India - Bangalore
Product Development and Operations/Full time/Onsite
Join Guidewire’s Product Development & Operations (PDO) team in Bengaluru, where we deliver operational excellence and transformative innovation for the world’s leading P&C insurance software. Our mission is to ensure secure, scalable, and efficient cloud platform operations, driving measurable value and success for our customers. You’ll collaborate in a culture that values curiosity, teamwork, and continuous improvement, working with cutting-edge technologies in a hybrid, in-office environment.
As Director, Site Reliability Engineering (Application), you will lead a regional SRE organization, uniting talented engineers to champion reliability, scalability, and performance for the Guidewire Cloud Platform. This is a critical leadership role where you’ll drive the evolution of SRE practices, foster a high-performance culture, and ensure our cloud-based solutions are the most reliable in the industry. We seek a strategic, battle-tested leader with deep technical expertise and a passion for operational excellence, ready to make a real impact on our customers and the future of insurance technology.
Job Description
What you’ll do
Lead, mentor, and inspire a regional SRE organization, fostering a culture of ownership, innovation, and continuous improvement across multiple teams and senior technical leaders.
Champion and implement SRE best practices, establishing and maturing core pillars including observability, reliability engineering, proactive incident management, and Production Readiness Reviews.
Partner with executive leadership and product engineering to define the long-term strategic roadmap for the reliability and scalability of the Guidewire Cloud Platform.
Drive a culture of automation to eliminate toil, improve operational efficiency, and empower engineering teams to focus on delivering business value.
Develop and empower your team of SRE managers and engineers, fostering a high-performance culture through effective performance management, coaching, and career development.
Oversee the regional incident management process, acting as a point of escalation, directing major incident response, and ensuring that blameless postmortems drive meaningful, preventative actions.
Manage departmental budgets, resource allocation, and schedules to meet corporate and functional objectives, ensuring operational effectiveness.
Represent the technical direction of your initiatives in executive management meetings and at external technical conferences, demonstrating Guidewire’s thought leadership.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
What you’ll bring
Required
15+ years of relevant professional experience, or an equivalent level of expertise.
Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
Proven experience implementing and scaling SRE principles (SLIs/SLOs, error budgets, toil reduction, blameless postmortems) across a large engineering organization.
Expertise in leading major incident management for large-scale systems, ideally with hands-on experience as an Incident Commander.
Deep expertise in building, deploying, and running scalable and reliable infrastructure within AWS and Kubernetes ecosystems.
Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles.
Strong software engineering foundation with architectural knowledge of systems built in Go, Python, or Java.
Experience leading teams that build and support microservices, leveraging frameworks like Spring Framework and React.
Proven experience leveraging modern observability and APM tools, with a strong preference for Datadog.
Experience overseeing CI/CD strategy and pipelines using tools such as Jenkins, TeamCity, or GitHub Actions.
Experience with people management in Workday and managing workstreams using ticketing tools like JIRA Service Management and ideation tools like AHA.
Strong understanding of cloud networking, security, role-based access control (RBAC), and vulnerability management.
Preferred
AWS and/or Kubernetes certifications (e.g., CKA, CKAD).
Familiarity with Guidewire’s product suite (InsuranceSuite) or the Guidewire Cloud Platform.
Knowledge of Guidewire-specific technologies such as Gosu.
Interest or experience in emerging technologies like Kubevela and the application of agentic AI/LLMs to SRE practices.
Experience with enterprise business tools such as Coupa, Concur, and Salesforce.
Your Impact
We believe in clarity and setting you up for success. In your first six months, you’ll build and empower a high-performing SRE team, establish and mature SRE best practices, and drive measurable improvements in platform reliability and operational efficiency. Your leadership will directly support Guidewire’s mission to deliver secure, scalable, and innovative cloud solutions, ensuring every customer is successful and referenceable. Over time, your influence will extend across the organization, shaping the future of SRE and cloud operations at Guidewire.
Interested in this position?
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
