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CUSTOMER SERVICE/HELP DESK

UnyKloud
Hyderabad, Telangana

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Job details

Qualifications

Microsoft Powerpoint
Software troubleshooting
NetSuite
Visio
Quality assurance
Communication skills

Full job description

UnyKloud is a unique and niche cloud consulting company. We are crafters who are passionate about everything on NetSuite & Cloud. We embrace each significant milestone in our goals with keen enthusiasm and push ourselves and our clients’ brands toward the next frontier that gives their audience a different perspective.

We have an open and honest culture and love to reward those who are hard working. We like people with a proactive attitude and who show initiative in their daily work. Since we are a really innovative, our team is small and handpicked, thus being independent, honest and passionate is an essential skill that you must have in you.

WE BUILD

NETSUITE & WEB APPS

MOBILE APPS

CUSTOMER SERVICE/HELP DESK

Resolves customer concerns raised on product application or compatibility matters.

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.

Troubleshoots problems with malfunctioning software applications and recommends corrective action.

Performs highly complex troubleshooting and analysis. Documents customer information and recurring technical issues to support product quality programs and product development.

Handles inquiries and problems involving major product area expertise and 2 or more minor product areas. Performs complex troubleshooting and analysis.

Identifies software defects and root cause using available debugging tools and reports them to Quality Assurance/Development for confirmation and fixing.

Identifies alternative solution to defects. Authors solutions / knowledge-based articles within area of expertise. Documents case through formalized written communication

Excellant documentation skills using Word, PPT, VISIO etc

Attention to detail and ability to capture handle large meetings

Very strong phone and email communication skills. Should be able to handle customers and have experience in understanding user accent from Australia, China, USA, Singapore etc

For detailed job description please request UnyKloud HR Department. Please send us your CV and a portfolio of work digitally which should demonstrate how your skills align with this job role. All applications must have a cover letter that contains a brief explanation as to why you think you would be the perfect candidate for the role. Please submit your application with current salary details, expected salary, work portfolio, your passport photo, detailed resume to: [email protected] for review, making sure you include job title in the subject line.

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