kerala it support Jobs – 113 Open Jobs Today

Software Implementation cum Technical Support Executive
IONOB INNOVATIONS LLP —Calicut, Kerala
- ₹7,000 - ₹12,000 a month
- Full-time
- CRM software
- Computer Science
- Microsoft Office
- Health insurance
- Paid sick time
Quick apply
11d
Desktop Support Engineer - Field
Inspirisys Solutions —Kochi, Kerala
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Service Desk Executive
ITPF Technology Pvt Ltd —Kochi, Kerala
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Technical Support Specialist
Codelattice —Calicut, Kerala
- Computer Science
- Software troubleshooting
- Windows
SYSTEM ADMINISTRATOR (DEMAND-BASED JOB)
Answergen —Kochi, Kerala
- Azure
- Computer Science
- Software troubleshooting
Quick apply
11d
System Administrator
Tecgemini —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
- Linux
- Diploma
IT Sales Support Role
Ewaantech Technologies Pvt. Ltd. —Kochi, Kerala
- ₹26,500 - ₹31,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
11d
Junior Linux System Administrator
Aiderpro Technologies —Kochi, Kerala
- Email
- B.Sc
- English
- Master's degree
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Technical Support Engineer
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
System Administrator (Cloud/DevOps Focus)
Zoondia —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
Senior System Administrator
Giridhar Eye Institute Kadavanthra —Kadavanthara, Kochi, Kerala
- Full-time
- Azure
- B.Sc
- Bachelor's degree
- Paid sick time
Quick apply
3d
Linux System Administrator
Softnotions Technologies —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- DevOps
- Windows
Technical Support Executive
WorkSent Technologies Pvt Ltd, InfoPark Kochi —Kochi, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid sick time
Quick apply
4d
MARKETING SPECIALIST - IT & B2B OUTREACH
iLeaf Solutions —Kochi, Kerala
- Full-time
- Marketing
- Bachelor's degree
- Communication skills

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Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
We are looking for a technical support engineer who can provide enterprise-level support to customers. BS degree in Information Technology, Computer Science or…
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Software Implementation cum Technical Support Executive

IONOB INNOVATIONS LLP
Calicut, Kerala

Quick apply

Job details

Permanent | Full-time
₹7,000 - ₹12,000 a month
11 days ago

Benefits

Provident Fund
Health insurance
Paid sick time

Qualifications

CRM software
Computer Science
Technical support
Microsoft Office
Analysis skills
Bachelor's degree
Organizational skills
Business Administration
Communication skills

Full job description

Job Title: Software Implementation & Technical Support ExecutiveDepartment

Implementation & Client SupportLocation : calicut cyberparkExperience:0-1yearsCompany : Ionob Innovations.

Job Summary

We are seeking a proactive and detail-oriented Software Implementation & Technical Support professional to manage client onboarding, implementation coordination, and post-onboarding support activities. The candidate will play a key role in ensuring smooth onboarding of new clients, coordinating with internal departments and overseas marketing teams, handling client communications, and ensuring timely resolution of client concerns.

The ideal candidate should possess strong communication, coordination, documentation, and problem-solving skills along with a basic understanding of technical support processes and software implementation workflows.

Key ResponsibilitiesClient Onboarding & Implementation

Coordinate the complete onboarding process for newly acquired clients.
Collect required client information, documents, and onboarding data.
Verify the accuracy and completeness of client-submitted data before implementation.
Maintain proper onboarding records and implementation documentation.
Coordinate setup, configuration, and implementation activities with internal teams.

Data Management & Testing

Handle data collection, formatting, validation, and uploads into the system/software platform.
Perform initial testing and verification after data uploads and implementation.
Ensure proper functionality and report discrepancies or issues identified during testing.
Coordinate with the development team for bug fixes, customizations, or technical support requirements.

Client Communication & Support

Manage email communications and provide timely responses to client queries and concerns.
Maintain professional communication with clients throughout the onboarding and support process.
Record, track, and follow up on reported issues and client concerns until closure.
Provide status updates and resolutions to clients in a timely manner.
Ensure high levels of client satisfaction through effective coordination and communication.

Coordination with Overseas Marketing Team

Coordinate with overseas marketing and business teams regarding client onboarding schedules and implementation requirements.
Arrange and manage client meetings, demos, and training sessions.
Assist in conducting onboarding and product training sessions for clients.
Ensure smooth communication flow between clients, marketing teams, and technical departments.

Reporting & Documentation

Maintain daily, weekly, and monthly implementation and support reports.
Track onboarding progress, pending tasks, issue resolution status, and client feedback.
Prepare internal reports related to client concerns, escalations, and implementation activities.
Maintain proper documentation of support activities, training sessions, and client communications.

Required Skills

Strong communication and interpersonal skills.
Good email drafting and client handling abilities.
Strong coordination and organizational skills.
Basic technical understanding of software systems and implementation processes.
Problem-solving and analytical skills.
Ability to multitask and manage multiple client onboarding activities simultaneously.
Good knowledge of MS Office, spreadsheets, and reporting tools.
Ability to work collaboratively with development, support, and marketing teams.

Preferred Qualifications

Bachelor’s Degree in Business Administration, Computer Science, IT, or related field.
Prior experience in software implementation, technical support, client onboarding, or customer success roles is preferred.
Experience handling CRM tools, ticketing systems, or implementation tracking tools will be an added advantage.

Key Attributes

Attention to detail
Professional communication
Client-focused approach
Team coordination abilities
Time management and accountability
Ability to work under deadlines

Pay: ₹7,000.00 - ₹12,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

it support jobs in kerala

Software Implementation cum Technical Support Executive

Desktop Support Engineer - Field

Service Desk Executive

ServiceDesk Coordinator (Helpdesk coordinator)

Technical Support Specialist

SYSTEM ADMINISTRATOR (DEMAND-BASED JOB)

System Administrator

IT Sales Support Role

Junior Linux System Administrator

SR. SERVICE DESK ENGINEER (L2)

Technical Support Engineer

System Administrator (Cloud/DevOps Focus)

Senior System Administrator

Linux System Administrator

Technical Support Executive

MARKETING SPECIALIST - IT & B2B OUTREACH

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