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Business Analyst – Techno Functional

CGI -
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Jira
SAFe
Azure
DevOps
Engineering
Supply chain
Business analysis
Logistics
Visio
Enterprise architecture
Microservices
Analysis skills
Transportation management system
Bachelor's degree
Confluence
Distributed systems
Scrum
Software development
APIs
Agile
Logistics
Business requirements
Requirements gathering
Communication skills
Load & unload

Full job description

Position Details

Job Title: Business Analyst – Functional
Position: Lead Analyst
Experience: 8 – 12 Years
Category: Software Development / Engineering
Employment Type: Full Time
Location: Bangalore, India
Shift Timing: 11:30 AM – 8:30 PM

Job Description

We are seeking an experienced Senior Business Analyst with strong expertise in process modelling and enterprise business transformation initiatives. The ideal candidate should possess hands-on experience across end-to-end order-to-execution business processes including planning, allocation, exception handling, invoicing, cost implications, and regional business variations.
The role requires strong analytical and communication skills to translate complex business requirements into epics, user stories, business rules, event flows, API contracts, and detailed acceptance criteria.
The candidate will work closely with business stakeholders, product owners, architects, and technology teams to support large-scale transformation and modernization programs.

Mandatory Skills & Domain Expertise
Ocean Freight
Strong understanding of end-to-end Ocean Freight operations including import/export processes.
Knowledge of freight booking, shipment planning, vessel allocation, and cargo movement tracking.
Container Lifecycle Management
Expertise in container lifecycle processes from container release, pickup, stuffing, movement, transshipment, unloading, return, and closure.
Understanding of container status tracking and event management.
Booking Management
Experience in booking creation, amendment, confirmation, cancellation, allocation, and capacity management.
Knowledge of customer booking workflows and carrier interactions.
Equipment Management
Understanding of container equipment types, availability, utilization, maintenance, and repositioning.
Experience with equipment inventory and operational planning.
Vessel Schedules
Knowledge of vessel scheduling, route planning, voyage management, port rotation, and schedule changes.
Understanding of shipping line operational processes.
Terminal Operations
Experience with port and terminal processes including gate operations, yard management, loading/unloading activities, and terminal coordination.
Understanding of container handling workflows and operational events.
Inland Transportation
Knowledge of multimodal transportation including trucking, rail, and inland container depot operations.
Experience in planning and tracking inland container movements.
Shipping Documentation
Strong understanding of shipping documents including Bill of Lading (B/L), Shipping Instructions, Delivery Orders, Manifest, Arrival Notices, and Customs-related documentation.
Experience in documentation workflows, compliance, and exception handling.
Additional Business Analyst Skills
Requirements Gathering & Analysis
BRD, FRD, User Story and Use Case Documentation
Process Modeling (BPMN, Visio, Lucidchart, etc.)
Stakeholder Management
Gap Analysis & Impact Assessment
UAT Planning and Execution
Agile/Scrum Methodology
Data Analysis and Reporting
JIRA, Confluence, Azure DevOps or similar tools
Preferred Qualifications
Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or related discipline.
Experience working with shipping lines, freight forwarders, logistics providers, terminal operators, or supply chain technology platforms.
Exposure to digital transformation, transportation management systems (TMS), or logistics platforms.
Key Competencies
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to work with cross-functional and global teams.
Strong domain expertise in container shipping and logistics operations.
Experience driving business and technology alignment in complex enterprise environments.

Your future duties and responsibilities

Roles & Responsibilities

Gather, analyze, and document business requirements for enterprise transformation initiatives
Perform end-to-end process modelling and workflow analysis across order-to-execution processes
Translate business requirements into epics, user stories, process flows, business rules, and acceptance criteria
Collaborate with business stakeholders, product owners, architects, and development teams to define functional solutions
Analyze planning, allocation, invoicing, exception handling, and cost impact processes across multiple business scenarios
Document API contracts, event flows, system interactions, and integration requirements
Support backlog grooming, sprint planning, prioritization, and Agile delivery activities
Conduct gap analysis, impact assessments, and process optimization initiatives
Validate business requirements through workshops, stakeholder discussions, and UAT support
Ensure alignment between business objectives, operational processes, and technology solutions
Manage regional business variations, compliance considerations, and configurable workflow requirements
Create functional specifications, workflow diagrams, process documentation, and reporting artifacts
Facilitate communication between business and technical teams to ensure successful delivery outcomes

#LI-PS18

Required qualifications to be successful in this role

Must Have Skills
Strong experience as a Business Analyst in enterprise transformation programs
 Expertise in:

Process Modelling
Workflow Analysis
Business Process Documentation
Requirement Analysis
Experience across:
Order-to-Execution Lifecycle Processes
Planning
Allocation
Invoicing
Exception Management

 Strong capability in writing:

Epics
User Stories
Acceptance Criteria
Business Rules
Experience documenting:
API Contracts
Integration Requirements
Event-Driven Workflows

 Proficiency in:

Agile Methodologies
Scrum
SAFe
Hands-on experience with:
Jira
Confluence
Visio
Lucidchart
Strong analytical, stakeholder management, and problem-solving skills
Excellent communication and facilitation abilities across business and technology teams
Ability to manage complex requirements and coordinate across multiple workstreams

Good to Have Skills
Experience working in:

Enterprise Modernization Programs
Digital Transformation Initiatives
Exposure to:
Distributed Systems
Integration Platforms
Microservices-based Architectures

Experience in domains such as:

Supply Chain
Retail
Manufacturing
Logistics
Banking
Enterprise Product Development

Familiarity with:

Data Analysis
Reporting Tools
Business Intelligence Platforms
Experience supporting:
API-based Integrations
Event-Driven Business Processes

Knowledge of:

Domain-Driven Design (DDD)
BPMN
Enterprise Architecture Concepts
Agile certifications preferred:
CBAP
PMI-PBA
Scrum
SAFe
Experience working with globally distributed teams and regional business operations

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

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