Remote Customer experience analyst Jobs – 143 Open Jobs Today

TSA Sr
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Customer service
9d
Java Developer
Venpa Global Technologies —Remote
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Java
Quick apply
Software Dev Engr Sr
CSG —Remote
- Email
- Remote
- Computer Science
- Java
- SQL
- Work from home
Backend Engineer II – Data Platform
Netomi —Remote
- Full-time
- Remote
- Computer Science
- DevOps
- Java
Quick apply
Senior Software Engineer, Security Engineering - India
JumpCloud —Remote
- Full-time
- Remote
- English
- AWS
- Machine learning
Quick apply
AI Evaluation Specialist
A-Z for Remote jobs —Remote
- ₹3,54,903.03 - ₹6,08,236.96 a year
- Remote
- English
- Research
- AI
- Work from home
Quick apply
1d
Business Analyst
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Salesforce
- Financial services
- Communication skills
- Work from home
Quick apply
6d
MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
6d
Operational Analyst / Clerical Admin
Riverhouse Technologies —Remote
- ₹20,000 - ₹30,000 a month
- Full-time
- Remote
- English
- Bachelor's degree
- Communication skills
- Work from home
Quick apply
5d
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
6d
Agentic Product Analyst
Netomi —Remote
- Full-time
- Remote
- Master's degree
- APIs
- AI
Quick apply
3d
Salesforce Education Cloud Consultant
Kasmoprav —Remote
- ₹60,000 - ₹90,000 a month
- Remote
- Salesforce
- Communication skills
Quick apply
9d
CRM Tester
Liventus —Remote
- Remote
- Computer Science
- SQL
- Analysis skills
- Health insurance
5d
Data Analyst II
General Dynamics Information Technology —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
5h
Market Data Analyst
Seeking Alpha —Remote
- Monday to Friday
- Remote
- English
- SQL
- Product management
Quick apply
7d
Principal Product Owner (Technology Driven Role)
3Pillar —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Manager - Business Intelligence and Insights Group
AxisMaxlife —Remote
- Remote
- Computer Science
- SQL
- Bachelor's degree
4d
Associate Principal Engineer, Delivery (Core banking)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
9d

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TSA Sr

CSG -
Remote

Apply Now

Job details

Full-time
9 days ago

Qualifications

Oracle
Software troubleshooting
Customer service
System architecture
UNIX
English
Microsoft Office
Project management lifecycle
Network management
Scripting
Telecommunication
Communication skills
Data warehouse
Shell Scripting
SDLC

Full job description

Hi, I'm Bharanidharan, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

We are looking for a Technical Support Analyst Sr who will:

Support & Operations

Provides Level 2/Level 3 support to customers, resolving technical issues in live production environments.
Experience in ticket and queue management
Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution.
Drives process improvement to meet SLAs and service expectations.

Work Conditions

Available for shift work (early mornings, late evenings, nights) and on-call 24/7 support.
Standby support and occasional work on weeknights, weekends, or public holidays.
Ad-hoc travel to customer sites may be required.

Is this opportunity right for you? We are looking for candidates who:

Industry Experience

4–8 years of work experience in the software industry or related fields.
Experience in the telecommunications industry is preferred.

Domain Expertise

Mandatory: SingleView
Familiarity with international telecommunications regulations and customer agreements.
Basic knowledge of the telecommunication environment and customer service procedures.

Technical Skills

Experience with network management and troubleshooting tools.
Good understanding of complex software system architecture and operations.
Knowledge of Microsoft Office and 3rd Party Software (e.g. Oracle).
Principles of SDLC and PMLC.
UNIX and Shell Scripting
Understanding of BI and data warehousing principles.

Soft Skills

Strong written and verbal communication skills in English.
Able to grasp new concepts quickly and drive issues to resolution with minimal supervision.
Works well under pressure and within team environments.
Demonstrates CSG values with a proactive, can-do attitude.

Education & Certification

Technical Graduation in Information Technology, Computer Science, or Engineering.
ITIL accreditation is an advantage

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Apply Now

Refine Your Search

customer experience analyst jobs in remote

TSA Sr

Java Developer

Software Dev Engr Sr

Backend Engineer II – Data Platform

Senior Software Engineer, Security Engineering - India

AI Evaluation Specialist

Business Analyst

MFT - Associate Support Analyst

Operational Analyst / Clerical Admin

Production Support Analyst

Agentic Product Analyst

Salesforce Education Cloud Consultant

CRM Tester

Data Analyst II

Market Data Analyst

Principal Product Owner (Technology Driven Role)

Manager - Business Intelligence and Insights Group

Associate Principal Engineer, Delivery (Core banking)

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