Technopark, Kerala Technical support engineer Jobs – 105 Open Jobs Today

Junior Engineer (Technical Support)
CORETECH INFOSYSTEMS —Poojappura, Thiruvananthapuram, Kerala
- Full-time
- Databases
- SQL
- Analysis skills
Quick apply
9d
Application Support Engineer
Accenture —Thiruvananthapuram, Kerala
- Full-time
- Analysis skills
- Machine learning
- Software development
ELV Engineer
Vedah Consultants —Thiruvananthapuram, Kerala
- ₹15,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
4d
Technical Lead
Guidehouse India Pvt Ltd —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
2d
Service Engineer
PopularJCB —Thiruvananthapuram, Kerala
- From ₹16,000 a month
- Full-time
- Customer service
- Math
- Travel
- Health insurance
- Life insurance
Quick apply
11d
Director – Data Services Delivery
Reflections Info Systems —Technopark, Thiruvananthapuram, Kerala
- Email
- Azure
- Computer Science
- Master's degree
4d
Pre-Sales Engineer -AV
Ital Solutions Private Limited —Ambalamukku, Thiruvananthapuram, Kerala
- Email
- AutoCAD
- System design
- Electrical experience
Quick apply
Hardware Architect
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Master's degree
- Electrical experience
- Presentation skills
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Lead Developer (f/m/d)
dSPACE GmbH —Thiruvananthapuram, Kerala
- Azure
- DevOps
- English
DATA ARCHITECT
Dascase Technologies —Thiruvananthapuram District, Kerala
- Remote
- Azure
- Computer Science
- Data analysis skills
CMS-Senior-XSOAR
EY —Thiruvananthapuram, Kerala
- Computer Science
- SQL
- Scripting
Software Engineer-Full stack Developer (Dotnetcore + react)
NeST Digital —Thiruvananthapuram, Kerala
- Full-time
- System design
Associate Lead Engineer - Product Development
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Computer Science
- SQL
- AWS
- Health insurance
RDKV, STB Architect
Infosys Limited —Thiruvananthapuram, Kerala
- JavaScript
- Software development
- Linux
Architect - Product Development
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Medicine
- Java
- AI
- Health insurance
Senior Java Developer
Elixr Labs —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- Java
- APIs
EY-GDS Consulting-AI And DATA-Databricks-Manager
EY —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
12d
EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior
EY —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Master's degree
Lead II - Software Engineering-DAM and .Net
UST —Thiruvananthapuram, Kerala
- Azure
- APIs
Quick apply
Specialist I - Software Engineering-.Net Fullstack Lead-TVM
UST —Thiruvananthapuram, Kerala
- Azure
- JavaScript
- Mentoring
Quick apply

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Junior Engineer (Technical Support)

CORETECH INFOSYSTEMS
Poojappura, Thiruvananthapuram, Kerala

Quick apply

Job details

Full-time
9 days ago

Qualifications

CSS
WordPress
Configuration management
Technical support
Databases
SQL
PHP
Analysis skills
Quality assurance
Bachelor's degree
JavaScript
APIs
Communication skills
HTML
MySQL

Full job description

Job Summary

The Junior Engineer (Technical Support) will be responsible for providing technical assistance across a wide range of web and IT projects and dedicated technical support to clients using WordPress-based platforms as well as other platforms, tools, and custom applications. The role requires a strong understanding of WordPress websites, themes, and plugin configuration to effectively troubleshoot and resolve issues related to functionality, performance, and system integration. The ideal candidate should possess strong problem-solving skills, the ability to manage multiple technical tasks, and the flexibility to work on varied project requirements including bulk operational tasks such as mass account creation, system configuration, and technical data management. The role requires a blend of technical knowledge, analytical thinking, and excellent communication skills to ensure smooth workflow.

Key Responsibilities

i. Client Support

· Acts as the primary point of contact for clients experiencing issues with WordPress websites and web applications, providing timely and effective solutions.

· Provide technical support for internal teams and external clients across multiple projects.

· Support operational tasks such as account setup, permissions management, system configuration, and cross-platform troubleshooting.

ii. Troubleshooting & Issue Resolution

· Diagnose and resolve issues related to websites, applications, hosting, integrations, performance, and system functionality.

· Develop long-term solutions to prevent recurring problems.

· Troubleshoot WordPress themes, plugins, databases, and UI issues when needed.

iii. Technical Operations & Project Support

· Assist with bulk technical tasks such as mass account creation, data uploads, system updates, and automation support.

· Support the configuration and maintenance of various tech tools/platforms used in projects.

· Follow standard operating procedures (SOPs) for security, quality, and reliability.

iv. Web Application Development

· Assist with development, maintenance, and configuration of WordPress sites and other web applications, , focusing on reliable functionality and improved user experience.

· Work with front-end and back-end technologies where required (HTML, CSS, JS, PHP, APIs, etc.).

· Support integrations with third-party tools, APIs, plugins, and internal systems..

v. Collaboration

· Work closely with web developers, designers, and internal teams to escalate unresolved issues and implement fixes.

· Coordinate with team leads for smooth project execution and timely resolution of client concerns.

vi. Documentation

· Create and maintain comprehensive documentation of technical procedures, troubleshooting steps and common solutions for WordPress issues.

· Update internal knowledge bases and SOPs regularly.

vii. Testing and Quality Assurance

· Assist in testing websites, applications, and system functionalities to ensure performance, responsiveness, and security.

· Collaborate with development, QA, and infrastructure teams to resolve escalated issues efficiently.

· Report bugs and verify fixes in collaboration with developers and QA teams.

viii. Client Communication

· Provide clear and concise technical support through email and phone, ensuring client satisfaction.

ix. Training and Guidance

· Guide clients and internal users on best practices, platform usage, and general web maintenance techniques.

x. Reporting & compliance

· Provide regular reports on support tickets, issue trends, and project progress.

· Ensure compliance with IT security policies, data privacy standards, and internal protocols.

Requirements Skills and Qualification

· BTech / BCA

· 1+ years of experience as a Technical Support Engineer or in a similar role focused on WordPress development.

· Experience handling operational technical tasks (e.g., account creation, bulk operations, configuration management).

· Strong understanding of WordPress, including theme and plugin development, customization and troubleshooting.

· Experience with HTML, CSS, JavaScript, and PHP with an understanding of how they integrate within WordPress.

· Familiarity with MySQL or similar databases including basic SQL skills for troubleshooting data-related issues.

· Strong analytical and troubleshooting skills with a commitment to providing high-quality client support.

· Excellent verbal and written communication skills with the ability to convey complex technical information in an understandable manner.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in technopark, kerala

Junior Engineer (Technical Support)

Application Support Engineer

ELV Engineer

Technical Lead

Service Engineer

Director – Data Services Delivery

Pre-Sales Engineer -AV

Hardware Architect

Lead Developer (f/m/d)

DATA ARCHITECT

CMS-Senior-XSOAR

Software Engineer-Full stack Developer (Dotnetcore + react)

Associate Lead Engineer - Product Development

RDKV, STB Architect

Architect - Product Development

Senior Java Developer

EY-GDS Consulting-AI And DATA-Databricks-Manager

EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior

Lead II - Software Engineering-DAM and .Net

Specialist I - Software Engineering-.Net Fullstack Lead-TVM

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