Bengaluru Karnataka Senior administrator servicenow, it service management Jobs – 10222 Open Jobs Today

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Lead - Service Management ( SM4 )

Microland -
Bengaluru, Karnataka

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Job details

3 days ago

Qualifications

ITIL Certification
Incident management
Master's degree
MCA
Bachelor's degree
Team management
ITIL
B.E.
Problem management
Communication skills

Full job description

Job Description:

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Process | Incident Management - ITIL and Operation | 3 - Experienced
Primary -> Process | Problem Management - ITIL and Operation | 3 - Experienced
Primary -> Behavioral | Aptitude|Tasks Related Skills | 1 - Aware
Secondary -> Behavioral | Aptitude|Tasks Related Skills | 1 - Aware
Secondary -> Process | IT Service Management|Service Desk | 2 - Knowledgeable

Certification :
Technology | IT Service Management Certifications|ITIL Intermediate Certificate||

This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.

In addition, this role will cover areas including, but not restricted to, the following.

Aiding Service Management team on major issues
Driving the efficiency and effectiveness of the incident management process.
Monitoring the effectiveness of incident management and making recommendations for improvement.
Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals
Responsible for meeting targets of KPIs and SLAs
Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions
Providing information (input) to the Problem Manager
Client communications
Providing a point of escalation for user issues
Demonstrating and increasing the value proposition of the incident management team and IT operations.
Manage a team of 6 to 8 members and its associated activities

Technical Skills

Experience in IT enabled services –IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)
Good knowledge of ITIL service management processes
ITIL Certified (Mandatory)
Experience of managing a team of 4 to 10 people
Should have independently driven major incidents (P1 andP2)
Worked in Incident, Problem and Change Management teams
Good Verbal and written communication

Location:

IND-KA-Bengaluru-Ecospace1B-ML

Created On:

01-Sep-2026

Apply Now

Refine Your Search

senior administrator servicenow, it service management jobs in bengaluru karnataka

Lead - Service Management ( SM4 )

Manager - IT Service Continuity

Senior Manager, End User Compute (EUC) Asset Management

Consultant | ITSM (IT Service Management) | Bengaluru | ServiceNow

Senior Service Delivery Leader

Lead - Incident Management (SM2)

Head of Information Technology

Problem Management Analyst

Lead Service Analyst - Infrastructure Change Management

Senior Linux Administrator

Senior Manager - Corporate IT

Senior General Manager - IT Infra

Tech Lead - IT Service Management 4C

Sr IT Asset & Configuration Management Specialist I

Senior SharePoint Administrator (Lead)

IT Service Management

IT Head

Lead - Problem Management (SM3)

Director of Recruiting, Engineering & IT, Bangalore India

SharePoint Senior Administrator

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