Chennai Tamil Nadu Service management platform transformation lead Jobs – 333 Open Jobs Today

Lead - Program Management - Process Transformation & Automation
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
14d
Service Delivery Manager – End User Services
UST —Chennai, Tamil Nadu
- Microsoft Access
- Azure
- Windows
Quick apply
9d
VP - Domestic Payments Ops Readiness Lead
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1h
Lead Partner Operations Specialist – Global Alliances & Channels
Appian Corporation —Chennai, Tamil Nadu
- CRM software
- Salesforce
- English
- Health insurance
Quick apply
16h
Director, Technical Program Management - Integrated Service Delivery
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Management
- PMP
- Health insurance
- Paid time off
Manager - Program Management
Altimetrik Corp —Chennai, Tamil Nadu
- Azure
- PMP
- B.Sc
Lead/Senior Business Analyst- Asset Management
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Salesforce
- SQL
- Agile
- Health insurance
- Paid time off
2d
Service Delivery Director
HCLTech —Chennai, Tamil Nadu
3d
Supply Chain- Operations Transformation Lead
HP —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior Consultant - Customer Service transformation And AI
EY —Chennai, Tamil Nadu
- AWS
- Recruiting
- AI
- Health insurance
Digital Engineering - Strategy & Transformation Lead
Capgemini Sogeti —Chennai, Tamil Nadu
- Project management
- Agile
- Flexible schedule
Senior Service Delivery Manager - AMS
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Digital Engineering - Strategy & Transformation Lead
Capgemini —Chennai, Tamil Nadu
- Project management
- Agile
- Flexible schedule
Lead - Endpoint Analytics & Governance
Standard Chartered —Chennai, Tamil Nadu
- Azure
- Data analysis skills
- Bachelor's degree
- Health insurance
- Paid sick time
Business Transformation Assoc Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- Oracle
- Management
- ERP systems
Project Lead/Manager
Hotfoot Technology Solutions —Thoraipakkam, Chennai, Tamil Nadu
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Management
- PMP
- Engineering
- Health insurance
- Flexible schedule
Quick apply
Technical Lead
Sopra Steria —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Lead I - AML KYC
UST —Chennai, Tamil Nadu
- English
- Communication skills
Quick apply
Consulting-C&M-Digital Foundry-Contac Centre -Operations Vice President
Deloitte —Chennai, Tamil Nadu
- Research
- Bachelor's degree
- Agile
Integration Tech Lead
TORRO DIGIHUB PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹25,00,000 - ₹40,00,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
- Work from home
- Flexible schedule
Quick apply

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Lead - Program Management - Process Transformation & Automation

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Google Suite
Microsoft Excel
Order management system
PMP
SAP
Master's degree
Project management
Scrum
Agile
Business Administration
MBA
Communication skills
Time management

Full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that
promise to simplify their lives. To create a better experience for their customers and employees. To
help them grow. Software is a choice that can make or break a business. Create better or worse
experiences. Propel or throttle growth. Business software has become a blocker instead of ways to
get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and
employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to
deliver results. Our people-first approach to AI eliminates friction, making employees more effective
and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,
Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee
experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks
employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a highly skilled & collaborative individual, who with his / her in-depth understanding
of the Deals Desk, Order Management & Billing space in SaaS environment, can contribute to
identifying and structurally driving various system enhancement / improvement initiatives on CPQ,
CRM etc. while working with both Business and IT team.

Work Hours: APAC Time Zone (10 am to 7 pm)

Key Responsibilities

Work closely with Deals Desk and Order Management team to identify potential opportunities

to automate the process on CPQ.

Work with IT teams to drive continuous enhancement on SFDC as per requirements received

from pre-sales support teams (Deals Desk & Order Management)

Collaborate with Sales team to understand possible opportunities to enhance quote creation

process.

Drive regular education sessions for both internal and stakeholder teams to drive adoption of

CPQ platform.

Establish strong working relationship with IT & vendor team to drive and deliver identified

projects in defined timelines.

Drive BRD creation for requirements received from support & sales team.
Develop test cases, coordinate testing, and maintain the UAT tracker.
Troubleshoot system errors, address Sales inquiries, and coordinate with IT for issue

resolution.

Implement product pricing updates in collaboration with the Product team.
Ensure approvers are configured correctly per Sales org changes, working with the RevOps

team.

Work with IT to ensure timely implementation and business alignment.
Track project timelines, milestones, and provide progress updates to management.
Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and

process optimization.

Qualifications

8+ years of experience in Deals Desk, Order Management & Transformation (System Enhancement & Automation)
Great understanding / hands-on experience of working on CPQ (any) and SFDC (CRM)
enhancements
Excellent communication & collaboration skills, with the ability to interact across all levels,
functions, and geographies\
Extremely strong project management skills
Certifications around Agile, Scrum, PMP etc. would be a positive
Proven dexterity in working with IT teams is a must
MBA Degree would be preferred
Problem-solving ability with strong attention to detail
Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint
etc.
Strong time management skills, with the ability to handle multiple tasks and meet deadlines
efficiently.
If you are detail-oriented, passionate about process improvement, and thrive in a fast-paced SaaS environment, we encourage you to apply

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Quick apply

Refine Your Search

service management platform transformation lead jobs in chennai tamil nadu

Lead - Program Management - Process Transformation & Automation

Service Delivery Manager – End User Services

VP - Domestic Payments Ops Readiness Lead

Lead Partner Operations Specialist – Global Alliances & Channels

Director, Technical Program Management - Integrated Service Delivery

Manager - Program Management

Lead/Senior Business Analyst- Asset Management

Service Delivery Director

Supply Chain- Operations Transformation Lead

Senior Consultant - Customer Service transformation And AI

Digital Engineering - Strategy & Transformation Lead

Senior Service Delivery Manager - AMS

Digital Engineering - Strategy & Transformation Lead

Lead - Endpoint Analytics & Governance

Business Transformation Assoc Manager

Project Lead/Manager

Technical Lead

Lead I - AML KYC

Consulting-C&M-Digital Foundry-Contac Centre -Operations Vice President

Integration Tech Lead

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