Pune H.o Pune Maharashtra Desktop support technician Jobs – 140 Open Jobs Today

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Technical Support Engineer

ETP Group -
Pune, Maharashtra

Apply Now

Job details

Full-time
14 hours ago

Qualifications

Microsoft Windows Server
Desktop support
TCP
Software troubleshooting
Customer service
Windows
Technical support
Microsoft Office
DHCP
Bachelor's degree
Remote access software
IT support
DNS
Organizational skills
ISO 27001
Linux
TCP/IP
Diploma
Communication skills
Active Directory
Time management
Help desk

Full job description

Experience Required

1-3

Location

Pune

Role Type

Full Time

Designation: Technical Support Engineer

Department: IT

Location: Pune

Work Mode: Work from office

Working Days: Monday to Friday

(Candidate must be willing to provide support during company holidays and outside regular working hours based on business and operational requirements)

Experience: 1 - 3 years

Job Description:

Key Responsibilities

Provide Level 1 and Level 2 technical support to end users through phone, email, remote support tools, and ticketing systems.
Troubleshoot and resolve issues related to:
- Windows and Linux operating systems
- Desktop and laptop hardware
- Printers and peripheral devices
- Network connectivity
- Email and Microsoft Office applications
- Antivirus and endpoint security solutions
Install, configure, and maintain hardware and software systems.
Support remote users through remote desktop and collaboration tools.
Perform user account management activities, including password resets and access-related requests.
Monitor IT infrastructure alerts and respond to incidents as required.
Escalate unresolved issues to Level 2/Level 3 support teams and follow up until closure.
Maintain accurate records of incidents, requests, resolutions, and system changes within the ticketing system.
Ensure compliance with SLA requirements and incident management processes.
Maintain and track IT inventory, including hardware, software, and peripheral assets.
Prepare and maintain reports, records, and supporting evidence required for ISO 27001 compliance and audits.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

Skills and Experience:

Qualification and Experience

Diploma or Bachelor's Degree in any discipline
Candidates from non-B.Tech backgrounds are welcome to apply
1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles

Technical Knowledge

Windows Server and Windows Desktop Operating Systems
Linux Operating Systems
Active Directory User Management
Microsoft Office 365
Networking fundamentals (IP Addressing, DNS, DHCP, TCP/IP)
Remote support and troubleshooting tools
Antivirus and Endpoint Security Solutions

Soft Skills

Good communication skills
Excellent problem-solving and troubleshooting abilities
Customer service-oriented approach
Ability to work collaboratively within a team environment
Good time management and organizational skills
Ability to prioritize and manage multiple tasks effectively

Apply Now

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desktop support technician jobs in pune h.o pune maharashtra

Technical Support Engineer

Linux Systems Administrator (Cloud)

FP&A Group Reporting- System Administrator/Specialist

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