Techno functional solution architect Jobs

EA - DEC - Deputy Manager - Product Support
Deloitte —Bengaluru, Karnataka
- Analysis skills
- IT
- Communication skills
D&T Analyst II – Product Information Capabilities
General Mills —Powai, Mumbai, Maharashtra
- Full-time
- Data analysis skills
- SQL
- Analysis skills
AI/ML Computational Science Assoc Dir
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- AI
Director - Enterprise Apps
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
- IT
- Communication skills
Manager II - Pre- Sales Support (RFP/RFQ), Test Architects
UST —Thiruvananthapuram, Kerala
12d
Senior Revenue Management and Data Analytics
Sabre —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Oracle EPM-Oracle PBCS-Senior
EY —Pune, Maharashtra
- Full-time
- Oracle
- Master's degree
- Travel
SAP Central Procurement Hub solutions in S/4HANA
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Computer Science
- Master's degree
- Bachelor's degree
HR Tech Integration Engineer
Schneider Electric —Bengaluru, Karnataka
- Online application
- Oracle
- Software troubleshooting
- DevOps
Sr. D&T Analyst – Supply Chain
General Mills —Mumbai, Maharashtra
- Azure
- Computer Science
- DevOps
Senior Associate/ Manager
Dygitech —Gurugram, Haryana
- Call employer
- Oracle
- SQL
- Bachelor's degree
Conga Apttus CPQ CLM BSA
Jade Global —Hyderabad, Telangana
- Full-time
- Sales
- Salesforce
- Analysis skills
GN - SONG - Service - Amazon Connect - Consultant
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Salesforce
- Master's degree
Oracle Cloud Subscription Management Engineer
IMPRONICS DIGITECH PRIVATE LIMITED —Hyderabad, Telangana
- Oracle
- Computer Science
- ERP systems
Quick apply
Demo & POC Advisor
Blue Yonder —Bengaluru, Karnataka
- Full-time
- Azure
- SQL
- Bachelor's degree
Principal Consultant
Infosys Limited —Bengaluru, Karnataka
- APIs
4400294-Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
S&C GN - MC - Industry X - Product & Platform Engineering – Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- DevOps
- Data analysis skills
- Master's degree
Consultant, Sr. Principal (WFM)
Infor —Hyderabad, Telangana
- Full-time
- Oracle
- Java
- SQL
#ACN GN - SONG - Service - Amazon Connect - Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Manager jobs in Hyderabad, Telangana

Junior Copywriter jobs in Mumbai, Maharashtra

Medical Technologist jobs in Mumbai, Maharashtra

Product Support jobs in Bengaluru, Karnataka

Senior Revenue Manager jobs in Bengaluru, Karnataka

Enterprise Architect jobs in Bengaluru, Karnataka

Ai Ml Engineer jobs in Bengaluru, Karnataka

Manager jobs in Vellore, Tamil Nadu

Quality Manager jobs in Chennai, Tamil Nadu

Warehouse Manager jobs in Tiruvottiyur, Chennai, Tamil Nadu

Zepto, Sales Manager jobs in Hyderabad, Telangana

Restaurant Manager jobs in Chennai, Tamil Nadu

Credit Manager jobs in Nagpur, Maharashtra

Manager, Sales, Credit, Collection jobs in Thanjavur, Tamil Nadu

Junior Architect jobs in Noida, Uttar Pradesh

Junior Cloud Engineer jobs in Bengaluru, Karnataka

Junior Architect jobs in Bengaluru, Karnataka

Junior Copywriter jobs in Delhi, Delhi

Medical Technologist jobs in Shanthinagar, Bengaluru, Karnataka

Work From Home, Medical Transcription jobs in Pune, Maharashtra

EA - DEC - Deputy Manager - Product Support

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Analysis skills
IT
Design thinking
Application support
Communication skills

Full job description

Job requisition ID :: 104903

Date: Jun 14, 2026

Location: Bengaluru

Designation: Deputy Manager

Entity: Deloitte Touche Tohmatsu India LLP

EA - DEC - Deputy Manager - Product Support

Job requisition ID : 104903
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP

The team

The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers.

Your work profile

The ideal candidate will bring over 10 years of IT development experience, with at least 3 years of hands-on experience in application support. They should possess a strong techno-functional profile, with a deep understanding of support workflows, issue prioritisation, and delivery timelines. The candidate must be adept at leading and managing a team to deliver high-quality, timely resolutions while maintaining service excellence.

Your Prime Responsibilities

Lead and mentor a team of support engineers and specialists in resolving complex technical and functional issues.
Serve as the primary point of contact (SPOC) for escalated incidents, coordinating cross-functional responses to ensure the timely resolution of critical issues.
Monitor and manage incoming ticket volume, ensuring optimal workload distribution and efficient response times.
Effectively manage and escalate issues across support tiers, ensuring seamless handoffs and resolution tracking.
Develop and implement scalable support strategies aligned with the product vision and business objectives.
Lead root cause analysis (RCA) for high-priority and critical support tickets, creating actionable insights and preventive measures.
Articulate technical and functional issues clearly and concisely to both technical and non-technical stakeholders.
Gather and analyse feedback from internal and external stakeholders to identify pain points and drive continuous improvement.
Collaborate with senior leadership to design support roadmaps and onboarding plans for new products under the support function.
Define key support metrics (e.g., resolution time, SLA compliance, customer satisfaction) and drive performance improvement.
Ensure adherence to strict SLAs and service-level commitments across all support activities.
Deliver comprehensive, regular reports (daily, weekly, monthly) on support ticket trends, bug status, and resolution performance to stakeholders.
Prioritise the support backlog based on business impact, severity, and urgency to ensure timely, high-quality delivery.
Partner closely with Delivery Managers, Product Managers, Product Owners, Tech/Solution Architects, and Development & Design teams to assess, prioritise, and resolve support issues efficiently.

Key skills required

10+ years of overall IT experience
3+ years of experience in an application support role
Excellent communication skills, written and verbal
Strong analytical and critical thinking abilities, enabling the development of innovative, practical, and sustainable solutions.
Demonstrated aptitude for understanding customer needs and articulating technical challenges with precision and empathy.
Experience in the regulatory compliance domain is a strong advantage.

Apply Now

Refine Your Search

EA - DEC - Deputy Manager - Product Support

D&T Analyst II – Product Information Capabilities

AI/ML Computational Science Assoc Dir

Director - Enterprise Apps

Manager II - Pre- Sales Support (RFP/RFQ), Test Architects

Senior Revenue Management and Data Analytics

Oracle EPM-Oracle PBCS-Senior

SAP Central Procurement Hub solutions in S/4HANA

HR Tech Integration Engineer

Sr. D&T Analyst – Supply Chain

Senior Associate/ Manager

Conga Apttus CPQ CLM BSA

GN - SONG - Service - Amazon Connect - Consultant

Oracle Cloud Subscription Management Engineer

Demo & POC Advisor

Principal Consultant

4400294-Manager

S&C GN - MC - Industry X - Product & Platform Engineering – Analyst

Consultant, Sr. Principal (WFM)

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected