support jobs in noida sector 37 noida uttar pradesh

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