pune maharashtra crm analyst Jobs – 133 Open Jobs Today

Voice Process (Banking & Finance)
Radiaant Captive India Pvt Ltd —Pune, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Oracle Integration Cloud Solution Architect
Suavis Inc —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Power Curve Collections Engineer
Luxoft —Pune, Maharashtra
- Oracle
- English
- SQL
Senior Power Curve Collections Engineer
Luxoft —Pune, Maharashtra
- Oracle
- English
- SQL
Pre-Sales Travel and Hospitality
Cybage —Pune, Maharashtra
- Hospitality
- Bachelor's degree
- IT
CPQ Developer
Vertiv —Pune, Maharashtra
- Azure
- Oracle
- Computer Science
Azure Data Architect (NA)
Hitachi Solutions India —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Business Analyst
Systems Plus —Pune, Maharashtra
- Full-time
- Project management
- Organizational skills
- Agile
10h
Analyst, Marketing Analytics
Data Axle —Pune, Maharashtra
- Microsoft Excel
- Marketing
- Research
9h

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Voice Process (Banking & Finance)

Radiaant Captive India Pvt Ltd
Pune, Maharashtra

Quick apply

Job details

Permanent | Fresher | Full-time
₹15,000 - ₹20,000 a month

Benefits

Provident Fund
Health insurance
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

Marathi
CRM software
English
Microsoft Office
Sales
Phone etiquette
Hindi

Full job description

Job Title: Voice Process (Banking & Finance)

Location: Viman Nagar, Pune

Salary: ₹15,000 – ₹20,000 (Based on experience) + Unlimited Incentives Process: Domestic/International Voice (Collections)

Timings: 09:00 AM – 06:00 PM | Monday – Saturday

Week Off: Fixed Sunday Off

Role Objective

As a Voice Process Associate in our Collections department, your primary goal is to manage outbound and inbound calls to customers regarding their overdue accounts. You will act as a consultant, helping customers find ways to clear their dues while ensuring the company meets its monthly recovery milestones.

Key Responsibilities

High-Volume Calling: Manage a high volume of outbound calls daily using an automated or manual dialer system.
Effective Scripting: Use professional phone etiquette and approved scripts to explain outstanding balances and consequences of non-payment.
Conflict Resolution: Calmly handle irate or stressed customers and turn difficult conversations into successful payment commitments.
Tracking & Follow-up: Consistently follow up on "PTP" (Promise to Pay) accounts to ensure payments are processed by the agreed date.
Data Entry: Accurately log call dispositions and customer feedback in the database after every interaction.

Candidate Requirements

Language Proficiency: Must be fluent in Hindi and English. The ability to speak Marathi or other regional languages is highly preferred for domestic recovery.
Phone Stamina: Comfort with being on calls for 6–7 hours of the workday.
Quick Thinking: Ability to handle rebuttals and provide instant solutions to customer excuses.
Tech Savvy: Basic knowledge of MS Office and CRM software.
Experience: 0–2 years of experience. Candidates with a background in Tele-sales, Telemarketing, or Debt Collection will be prioritized.

Perks & Benefits

Incentive Structure: Earn 2x or 3x your salary through our uncapped incentive model.
Location Advantage: Easy commute with proximity to Phoenix Mall and major IT parks in Viman Nagar.
Career Growth: Internal growth opportunities to Team Lead or Quality Analyst roles within 12–18 months.
No Night Shifts: Pure day-shift process to support a healthy lifestyle.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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crm analyst jobs in pune maharashtra

Voice Process (Banking & Finance)

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