Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
5d
Application Support Engineer – Multi-Stack & Cloud Operations
Jiffy —Thiruvananthapuram, Kerala
- Full-time
- Java
- AWS
- Scripting
Sales Engineer
IHTS Solution Private Limited —Poojappura, Thiruvananthapuram, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- Computer Science
- Sales
- Engineering
Quick apply
1d
GMS-Staff-Saviynt
EY —Thiruvananthapuram, Kerala
- Java
- SQL
- Bachelor's degree
Developer III - Software Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Oracle
- Databases
Lead II - Software Engineering-DAM and .Net
UST Global —Thiruvananthapuram, Kerala
- Azure
- APIs
Specialist I - Software Engineering-.Net Fullstack Lead-TVM
UST Global —Thiruvananthapuram, Kerala
- Azure
- JavaScript
- Mentoring
Architect - Product Development
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Medicine
- Java
- AI
- Health insurance
Lead Software Testing
UST Global —Thiruvananthapuram, Kerala
- Azure
- Java
- AWS
GMS-Senior-PKI
EY —Thiruvananthapuram, Kerala
- Rotational shift
- Microsoft Access
- Azure
- Software troubleshooting
Principal Architect
IBS Software —Thiruvananthapuram District, Kerala
- Java
- Databases
- AWS
- Health insurance
9d
Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off
Senior Software Development Engineer in Test (Backend & API Automation)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Java
- Bachelor's degree
Quick apply
Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)
UST Global —Thiruvananthapuram, Kerala
- Salesforce
- SQL
- AWS
Lead Developer (f/m/d)
dSPACE GmbH —Thiruvananthapuram, Kerala
- Azure
- DevOps
- English
Hardware Architect
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Master's degree
- Electrical experience
- Presentation skills
Quick apply
Senior MEP Engineer
emkay groups —Thiruvananthapuram, Kerala
- From ₹30,000 a month
- Full-time
- AutoCAD
- CAD
- Electrical experience
Quick apply
1d

Related jobs to explore

Based on your search for technical support engineer

Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups,…
5d
Embedded Linux Engineer– Intern
TXR ACADEMY —Kazhakoottam, Thiruvananthapuram, Kerala
Have you worked on any practical projects involving Linux kernel customization or BSP? Experience with Yocto Project is an added advantage.
From ₹8,000 a month
Quick apply

I want to receive the latest job alerts for technical support engineer in thiruvananthapuram kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near thiruvananthapuram kerala

Senior Engineer jobs in Thiruvananthapuram, Kerala

Full Stack Developer jobs in Thiruvananthapuram, Kerala

Technical Support Engineer jobs in Thiruvananthapuram, Kerala

Senior Software Engineer jobs in Thiruvananthapuram, Kerala

Software Engineer jobs in Thiruvananthapuram, Kerala

Senior Accountant jobs in Prahlad Nagar, Ahmedabad, Gujarat

Senior Engineer jobs in Gurgaon, Haryana

Senior Recruiter jobs in Bengaluru, Karnataka

Senior Engineer jobs in Ratanpar, Rajkot, Gujarat

Senior Engineer jobs in North Guwahati, Assam

Billing Engineer jobs in Chennai, Tamil Nadu

Senior Citizen, Part Time jobs in Pune, Maharashtra

Mern Stack Developer, Fresher jobs in Indore, Madhya Pradesh

Full Stack Developer jobs in Nashik, Maharashtra

Full Stack Developer jobs in Kalyan City H.o, Thane, Maharashtra

Full Stack Developer jobs in Hsr Layout, Bengaluru, Karnataka

Full Time, Staff Nurse jobs in Ambala, Haryana

Full Stack Developer jobs in Kukatpally, Hyderabad, Telangana

React Js Developer 2 Year Experience jobs in Pune, Maharashtra

Full Stack Developer jobs in Calicut, Kerala

Technical Support Engineer

Finastra -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
5 days ago

Benefits

Paid time off
Paid sick time

Qualifications

BCS
AJAX
Operating systems
Computer Science
CSS
Software troubleshooting
Customer service
Struts
Microsoft SQL Server
Information Systems
Technical support
Microsoft Office
Java
Databases
Bachelor's degree
JavaScript
Scripting
JSP
Application support
Communication skills
jQuery
Debugging
HTML
Time management

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide world class client / technical support to our software solutions by monitoring, evaluating, analyzing and prioritizing issues / cases from clients experiencing problems with software, networking, and other related technologies
Adhere to FINASTRA Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
Document client suggestions; provide work-around solutions, when possible, for identified problems in FINASTRA products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution.
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
Build and maintain knowledge on specified FINASTRA components. Seek to maximize support certifications.
Maintain a general knowledge of FINASTRA product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Serves as a team technical resource to internal and external clients
Represents department as designated representative to product teams
Develop Knowledge management repositories for team training and reference.
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays.
Provide back up to overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice.
Perform additional duties or special assignments as required.
Provide internal support and training functions

KNOWLEDGE / SKILLS

Expert level of proficiency in the installation, use, and troubleshooting of software systems.
Require independent analyses, communication and problem solving.
Ability to work with minimal supervision and show initiative and judgment
Excellent interpersonal communication skills via telephone, in person, and in writing.
Superior customer service skills.
Effective time management skills.
Proven ability to learn quickly.
Proven ability as a problem solver.
Ability to work with clients, co-workers or third parties professionally and tactfully.
Possesses a neat, punctual, positive, proactive, and professional work ethic.
Ability to work well as part of a team or independently.
Working knowledge of MS Office Applications & the Internet.
Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
Proficiency with SQL Server databases included debugging stored procedures.
Proficiency with complex scripting.
Proficiency with client/server environment.
Proficiency with Java, Struts 1.2 framework, JavaScript, jQuery, Ajax, SQL Server 2012, JSP, HTML5, CSS
Must be able to work in US business hours (IST night shift).

EXPERIENCE

3-5 years relevant work experience, including technical/ application support and/or programming.

EDUCATION / CERTIFICATIONS

Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent experience.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

technical support engineer jobs in thiruvananthapuram kerala

Technical Support Engineer

Application Support Engineer – Multi-Stack & Cloud Operations

Sales Engineer

GMS-Staff-Saviynt

Developer III - Software Engineering

Lead II - Software Engineering-DAM and .Net

Specialist I - Software Engineering-.Net Fullstack Lead-TVM

Architect - Product Development

Lead Software Testing

GMS-Senior-PKI

Principal Architect

Lead Technical Consultant - Java

Senior Software Development Engineer in Test (Backend & API Automation)

Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)

Lead Developer (f/m/d)

Hardware Architect

Senior MEP Engineer

Related jobs to explore

I want to receive the latest job alerts for technical support engineer in thiruvananthapuram kerala

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected