Goregaon East Mumbai Maharashtra Helpdesk Jobs – 109 Open Jobs Today

Associate
Wipro Limited —Mumbai, Maharashtra
- Software troubleshooting
- Master's degree
- Bachelor's degree
Customer Support Executive
ALOGIC ELECTRONICS INDIA PRIVATE LIMITED —Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- English
- Paid time off
- Work from home
Quick apply
IT Support Executive
LG Home Comfort Inc. —Powai, Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Email
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Health insurance
- Paid time off
Quick apply
IT Support Technician
STREAMLINE SOLUTIONS —Hiranandani Estate, Thane, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Computer Science
- Health insurance
- Paid time off
Quick apply
Desktop Support Engineer
H. Rishabraj group —Borivali, Mumbai, Maharashtra
- ₹3,00,000 - ₹4,50,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
Technical Support Executive
Sensys Technology Ltd —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
7d
IT Manager
Universal Education —Kandivali East, Mumbai, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
14d
L2 Engineer
RSR Infotech Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Up to 50% travel
- Software troubleshooting
- English
Quick apply
Executive - IT Helpdesk
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
8d
Helpdesk Executive
Captain Clean India Private Limited —Andheri, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
10d
Desktop Support Engineer Us Process (Night Shift)
Stellar Talent Bridge —Thane, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Commuter assistance
- Health insurance
Quick apply
Desktop Support Engineer
EnFuse Solutions Pvt Ltd —Mira Road, Thane, Maharashtra
- ₹18,000 - ₹29,000 a month
- Full-time
- Microsoft Access
- Software troubleshooting
- Windows
Quick apply
10d
Helpdesk Executive
Crest Property Solutions —Prabhadevi, Mumbai, Maharashtra
- ₹58,528 a month
- English
- Analysis skills
- Bachelor's degree
Technical Support Engineer
DIMA Engineering —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Systems Support Officer
V.Group —Mumbai, Maharashtra
- Azure
- English
- Windows
IT Executive( Freelancer)
Navitera —CBD Belapur, Navi Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Quick apply
Customer Support Executive (CSE)
Solar Ladder —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Salesforce Administrator
Hansa Cequity —Kandivali East, Mumbai, Maharashtra
- Up to ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Sales
- Salesforce
- Health insurance
Quick apply
8d
IT Manager
Crystal Cold Chain Solution —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Access
- Azure
- Computer Science
Quick apply
3d
IT Technical Support Engineer
Bloom Electronics Private Limited —Mumbai, Maharashtra
- Up to ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Health insurance
Quick apply
3d

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Associate

Wipro Limited -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Software troubleshooting
Master's degree
Bachelor's degree

Full job description

Job Title: Associate

City:State/Province:
Posting Start Date: 5/6/25

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Leaders

Performance review

HR

Hiring and employee engagement and retention

Training Team

Capability development

Technical Lead

Training, issue escalation/ resolution

External

Client

Query Resolution

Competencies required:
Functional Competencies/ Skill

Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent

Competency level:
Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance

Competent

Consistently demonstrates the full range of competency without guidance. Extends the competency to difficult and unknown situations as well

Expert

Applies the competency in all situations and is serves as a guide toothers as well

Master

Coach’s others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization

Behavioral Competencies

Collaborative working

Problem solving and decision making

Attention to Detail

Execution Excellence

Client (Internal) Centricity

Effective Communication

Deliver:
No.

Performance Parameter

Measure

1

Process

No. of cases/ calls handled per day, compliance to process and quality standards, meeting process level SLAs, Customer feedback/satisfaction

2

Self- Management

Productivity, efficiency, absenteeism, Training Hours, no of technical training completed

Experience:
Education: Bachelor’s degree

Past experience: US Health and Welfare domain

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: HWS (Empl Helpdesk)) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Apply Now

Refine Your Search

helpdesk jobs in goregaon east mumbai maharashtra

Associate

Customer Support Executive

IT Support Executive

IT Support Technician

Desktop Support Engineer

Technical Support Executive

IT Manager

L2 Engineer

Executive - IT Helpdesk

Helpdesk Executive

Desktop Support Engineer Us Process (Night Shift)

Desktop Support Engineer

Helpdesk Executive

Technical Support Engineer

Systems Support Officer

IT Executive( Freelancer)

Customer Support Executive (CSE)

Salesforce Administrator

IT Manager

IT Technical Support Engineer

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