gurgaon haryana subject matter expert specialist Jobs – 91 Open Jobs Today

Executive Escalations Senior Associate
Airbnb —Gurugram, Haryana
- ₹10,90,000 - ₹12,40,000 a year
- Weekend availability
- Conflict management
11d
Channel Specialist - Thought Leadership
Optum —Gurugram, Haryana
- Full-time
- Marketing
- Bachelor's degree
- AI
- Health insurance
Critical Harms Investigations & Incident Management Specialist
roblox —Gurugram, Haryana
- Rotational shift
- Data analysis skills
- Project management
- Bachelor's degree
Associate Director-RMS Financial Crime Technical and Subject Matter Leader
EY —Gurugram, Haryana
- Bachelor's degree
- Communication skills
Supervisor, Luxe Operations
Airbnb —Gurugram, Haryana
- ₹16,10,000 - ₹23,00,000 a year
- Leadership
- Communication skills
10d
Tech Delivery Subject Matter Expert
Accenture —Gurugram, Haryana
- Full-time
- Continuous improvement
- Human resources
- AI
Product Support Incident Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Subject Matter Expert Specialist
Shiksharatan India Foundation —Gurgaon H.O, Gurugram, Haryana
- ₹14,740.64 - ₹45,866.77 a month
- Full-time
- English
- Master's degree
- Administrative experience
Quick apply
Project Controls Specialist III
FD India Private Ltd. HQ —Gurugram, Haryana
- ₹24,69,500 - ₹45,68,500 a year
- Project management
- Health insurance
- Paid time off
Subject Matter Expert (SME)
Asymptotes Global —Gurugram, Haryana
- From ₹20,000 a month
- Full-time
- English
- Master's degree
- Math
Quick apply
Content Specialist (Religion and Sanatan Dharma)
Moretasks Business Solution Limited —Gurugram, Haryana
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Writing skills
- English
- Research
- Health insurance
- Paid time off
Quick apply
2d
Senior Specialist, Luxe
Airbnb —Gurugram, Haryana
- ₹6,90,000 - ₹9,30,000 a year
- Hospitality
- Microsoft Excel
- Bachelor's degree
Specialist - Product Management
Mastercard —Gurugram, Haryana
- Full-time
- Business development
- Product management
- Communication skills
Senior Associate, Global People Operations - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Project management
- Bachelor's degree
- Agile
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Solution Area Specialists
Microsoft —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
7d
Advisor, Continuous Improvement
Cargill —Gurugram, Haryana
- Engineering
- Bachelor's degree
- Continuous improvement
5h
Consultant
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Senior Technical Training Specialist
Speed Engineering Solutions —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
Associate Director - Scientific Communications
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Powerpoint
- Management
- Doctoral degree

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Executive Escalations Senior Associate

Airbnb -
Gurugram, Haryana

Apply Now

Job details

Full-time
₹10,90,000 - ₹12,40,000 a year
11 days ago

Qualifications

Risk management
Conflict management

Full job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

You will be a part of Airbnb’s Escalations team, based in Gurugram.

The Difference You Will Make:

As a member of Airbnb’s Escalations team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering “unreasonable hospitality” by balancing urgency, empathy, and fairness. This high-visibility role demands extreme ownership—you’ll dive deep to uncover root causes, craft solutions that rebuild trust, and proactively mitigate brand risk. Your work will directly shape user perception of Airbnb, turning detractors into promoters while surfacing systemic insights to drive business-wide improvements.

We seek a strategic problem-solver who thrives in ambiguity, operates with a founder’s mindset, and consistently delivers “wow” moments for users even in the most complex scenarios.

A Typical Day:

Master High-Stakes Customer Resolutions:

Lead resolution of critical cases escalated to senior leadership, mirroring the precision of industries like luxury hospitality or premium aviation. Operate with urgency, delivering personalized solutions with unmatched attention to detail.
Conduct investigative deep dives: Analyze high-impact issues (e.g., safety concerns, high-value customer disputes) through data-driven problem-solving and cross-functional collaboration.

Redefine Customer Expectations:

Create transformative customer experiences: Resolve not just immediate concerns but systemic issues, aligning with industries like luxury retail where service exceeds expectations at every touchpoint.
Go beyond service recovery: Deliver tailored resolutions (e.g., surprise-and-delight gestures, executive-level handling) that build enduring customer loyalty.

Deliver Empathy-Led Advocacy:

Anticipate unspoken needs: Identify hidden pain points and proactively address them, following the example of empathetic industries like healthcare and high-end concierge services.
Turn detractors into advocates: Use emotionally intelligent communication to rebuild trust and transform dissatisfied customers into brand champions.

Collaborate and Influence Across Functions:

Build bridges across teams: Work with wider Community Support, Legal, PR, Trust & Safety, and other stakeholders to align customer outcomes with organizational goals..
Drive strategic change: Identify trends from customer escalations, translating them into actionable recommendations for leadership to improve policies, processes, and user experience.

Develop Expertise and Mitigate Risks:

Become a subject-matter expert: Deeply understand brand policies, compliance requirements, and regulatory obligations.
Manage ambiguity with authority: Use sound judgment to handle complex, high-stakes cases with minimal supervision.

Set the Gold Standard in Operations:

Mentor and elevate peers: Share expertise to upskill team members, refine playbooks, and scale operational excellence, inspired by continuous improvement practices in elite organizations.
Innovate processes: Design workflows that embed customer-first principles, reflecting the scalable excellence seen in leading tech and luxury brands.

Qualifications-

Investigate with precision: You approach problems like an auditor in finance or a specialist in healthcare, uncovering root causes others miss.
Thrive in high-pressure environments: You remain composed and decisive, even in scenarios requiring rapid escalation and executive-level visibility
Deliver beyond expectations: You treat every case as an opportunity to innovate and provide high end customer service.
Communicate with confidence: Your messaging is polished, persuasive, and tailored for stakeholders at all levels—from team members to C-suite executives.
Think systemically: You anticipate the ripple effects of decisions, leveraging foresight seen in industries like aviation safety or strategic consulting.

Your Expertise:

Experience: 5+ years in customer success, risk management, or service delivery in high-stakes sectors (e.g., aviation, healthcare, finance, or luxury retail).
- Availability to work 40 hours a week, available to work weekends and/or different shifts/night or graveyard shifts, work from office.
Track record of excellence: Consistently rated as a top performer in roles requiring quick decision-making and emotional intelligence.
Availability: Flexible to work non-traditional hours, reflecting the round-the-clock commitment seen in premium service industries.

Key Skills:

Conflict resolution: Expert at diffusing tense situations with empathy and authority
Time management: Proven ability to juggle 10+ critical tasks with precision, prioritizing effectively under tight deadlines.
Strategic decision-making: Comfortable making high-stakes judgment calls (e.g., financial goodwill gestures, policy exceptions) that balance business and customer needs.
Operational excellence: Experience with customer-centric workflows and governance models from industries like financial services or aviation.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Annual Pay Range

₹1,090,000—₹1,240,000 INR

Apply Now

Refine Your Search

subject matter expert specialist jobs in gurgaon haryana

Executive Escalations Senior Associate

Channel Specialist - Thought Leadership

Critical Harms Investigations & Incident Management Specialist

Associate Director-RMS Financial Crime Technical and Subject Matter Leader

Supervisor, Luxe Operations

Tech Delivery Subject Matter Expert

Product Support Incident Specialist

Subject Matter Expert Specialist

Project Controls Specialist III

Subject Matter Expert (SME)

Content Specialist (Religion and Sanatan Dharma)

Senior Specialist, Luxe

Specialist - Product Management

Senior Associate, Global People Operations - Global Capability Center

Product Support Specialist

Solution Area Specialists

Advisor, Continuous Improvement

Consultant

Senior Technical Training Specialist

Associate Director - Scientific Communications

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