Calicut Kerala Customer support engineer Jobs – 6 Open Jobs Today

Technical Support Engineer
Lithos Technosoft LLP —Calicut, Kerala
- Full-time
- Software troubleshooting
- English
- Databases
Quick apply
Software Service Engineer
SIGAI TECHNOLOGIES PVT LTD —Feroke, Calicut, Kerala
- ₹15,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
11h
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Calicut, Kerala
- Software troubleshooting
- Windows
- Diploma
Quick apply
Site Support Engineer
ZIGA AUTOMATION PVT LTD —Eranhipalam, Calicut, Kerala
- ₹10,000 - ₹25,000 a month
- Full-time
- Customer service
- Electrical experience
- Software development
Quick apply
Sr. Software Engineer
Blackhawk Network —Calicut, Kerala
- Full-time
- Software troubleshooting
- Java
- Databases

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Software Service Engineer
SIGAI TECHNOLOGIES PVT LTD —Feroke, Calicut, Kerala
The Software Service Engineer will work closely with clients to resolve issues, maintain smooth operations, and deliver excellent service to meet the…
₹15,000 - ₹30,000 a month
Quick apply
11h
Software Engineer (Backend-Java)
retailcloud software solutions Pvt Ltd —Calicut, Kerala
Should have 2-3 years of backend development experience. Work closely with *senior engineers and product teams* to understand business needs.
₹3,08,119.52 - ₹7,00,000.00 a year
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Technical Support Engineer

Lithos Technosoft LLP
Calicut, Kerala

Quick apply

Job details

Full-time

Benefits

Provident Fund

Qualifications

Software troubleshooting
English
Technical support
Databases
Computer networking
Customer support
Data collection
Hindi
SaaS
Communication skills
MySQL

Full job description

We are looking for a Technical Support Engineer for our growing support team at LithosPOS. As a SaaS company, our support is 24/7 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.

The job will require that you provide immediate support to our users via Chat/Phone/Email. So most of your day will be spent responding to and following up on questions raised on Chat/Phone/Email. You might be required to occasionally get on a call with users to help onboard or troubleshoot issues.

Responsibilities

Responsible for the customer support experience with LithosPOS
Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
Provide support to customers through Live Chat, Email / Phone.
Ensure quality resolution to avoid escalations from customers and reopening of an issue tickets.
Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
Assume responsibility for developing detailed knowledge about specific products.
Ensure internal knowledge reference pages are updated.
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
Provide ramp activities, knowledge sharing, technical coaching, and mentoring
Work in rotational shifts, including nights, to support our global customer base

Qualifications

Language Qualification

English Language: fluent in reading, writing, and speaking.

Strong problem-solving and troubleshooting skills, and the ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions
Excellent Communication Skills – verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning, and professional development.
Experience in one or more of these areas is desirable
Experience troubleshooting Open Source Databases like MySQL,
Experience troubleshooting SAAS applications
Basic Networking, Storage, and Platform troubleshooting skills.

Benefits:

Provident Fund

Experience:

Technical support: 1 year (Required)
Point of Sale: 1 year (Preferred)

Language:

English (Required)
Hindi (Required)

Work Location: In person

Quick apply

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