Gharuan Punjab Application support manager Jobs – 122 Open Jobs Today

Customer Success Manager
intellinez —Mohali, Punjab
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Harmony Data Integration Technologies —Mohali, Punjab
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Firmware Engineer
Omkaar energy solution Pvt. Ltd. —Mohali, Punjab
- ₹35,000 - ₹50,000 a month
- Full-time
- Schematics
- Software troubleshooting
- Master's degree
- Paid sick time
Quick apply
10d
Senior Developer (Oracle EBS)
Emerson —Chandigarh, Chandigarh
- Full-time
- Oracle
- Computer Science
- SQL
- Health insurance
DevOps x2
Pyramid Global Technologies —Mohali, Punjab
- DevOps
- AWS
- Agile
MERN Full Stack Developer
Ditinus Technology —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- Software troubleshooting
- Databases
- JavaScript
DevOps Engineer
VT NETZWELT PRIVATE LIMITED —Mohali, Punjab
- Full-time
- Azure
- DevOps
- Master's degree
Quick apply
IXR Sales & Marketing
DOSHI ION EXCHANGE AND CHEMICAL INDUSTRIES PRIVATE LIMITED —Chandigarh, Chandigarh
- From ₹30,000 a month
- Full-time
- Sales
- B.Sc
- Master's degree
- Paid time off
- Work from home
Quick apply
AI Engineer
Talentelgia Technologies —Mohali, Punjab
- Full-time
- Azure
- Doctoral degree
- Computer Science
Applications Specialist- Aerial Operator
Pyramid Global Technologies —Mohali, Punjab
- Customer service
- Microsoft Office
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HR Intern – 45 Days Internship Program
Digital Happiness —Mohali, Punjab
- Email
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Solution Designer
Pyramid Global Technologies —Mohali, Punjab
- PMP
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IT Network Engineer
Pyramid Global Technologies —Mohali, Punjab
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Staff Software Development Engineer (Backend - Java/API)
Zscaler —Mohali, Punjab
- System design
- Java
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Project Coordinator
iapp Technologies llp —Mohali, Punjab
- ₹25,000 - ₹50,000 a month
- Full-time
- Computer Science
- PMP
- English
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Customer Success Manager

intellinez
Mohali, Punjab

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CRM software
Learning technology
English
Master's degree
Customer support
Hindi
AI
MBA
Communication skills
Marketing
Teaching experience

Full job description

Brand

MeraTutor.AI

Work Location

Mohali / Chandigarh preferred

Role

Full-time

Experience

1–4 years preferred

About the Company

MeraTutor.AI is an AI-powered learning platform helping K-12 students learn smarter through personalised education. We are building the future of smart, self-paced learning through PDF-based interaction, AI tutor assistance, and rich learning analytics for educators and parents. It helps students with school learning, homework doubts, practice worksheets, revision, step-by-step explanations, and personalised academic support.

Role Overview

We are looking for a Customer Success Manager who will help parents, students, teachers, and partners successfully use MeraTutor.AI.

The person will be responsible for onboarding customers, solving user problems, collecting feedback, keeping customers engaged, sharing product updates, and motivating renewals.

This role is focused on improving customer engagement, satisfaction, retention, and renewals.

Key Responsibilities

Onboard new customers after signup or subscription
Help parents and students understand how to use MeraTutor.AI
Guide users on key features such as AI Tutor, doubt solving, worksheets, handwritten evaluation, reports, and learning progress
Answer customer questions through WhatsApp, calls, emails, and chat
Resolve basic product issues and coordinate with the technical team when needed
Send regular WhatsApp and email updates about new features, study tips, and product improvements
Share reminders, learning nudges, exam preparation messages, and renewal updates
Identify inactive users and re-engage them
Collect feedback from parents, students, teachers, and partners
Track customer issues, feedback, follow-ups, and renewal status
Build strong customer relationships and improve customer trust
Help increase subscription renewals and reduce churn
Share customer insights with product, sales, and marketing teams

Required Skills

Good communication in Hindi, English, and Hinglish
Strong customer handling and problem-solving skills
Comfortable speaking with parents, students, and teachers
Good follow-up discipline
Ability to explain product features in a simple way
Comfortable using WhatsApp, email, calls, Google Sheets, and CRM tools
Patient, polite, and service-oriented approach
Basic understanding of education, students, parents, and online learning
Ability to collect feedback and convert it into useful product insights
Target-driven mindset around engagement and retention

Good to Have

Experience in EdTech customer success or customer support
Experience handling subscription-based customers
Experience with WhatsApp campaigns or email engagement
CRM experience
Renewal or retention experience
Understanding of AI-based learning tools

Success Metrics

The role will be measured on:

New customer onboarding completion rate
First response time to customer queries
Issue resolution time
Customer engagement rate
Weekly/monthly active customer rate
Inactive customer reactivation
Feedback collected from users
Customer satisfaction score
Renewal rate
Churn reduction
Testimonials and reviews collected
WhatsApp/email response rates

Suggested Monthly Targets

Contact 90%+ new users within 24 hours
Complete onboarding for 70%+ new paid users
Maintain average first response time under 2 working hours
Collect feedback from 50+ users per month
Reactivate 25%+ inactive users
Achieve 70%+ renewal rate initially, improving month-on-month
Collect 5–10 testimonials/reviews per month

Customer Engagement Activities

Welcome WhatsApp message after signup
First-use guidance call or video
Weekly study tips for parents
Feature update emails and WhatsApp messages
Exam-time revision reminders
Nudges for inactive users
Renewal reminders before subscription expiry
Feedback calls after 7–10 days of usage
Sharing parent success stories and testimonials

Preferred Background

Candidates from the following backgrounds can apply:

Experienced Teachers with 2–5 years of teaching experience
MBA freshers interested in customer success, EdTech, growth, and customer
engagement
Interns with strong communication skills and interest in education technology
Candidates with experience handling parents, students, schools, coaching institutes,
or online learning platforms
Customer support/customer success candidates from EdTech, SaaS, or subscription
businesses.

What We Offer:

Competitive salary aligned with industry standards.

Our Pro Employee Policies

Company-sponsored trainings and certifications
Extensive medical insurance coverage.
Company-sponsored wellness programs
Periodic Rewards & Recognition

Why Join Intellinez Systems?

Good Employee Benefits.
People-Centric Work Culture
Global Exposure
Learning Opportunities
Strong Career Growth
Regular Rewards & Recognition
Extensive Wellness Program
Opportunity to work on a global product with a supportive and passionate team.
A flexible, inclusive work environment that values creativity and innovation.

Interested?

If you’re passionate about creating engaging content, love being on camera, and want to be part of an innovative AI-powered education platform, we’d love to hear from you!

: Send your updated resume, portfolio, and relevant social media links
to [email protected].
Subject Line: Application for Customer Success Manager

Join us in shaping the future of learning and helping students, parents, and educators unlock the power of AI-driven education.

Apply Now

Refine Your Search

application support manager jobs in gharuan punjab

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