Faridabad Haryana Desk agent Jobs – 8 Open Jobs Today

Customer Support Manager
MyOperator —Noida, Uttar Pradesh
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- CRM software
- Salesforce
- English
Quick apply
Front Desk Receptionist
Kapture Success opc pvt ltd —Greater Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
6d
ER - HR
EbixCash Global Services —Noida, Uttar Pradesh
Front Desk Receptionist
Inventia Technology Consultant Pvt Ltd —Noida, Uttar Pradesh
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
13d
Business Development Executive (BDE)
DMT Empire India Pvt. Ltd. —Noida, Uttar Pradesh
- ₹18,000 - ₹22,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Flexible schedule
Quick apply
Custom Representative Trainee/Agent
Dynata —Noida, Uttar Pradesh
- Full-time
11d
Customer Enablement Specialist, Academy & LMS
Level AI —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- AI
- Editing
Quick apply
5h
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply

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Customer Support Manager

MyOperator -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹6,00,000 - ₹9,00,000 a year

Benefits

Provident Fund

Qualifications

CRM software
Salesforce
English
Technical support
IVR
Zendesk
REST
Macros
B2B
APIs
Customer support
HubSpot
SaaS
AI
Leadership
Communication skills

Full job description

About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview
We are looking for a Team Lead – Customer Support to lead a team of 6–12 Customer Support Executives responsible for delivering exceptional customer experiences and resolving technical and platform-related issues.
In this role, you will oversee support operations, SLA performance, escalation management, and team development, while working closely with Product, Engineering, and Operations teams to ensure fast and effective issue resolution.
The ideal candidate brings experience in B2B SaaS customer support environments, particularly in communication platforms, API-based products, or cloud software solutions.

Key Responsibilities
1. Team Leadership & Development

Lead, mentor, and manage a team of 6–12 customer support agents
Conduct regular coaching sessions, performance reviews, and skill development programs
Drive improvements in CSAT, resolution quality, and agent productivity
Foster a customer-first culture within the team

2. Support Operations & SLA Management

Oversee daily support operations across email, chat, and call channels
Ensure adherence to key service metrics including:
First Response Time (FRT)
Average Resolution Time
Ticket Backlog
Escalation Rate
Optimize ticket prioritization, routing, and workload distribution

3. Escalation & Incident Management

Act as the primary escalation point for complex or high-priority issues
Coordinate with Engineering and Product teams to resolve platform issues quickly
Ensure clear and proactive communication with customers during service disruptions

4. Technical Troubleshooting
Support the team in diagnosing and resolving issues related to:

API integrations
Webhook failures
WhatsApp Business API workflows
IVR and call routing configurations

This includes:

Reviewing API logs and webhook logs
Identifying integration or configuration issues
Coordinating technical fixes with internal teams

5. Support Process Optimization

Implement automation through macros, triggers, and AI chatbots to improve support efficiency
Improve ticket deflection through knowledge base optimization
Identify recurring customer issues and recommend product or workflow improvements

6. Reporting & Performance Tracking
Monitor and report key support metrics including:

CSAT (Customer Satisfaction Score)
First Response Time
Average Resolution Time
Ticket Backlog
Escalation Rate

7. Prepare weekly and monthly performance reports with actionable insights.

Requirements

3–6 years of experience in Customer Support or Technical Support
1–2 years experience managing a support team
Experience supporting B2B SaaS products
Hands-on experience with ticketing tools, such as:
Freshdesk
Zendesk
Zoho Desk

Experience using CRM systems, such as:

Salesforce
HubSpot
Zoho CRM
Preferred Technical Skills

Candidates with experience in the following areas will have an advantage:

REST API integrations
Webhook troubleshooting
CPaaS platforms
WhatsApp Business API
IVR / call routing systems
Customer support automation tools

Language Requirements

Strong Business English communication skills (written and verbal)
Ability to clearly explain technical issues and resolutions to customers

Success Metrics (First 6–12 Months)

Maintain CSAT above 90%
Maintain SLA adherence above 95%
Reduce average resolution time by 15–20%
Reduce ticket backlog through automation and knowledge base improvements
Improve team productivity and technical capability

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

desk agent jobs in faridabad haryana

Customer Support Manager

Front Desk Receptionist

ER - HR

Front Desk Receptionist

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Customer Enablement Specialist, Academy & LMS

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