Assistant manager client servicing Jobs

Premier Service Manager
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- AI
12h
AWS Platform Engineer - Assistant Vice President
State Street —Bengaluru, Karnataka
- Full-time
- AWS
- Bachelor's degree
- Scripting
- Health insurance
Financial Reporting - Assistant Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Accounting
- Health insurance
Sales Assistant
RTTRICONE DESIGN& BUILD CONTRACTORS PRIVATE LIMITED —Nariman Point, Mumbai, Maharashtra
- ₹8,193.15 - ₹33,132.63 a month
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
Assistant Accountant
XLNC Exotic Inc —Model Town, Jalandhar, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Paid time off
- Paid sick time
Quick apply
13d
Relationship Manager - Avadi
AHAM Housing Finance —Chennai, Tamil Nadu
- ₹2,85,000 - ₹3,20,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Retail sales
Quick apply
General Secretary
Crypto Mize —Delhi
- Full-time
- Customer service
- Research
- Microsoft Office
ServiceNow Application Developer - Assistant Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
3d
ASST Manager/ Manager PR
Talent Vision Services —India
- Full-time
- Remote
- Team management
- Communication skills
Quick apply
Assistant Manager
BENCHMARK Incentive and Leisure Travels —India
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Temp. Assistant Relationship Manager
Société Générale —India
- English
- Microsoft Office
- Master's degree
Assistant Manager - AAA/MUM/6213 - Accounting Advisory
BDO India —India
- GAAP
- Accounting
- Accounting
Relationship Manager - Salem
AHAM Housing Finance —India
- ₹2,80,000 - ₹3,20,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Retail sales
Quick apply
Relationship Manager - Vijayawada
AHAM Housing Finance —India
- ₹2,80,000 - ₹3,20,000 a year
- Bachelor's degree
- Communication skills
- Retail sales
Quick apply
Technical Executive
JLL —India
- Weekend availability
- Schematics
- Supervising experience
- Electrical experience
- Health insurance
22h
Business Associate
INNOSTUS INC —Kaudiar, Kerala
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Walk-in
- English
- Bachelor's degree
- In-person
Quick apply
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Premier Service Manager

HSBC Global Services Limited -
Pune, Maharashtra

Apply Now

Job details

Full-time
12 hours ago

Qualifications

Customer service
Bachelor's degree
AI
Communication skills
Banking

Full job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Job Introduction

The Assistant Manager Premier Services (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing, primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.

Principal Responsibilities

Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
Proactively identify opportunities to enhance customer service and process efficiencies.
Ensure clients consistently receive professional, premium service that exceeds expectations.
Maintain high standards of control and operational practices in line with HSBC’s expectations.
Enhance customer confidence in HSBC’s Global Premier proposition through systematic and regular communication.
Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
Meet KPIs for referrals and cross-selling opportunities.

Education Qualifications / Certifications and Requirements

Graduate Degree
Minimum of two to five years of experience in a customer service or banking environment.
Holistic understanding of branch operations and processes.
Sound understanding of the company’s customer service requirements.

Other Requirements (Knowledge and Experience)

Exceptional and updated knowledge of banking products, systems, and processes.
Well-organized with a professional image and extraordinary business focus.
Strong customer orientation and ability to provide exemplary service.
Self-motivated with the drive to overachieve on goals and targets.
Ability to build close relationships with team members and skillful association with support group colleagues.

Skills

Exceptional Communication Skills: Ability to convey information clearly and effectively across various channels.
Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
Highly Organized: Demonstrates meticulous attention to detail and efficient task management.
Collaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.
Proactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.

Regulatory Certifications:

FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Apply Now

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