We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values.
At AMS India, we deliver customized RPO solutions across to global brands in Consumer, Digital & Technology, Engineering & Industrials, Investment, Retail Banking, Insurance, Pharmaceutical & Life Sciences, Professional Services. AMS India has 1,300+ employees and offices in 5 cities in the country. We bring a deep understanding of the local market, and we use that with the best international practices that AMS has to offer to deliver integrated solutions.
AMS – Global Talent Acquisition Partner | RPO & CWS
Purpose and Position in Organisation
The Senior Recruiter will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLA/KPIs are met. They will deliver excellent recruitment services to the client in line with agreed service levels, acting as the custodian of candidate quality and the hiring manager experience, working in conjunction with colleagues in teams such as Sourcing and Administration. Senior Recruiters will be aligned to high-touch client business units or stakeholder groups that require additional attention. This may involve more rounds of interviews, more data/insight-led consultation, more complex offer negotiation, intricate reward structures, or interfacing with more senior hiring managers. They will follow a high-touch workflow, investing more time at each stage of the recruitment process than a Recruiter.
Stakeholder Relationships
- Maintain or achieve x% improvement on average annual Client CSAT
- Maintain or achieve x% improvement on average annual Candidate CSAT
Recruitment Delivery
- x% compliance against client SLAs/KPIs £x liabilities for failed SLAs/KPIs where applicable and measurable for the client.
- Achieve/exceed monthly hiring/productivity
Technology and Compliance
- 100% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual.
- 100% compliant with all relevant legislation/client compliance/AMS Business Assurance requirements
Key Responsibilities
- Client Stakeholder Relationships
- US shift
- US market hiring
- Create and maintain trusted partner relationships with Senior hiring managers/stakeholders. Independently execute the end-to-end delivery of recruitment services to them, providing counsel, advising through insight and SME knowledge on the recruitment process, and ensuring that timelines are correctly identified and met.
- Lead discussions on attraction strategies, working with Sourcing and hiring managers to correctly identify the approach based on market and hiring demands.
- Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable.
- Internal Stakeholder Relationships
- Monitor funnel metrics in partnership with Sourcing to ensure bottlenecks are identified and addressed ahead of time.
- Collaborate effectively with relevant teams, such as Sourcing and Administration teams to ensure a smooth client and candidate experience.
- Coach and mentor Recruiters, Sourcers, and Administrators on best practice approaches and client culture, supporting them in achieving success in their roles.
Recruitment Delivery
- Take full ownership to ensure the recruitment service is delivered in line with contractual obligations and client service level agreements.
- Lead vacancy consultation discussions in partnership with the Sourcer to agree on the recruitment plans with hiring managers – this includes role requirements, sourcing strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all involved, and the selection process.
- Collaborate with the Sourcing team on the iterative process of narrowing down high-quality candidates and jointly review the shortlist with the hiring manager.
- Deliver excellent candidate experience in conjunction with the Sourcer; managing candidate satisfaction with the recruitment experience, from initial interview to start date.
- Support the hiring manager with hiring decisions and guide them in determining an appropriate offer; lead the (often complex) offer process and negotiations to close the candidate.
- Anticipate potential stakeholder issues within own area of expertise, taking action to address, and using judgment to escalate appropriately.
Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.
Apart from our benefits package, you’ll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.
We offer:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- Details may vary slightly depending on your location, local labour law, etc.
Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!
